Top 28 Front office manager hotel Jobs in Concord, Nc

Hotel Front Office Manager
Sage Hospitality —Charlotte, NC
- Full-time
- Computer literacy
- Writing skills
- English
- AD&D insurance
- Health insurance
Hotel Front Desk Manager
Residence Inn Concord —Concord, NC
- $42,000 - $45,000 a year
- Weekends as needed
- Ability to walk for extended periods
- English
- Residential
Quick Apply
Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Assistant Front Office Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- CPR Certification
- Mid-level
- Hotel
Quick Apply
Front Office Manager
Holiday Inn Express Charlotte Airport —Charlotte, NC
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Disability insurance
Director of Operations - Moxy Charlotte Hotel
Lexima —Charlotte, NC
- $90,000 - $120,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Hotel
2d
Hotel Front Desk Night Auditor
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Overnight shift
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Hotel Front Desk Associate
SpringHill Suites Charlotte City Center —Charlotte, NC
- $16 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Front Office Manager
Sonesta —Charlotte, NC
- Weekends as needed
- Inventory management
- 3 years
- Hotel
- Paid parental leave
- Health savings account
Front Desk Agent - City Express by Marriott Charlotte South End
Primo Investments LLC —Charlotte, NC
- $14 - $17 an hour
- Full-time
- Mid-level
- Windows
- Hotel
Quick Apply
Manager - Rooms Operations
Marriott International, Inc —Charlotte, NC
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business Administration
Guest Service Associate
TownePlace Suites Mooresville —Mooresville, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Front Desk Agent
Primo Investments LLC —Charlotte, NC
- Mid-level
- Windows
- Hotel
Quick Apply
Hotel General Manager - Charolotte, NC
PAH Management —Charlotte, NC
- $85,000 - $95,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Overnight Hotel Manager
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Weekends as needed
- Mid-level
- Hotel
- Accounting
Quick Apply
Guest Service Agent
INNKEEPER PROPERTIES INC —Charlotte, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
2d
Guest Service Associate
Hampton Inn & Suites Charlotte —Charlotte, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Hotel Front Desk Associate
Embassy Suites Charlotte —Charlotte, NC
- $15.00 - $16.50 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Front Desk Agent
Sonesta —Charlotte, NC
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Night Auditor - Brand New Moxy Charlotte
Lexima —Charlotte, NC
- $17.00 - $18.50 an hour
- 8 hour shift
- Serving
- English
- Ability to climb stairs

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Hotel Front Office Manager

Sage Hospitality -
Charlotte, NC

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Hotel and accommodations payment processing
Computer literacy
Writing skills
English
Managing hospitality teams
High school diploma or GED
Math
Cash register operations
Computer skills
Receptionist experience within hospitality industry
Hotel staff training
Office management

Full Job Description

Why us?:

UNC Charlotte Marriott is excited to adding a Front Office Manager to our welcoming team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey.

Job Overview:

Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.

Responsibilities:

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Provide guest transportation as required by hotel’s standard operating procedures.
Order all supplies and maintain inventory control minimizing unnecessary expenses.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Ensure the front desk is represented at each Safety Committee Meeting.
Participates in Hotel MOD program

Qualifications:

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

Must have total understanding of all hotel front office procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment Used
Prolonged standing at indoor, thermostatically climate-controlled workstation.

Benefits:

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching.
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more

Apply Now

Refine Your Search

front office manager hotel jobs in concord, nc

Hotel Front Office Manager

Hotel Front Desk Manager

Hotel Front Desk Associate

Assistant Front Office Manager

Front Office Manager

Director of Operations - Moxy Charlotte Hotel

Hotel Front Desk Night Auditor

Hotel Front Desk Associate

Front Office Manager

Front Desk Agent - City Express by Marriott Charlotte South End

Manager - Rooms Operations

Guest Service Associate

Front Desk Agent

Hotel General Manager - Charolotte, NC

Overnight Hotel Manager

Guest Service Agent

Guest Service Associate

Hotel Front Desk Associate

Front Desk Agent

Night Auditor - Brand New Moxy Charlotte

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