Top 1026 Member experience specialist Jobs in Concord, Nc

Program Manager
Element Health Consortium —Concord, NC
- From $68,000 a year
- Full-time
- 5 years
- Office
- Master's degree
Quick Apply
13d
Store Team Member
Academy Sports —Kannapolis, NC
- Part-time
- Sales
- Merchandising
- Cash register
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
(USA) Member Specialist
Sam's Club —Kannapolis, NC
- $18 - $26 an hour
- High school
- Merchandising
- Teaching
- Paid jury duty
- Disability insurance
Light Assembler I - 3179
Legrand Group —Concord, NC
- Overtime
- Computer literacy
- Basic math
- English
- Paid parental leave
- Paid holidays
Quick Apply
8d
Inventory Specialist
Custom Flavors —Concord, NC
- $19 - $23 an hour
- Full-time
- Basic math
- ERP systems
- Forklift
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12d
Registration Processor
Carvana —Concord, NC
- From $16 an hour
- 8 hour shift
- English
- Office
- Administrative experience
- Wellness program
- Employee stock purchase plan
Quick Apply
13d
PlanSmart Data Analyst
MetLife —Charlotte, NC
- $54,100 - $72,100 a year
- Email
- Hybrid work
- Mid-level
- Office
- Databases
- Paid holidays
- Disability insurance
Administrative Assistant
Insight Carolinas PLLC —Charlotte, NC
- $19 - $21 an hour
- Urgently hiring
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Customer Support Specialist I
Momentus Technologies —Charlotte, NC
- On call
- Remote
- Microsoft Excel
- Microsoft Access
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist - Remote
Steer —Charlotte, NC
- $60,000 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
13d
To-Go Specialist
Cracker Barrel Old Country Store —Concord, NC
- Entry level
- Under 1 year
- Employee stock purchase plan
- Health insurance
Full Time, Onsite Pediatrician
Cortica - Neurodevelopmental —Charlotte, NC
- $192,000 - $240,000 a year
- Full-time
- Medicine
- Doctoral degree
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
6d
Certified Medical Assistant
Rowan Diagnostic Clinic, PA —Salisbury, NC
- Full-time
- Vital signs
- HIPAA
- EMR systems
- Health insurance
- Dental insurance
Quick Apply
Senior Accounting Systems Analyst
SCOR —Charlotte, NC
- $121,500 - $148,500 a year
- Extended hours
- Hybrid work
- 5 years
- Office
- Windows
- Paid holidays
- Disability insurance
Managing Director, SALT
Forvis Mazars —Charlotte, NC
- Full-time
- Computer Science
- Research
- Finance
Quick Apply
Veterinary Technician
SouthPark Animal Hospital —Charlotte, NC
- $18 - $28 an hour
- Full-time
- Vital signs
- Medication administration
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Pest Management Professional
Triangle Home Services LLC —Charlotte, NC
- $25 an hour
- Full-time
- 5 years
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
5d
Community Manager - Charlotte, NC
The NRP Group —Charlotte, NC
- Full-time
- Mid-level
- Apartments
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply
Experienced Certified Trainer For Women's Gym Part-Time
Lemonade Fit —Charlotte, NC
- From $30 an hour
- Part-time
- Background check
- Mid-level
- 3 years
- Paid training
- Continuing education credits
Quick Apply

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member experience specialist jobs near concord, nc

Program Manager

Element Health Consortium
Concord, NC

Quick Apply

Job Details

Full-time
From $68,000 a year
13 days ago

Qualifications

Program management
Healthcare staff management
Experience working with individuals with cognitive disabilities
Bachelor's degree
Intellectual disabilities support
Data-driven problem-solving
Experience working with individuals with intellectual disabilities
Stakeholder relationship building

Full Job Description

Job Summary
The Program Manager is responsible for the overall leadership, execution, and performance of My Tech, Element's Remote Monitoring Center. This role oversees staff, operations, compliance, reporting, and stakeholder relationships while ensuring alignment with Trillium Tailored Plan requirements, NC Medicaid Tailored Care Management (TCM) guidelines, and value‑based payment (VBP) performance expectations.

Responsibilities

Oversee end‑to‑end program operations for the MyTech Remote Care Network, including staffing, workflows, and deployment across all phases of implementation
Manage and supervise all program staff, including Remote Support Specialists, Tech Development Lead, and Installation Technicians
Ensure compliance with: Tailored Care Management Manual, NC Medicaid telehealth policies, and Trillium reporting and performance requirements.
Lead KPI monitoring and value‑based performance tracking across domains such as: Crisis & Safety, Health Stability, Transitions to Community Living, Independence Development, Member & Family Experience, and Cost Efficiency.
Serve as primary liaison with Trillium, CIN providers, and other external stakeholders
Oversee monthly operational reporting and quarterly KPI performance reviews
Ensure accurate documentation and transparency across EHR and reporting platforms
Coordinate program scaling from pilot phase to full enrollment (up to 300 members)
Identify risks, barriers, and improvement opportunities and implement corrective actions
Support provider engagement, onboarding, and continuous quality improvement effortsQualifications
Bachelor’s degree required; Master’s degree in public health, healthcare administration, social work, or related field preferred
Minimum 5–7 years of healthcare program management experience
Experience with Medicaid, Tailored Care Management, behavioral health and/or IDD services strongly preferred
Demonstrated experience managing multi‑disciplinary teams and technology‑enabled care models
Strong knowledge of quality improvement, KPIs, and value‑based care frameworks

Key Competencies

Strategic leadership and operational execution
Strong communication and relationship management
Data‑driven decision‑making
Familiarity with EHRs, remote monitoring platforms, and analytics tools

Join us in creating meaningful change by empowering communities through innovative programs that foster health, resilience, and connection!

Pay: From $68,000.00 per year

Application Question(s):

Will you be able to reliably commute to company headquarters in Charlotte, NC 28202 as needed?

Experience:

Qualified Professional: 3 years (Preferred)
Intellectual Disability Support: 3 years (Required)

Ability to Commute:

Concord, NC 28025 (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

member experience specialist jobs in concord, nc

Program Manager

Store Team Member

Service Desk Analyst

(USA) Member Specialist

Light Assembler I - 3179

Inventory Specialist

Registration Processor

PlanSmart Data Analyst

Administrative Assistant

Customer Support Specialist I

Technical Support Specialist - Remote

To-Go Specialist

Full Time, Onsite Pediatrician

Certified Medical Assistant

Senior Accounting Systems Analyst

Managing Director, SALT

Veterinary Technician

Pest Management Professional

Community Manager - Charlotte, NC

Experienced Certified Trainer For Women's Gym Part-Time

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