Top 51 Guest service agent Jobs in Concord, Nc

Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
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Front Desk Agent
Axisholdings Corp —Charlotte, NC
- $23 - $28 an hour
- Weekends as needed
- Computer literacy
- Administrative experience
- In-person
- Paid training
- Health insurance
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8h
Front Desk Agent
MCR Hotels —Concord, NC
- $12.75 - $15.00 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
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5d
Charlotte - Flexible Schedule Front Desk Agent
NFC Amenity Management —Charlotte, NC
- $18 an hour
- Part-time
- US work authorization
- Reliable transportation
- Entry level
- Paid training
- Disability insurance
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12d
Hotel Front Desk Agent
Hilton Garden Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
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Guest Service & Sales Agent
Great Wolf Lodge —Concord, NC
- $14.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Wellness program
- Health savings account
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1d
Guest Services Agent
Naman Hotels —Concord, NC
- Part-time
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
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Guest Services Supervisor
Great Wolf Lodge —Concord, NC
- $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Wellness program
- Paid parental leave
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Spa Front Desk Agent
Marriott International, Inc —Charlotte, NC
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Agent
Grand Bohemian Charlotte —Charlotte, NC
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
3d
Junior Clinic Manager
Massage Envy by JEM Wellness Brands —Concord, NC
- 18 years or older
- High school diploma or GED
- Clinic
- Wellness program
- Disability insurance
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6d
Front Desk Agent
DoubleTree Charlotte —Charlotte, NC
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
2d
Part-Time Guest Service Agent
Hilton Charlotte Uptown —Charlotte, NC
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
5d
Hotel Front Desk Clerk
Country Inn and Suites —Charlotte, NC
- $12 - $15 an hour
- Part-time
- Hotel
- University
- In-person
- Paid time off
- Employee discount
Quick Apply
2d
Front Office Agent
Hyatt House Charlotte/Center City —Charlotte, NC
- $16 an hour
- Weekends as needed
- Residential
- Hotel
- Front desk
- Employee stock purchase plan
- Health insurance
5d
Front Desk Agent First Shift
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Guest Service Agent
HUNTERSVILLE HOTEL INC —Huntersville, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
1d
Front Desk Agent
Hyatt Centric SouthPark Charlotte —Charlotte, NC
- $16 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Health insurance
- 401(k)
Quick Apply
3d
Guest Service Agent
Home2 Suites by Hilton —Charlotte, NC
- $16 - $17 an hour
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Part Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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guest service agent jobs near concord, nc

Hotel Front Desk Associate

SpringHill Suites Concord
Concord, NC

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Job Details

Part-time
$16 - $17 an hour

Qualifications

English
Receptionist experience within hospitality industry

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The SpringHill Suites by Marriott, located in Concord near the Charlotte Motor Speedway, is currently hiring for a part-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The hours for this position are 3pm-11pm; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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guest service agent jobs in concord, nc

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