Top 1693 Guest experience manager Jobs in Concord, Nc

Guest Service Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $55 - $60 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
Quick Apply
General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina
Homewood Suites Charlotte (1st Ward) —Charlotte, NC
- $116,258 - $130,790 a year
- Sales
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Senior Manager
Dave & Buster's —Concord, NC
- $60,889 - $71,636 a year
- Weekends as needed
- Senior level
- Restaurant
- Disability insurance
- Dental insurance
General Manager
Sloomoo Institute —Charlotte, NC
- Full-time
- 18 years or older
- 6 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Hardee's Manager - Concord
Boddie-Noell Enterprises, Inc. —Concord, NC
- Background check
- 18 years or older
- Military
- Dental insurance
- Employee assistance program
CT Technologist
TalentBurst, Inc. —Charlotte, NC
- $2,526 - $2,646 a week
- Rotating weekends
- BLS Certification
- Inpatient
- Mid-level
- Free parking
- Health insurance
Quick Apply
3d
Assistant Manager
Zaxby's —Concord, NC
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
SUPERICA GENERAL MANAGER – UP TO $120K/yr. + BONUS (South Park / Strawberry Hill)
Rocket Farm Restaurants LLC —Charlotte, NC
- $85,000 - $120,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
- Health insurance
- Dental insurance
12d
Electrician I - Mecklenburg County Facilities
Aramark —Huntersville, NC
- Monday to Friday
- Clean driving record
- Driver's License
- Senior level
13d
Manager - Chili Willi's
Chili Willis —Cornelius, NC
- $55,000 - $62,000 a year
- Weekends as needed
- Casual dining restaurant
- Restaurant management
- Cooking
- Paid training
- Health insurance
Quick Apply
Shift Leader (Part-Time)
Zaxby's —Kannapolis, NC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Shift Leader (Full-Time)
Zaxby's —Kannapolis, NC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Assistant Manager
Zaxby's —Kannapolis, NC
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
General Manager - Facilities
Aramark —Charlotte, NC
- Plumbing
- Senior level
- Leadership
9d
Team Manager - Concord, NC
Panera Bread —Concord, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
General Manager
Zaxby's —Kannapolis, NC
- Weekends as needed
- Background check
- Fast casual restaurant
- Mid-level
- Paid holidays
- Disability insurance
2d
Team Manager - Huntersville, NC
Panera Bread —Huntersville, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Team Manager - Arboretum
Panera Bread —Charlotte, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Cook II Qdoba - Limited Hour Temp
Davidson College —Davidson, NC
- Temporary
- Background check
- Mid-level
- University
Quick Apply
Shift Leader - New Store Opening!
Coffee & Bagel Brands —Kannapolis, NC
- Weekends as needed
- 18 years or older
- Sales
- Inventory management

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Guest Service Manager

Le Meridien & Sheraton Charlotte Hotels
Charlotte, NC

Quick Apply

Job Details

$55 - $60 an hour

Qualifications

Confidential information handling
Operator switchboards
Basic math
High school diploma or GED
Property management systems (PMS)
Telephone systems
Suggestive selling

Full Job Description

Description:

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space.

The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. This individual will play an integral part in assisting with emergencies by contacting the designated personnel for immediate assistance.

Scheduled hours may vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required.

The responsibilities of the Guest Service Manager include but are not limited to:

Develops and updates policies and manuals, as related to the AYS Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
Holds the team accountable for all relevant service standards within the department.
Keeps records and ensures the PBX Operators have complete knowledge of: hotel extension numbers, radios carried by hotel personnel, procedures for screening calls, do not disturb, call forwarding, non-registered guests, features and services provided by the hotel.
Resolve and anticipate both internal and external guest needs and complaints, ensuring guest satisfaction.
Maintain positive guest relations as always.
Maintain complete knowledge of correct maintenance and use of equipment and software PBX Switch and GXP, Lightspeed, computer and main fax. Report any issues to the necessary department.
Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Ability to train current staff on front desk duties such as check-in and check out procedures. Staff should be dually trained to answer phones as well as assist at the front desk.
All other duties as required.

Salary range $55-$60

Requirements:

Minimum 1 year experience in PBX, or similar capacity within Guest Services for a luxury or ultra luxury property.
Education: High School Diploma
Maintain confidentiality of guest information and pertinent hotel data
Prior heavy exposure to Guest Services or PBX Department
Thorough knowledge of telephone systems, ability to suggestively sell, ability to input and access information in the property management system/computers
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

guest experience manager jobs in concord, nc

Guest Service Manager

General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina

Senior Manager

General Manager

Hardee's Manager - Concord

CT Technologist

Assistant Manager

SUPERICA GENERAL MANAGER – UP TO $120K/yr. + BONUS (South Park / Strawberry Hill)

Electrician I - Mecklenburg County Facilities

Manager - Chili Willi's

Shift Leader (Part-Time)

Shift Leader (Full-Time)

Assistant Manager

General Manager - Facilities

Team Manager - Concord, NC

General Manager

Team Manager - Huntersville, NC

Team Manager - Arboretum

Cook II Qdoba - Limited Hour Temp

Shift Leader - New Store Opening!

I want to receive the latest job alert for guest experience manager in concord, nc

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