Top 11 Senior customer service representative Jobs in Concord, Nc

Senior Customer Success Manager
Supermetrics —Charlotte, NC
- $80,000 - $125,000 a year
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
12d
Sr Service Specialist
Bank of America —Charlotte, NC
- Full-time
- Research
- Mid-level
- 1 year
6d
Sr. Manager, Customer Experience Insights & Excellence
Scout Motors —Charlotte, NC
- $150,000 - $181,250 a year
- Full-time
- 18 years or older
- Management
- Office
- Paid jury duty
- Paid parental leave
Quick Apply
14d
Senior Customer Success Manager
Karbon —Charlotte, NC
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
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Senior Partner Success Manager
Supermetrics —Charlotte, NC
- $90,000 - $120,000 a year
- Remote
- APIs
- Senior level
- Analytics
- Health insurance
- Dental insurance
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Senior Director, Servicing Operations
Mission Lane —Charlotte, NC
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Associate, Client Service Manager
Barings —Charlotte, NC
- Full-time
- Spanish
- Mid-level
- Office
- Health savings account
- Paid holidays
2d
Sr. Technical Services Representative
LATICRETE International, Inc. —Charlotte, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
4d
Senior Compliance Client Service Manager
Marsh McLennan Agency —Charlotte, NC
- Full-time
- Hybrid work
- Bachelor's degree
- Financial services
- Senior level
- 401(k)
- Tuition reimbursement
12d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Matthews, NC
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance

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Senior Customer Success Manager
Supermetrics —Charlotte, NC
Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies. $80 monthly wifi allowance.
$80,000 - $125,000 a year
Quick Apply
12d
Sr Service Specialist
Bank of America —Charlotte, NC
Conduct limited research and respond to clients and be able answer questions and inquiries. May work with internal business partners to provide resolution to…
6d

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Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
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Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
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Senior Customer Success Manager

Supermetrics -
Charlotte, NC

Quick Apply

Job Details

$80,000 - $125,000 a year
12 days ago

Benefits

Work from home stipend
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Sales negotiation
Managing customer accounts
Customer communication
Customer relationship building
Upselling
Account development
English
Managing clients in a customer support role
Client growth strategy
Customer growth strategy

Full Job Description

Supermetrics is looking for a Senior Customer Success Manager to join our team in the US!

In this position, you will be responsible for overseeing the North American market while collaborating with Account Executives throughout the US to expand our business. You will play an integral part of our customer success organization, which comprises teams across North America, EMEA & JAPAC. As a Customer Success Manager, your primary focus will be on managing a diverse client portfolio to ensure customer needs are met and problems solved.You will work closely with clients to understand their objectives and address their challenges effectively.

Please note: this role is fully remote and we will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT

Responsibilities:

Manage a portfolio of clients, ranging from 40 to 60 customers, depending on location.
Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.
Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.
Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.
Understand clients' business goals, challenges, and objectives to provide tailored solutions and recommendations.
Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
Serve as a customer advocate internally, representing clients' interests and feedback to inform product enhancements and roadmap decisions.

Requirements:

Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
Experience in SaaS, agency, or Martech industries.
The ability to effectively engage and communicate with everyone, from analysts to senior leaders, is essential.
Proficient in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.
A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.
Effective communication skills internally and externally to nurture customer relationships.
Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.
Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
Proficiency in English, as it is the primary language used for internal communication and customer interactions.

Benefits we offer…

100% paid health care premiums for you and the WHOLE family with $0 deductible options
Flexible remote policy
$520 one time WFH stipend
$80 monthly wifi allowance
Various external trainings to support your career development
A comprehensive benefits package that includes equity options
High-quality work equipment

Pay Transparency Statement: The base salary range for this role is $80,000 to $100,000 USD annually + bonus. On-target earnings (OTE) for this role is $100,000 to $125,000 annually. These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including fully paid medical/dental/vision benefits, generous PTO, 401k with matching, options, tech package, home office and wifi stipend.

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

#LI-REMOTE

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know our Sales team at supermetrics.com/careers/sales. // Get to know our Engineering team at supermetrics.com/careers/engineering

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry—and we're just getting started!

We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.

Quick Apply

Refine Your Search

senior customer service representative jobs in concord, nc

Senior Customer Success Manager

Sr Service Specialist

Sr. Manager, Customer Experience Insights & Excellence

Senior Customer Success Manager

Senior Partner Success Manager

Senior Director, Servicing Operations

Senior Associate, Client Service Manager

Sr. Technical Services Representative

Senior Compliance Client Service Manager

Sr. Consumer Loan Specialist - Sales Customer Service

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