Facility Coordinator
Location: Capital City Sports & Fitness – Concord, NH
Job Type: Full-Time / Part-Time
Position Summary
Capital City Sports & Fitness is seeking an energetic, customer-focused Facility Coordinator to help oversee the daily operations of our 70,000+ square-foot sports and fitness facility.
At CCSF, Facility Coordinators don't sit behind a desk—they actively engage with members, support programs, solve problems, and help create an exceptional experience throughout the facility. This is much more than a front desk position. Facility Coordinators are the face of CCSF and play a vital role in ensuring every member and guest has a welcoming, enjoyable, and memorable experience.
Whether you're greeting members, conducting tours, assisting with memberships, supporting events, or helping operations run smoothly, you'll be an important part of our team every day.
Key Responsibilities
- Welcome members and guests with a friendly, professional, and energetic attitude.
- Provide outstanding customer service by answering questions and resolving concerns.
- Check members and guests into the facility efficiently.
- Conduct facility tours and promote memberships, programs, and services.
- Process memberships, program registrations, rentals, and payments.
- Assist with scheduling birthday parties, camps, leagues, court rentals, and special events.
- Answer phones, emails, and online inquiries in a timely and professional manner.
- Maintain accurate records using facility management software.
- Help keep the facility clean, organized, and welcoming throughout each shift.
- Walk the facility regularly to assist members and ensure a positive experience.
- Work closely with the Aquatics, Fitness, Tennis, and Operations teams to support daily activities.
- Assist managers with administrative tasks, projects, and operational needs.
- Follow all facility policies, safety procedures, and emergency protocols.
- Perform additional duties as assigned to support the success of the facility.
Qualifications
- Friendly, outgoing personality with a passion for customer service.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Positive attitude and willingness to jump in wherever needed.
- Reliable, dependable, and punctual.
- Comfortable using computers and learning new software systems.
- Evening and weekend availability preferred.
- Previous experience in customer service, hospitality, recreation, fitness, or sports facilities is preferred but not required.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequently move throughout the facility to assist members and support operations.
- Occasionally lift up to 30 pounds.
- Ability to perform light cleaning and organizational tasks as needed.
Why Join Capital City Sports & Fitness?
At CCSF, we're more than a gym—we're a community. Our Facility Coordinators are essential to creating an exceptional experience for every member and guest who walks through our doors.
You'll be part of a dynamic team that supports:
- Youth and adult sports leagues
- Summer camps
- Aquatics programs
- Fitness classes
- Tournaments and special events
- One of the largest sports and fitness facilities in New Hampshire
If you enjoy staying active, helping people, and being part of a fast-paced environment where every day is different, we'd love to meet you.
Benefits
- Competitive hourly pay
- Complimentary Family Platinum Membership
- Employee discounts on programs and services
- Flexible scheduling
- Opportunities for growth and advancement
- Fun, team-oriented work environment
Our Core Expectation
Facility Coordinators are ambassadors for CCSF. We believe the best service happens by engaging with members—not by sitting behind a desk. You'll spend your shift interacting with guests, supporting programs, solving problems, and helping ensure our facility operates at the highest level. Every interaction is an opportunity to create a positive experience and strengthen our community.
Pay: $15.00 - $18.00 per hour
Benefits:
Work Location: In person
