Member Engagement Manager
Capital City Sports & Fitness
Concord, NH
Position Overview
Capital City Sports & Fitness is seeking an energetic, outgoing, and relationship-driven Member Engagement Manager to help drive our continued growth through membership development, member retention, community engagement, and business development.
Membership growth and retention are the foundation of our business. The primary purpose of this position is to build relationships, create an exceptional member experience, strengthen our community, and develop initiatives that increase recurring membership revenue.
This is not simply a front desk or event planning position. It is a business development role designed to help grow Capital City Sports & Fitness while creating a welcoming environment where members want to Train. Thrive. Belong.
The Member Engagement Manager reports directly to the General Manager and will play an important role in the future growth of CCSF.
Compensation & Benefits Guaranteed Base Position
- Guaranteed 20 hours per week
- $15.00 per hour base pay
- Flexible schedule including some evenings and weekends
CCSF Growth Incentive Plan
In addition to the guaranteed base schedule, the Member Engagement Manager is eligible to participate in the CCSF Growth Incentive Plan.
This performance-based incentive program rewards measurable contributions to the continued growth of Capital City Sports & Fitness.
Additional earning opportunities are available through contributions to:
- Membership revenue growth
- Membership retention
- Community programming
- Member events
- Sponsorships
- Community partnerships
- Facility rentals
- New business development
- Other approved revenue-generating initiatives
Our vision is for the right candidate to grow this role into a full-time career by helping grow the business.
Employee Benefits
- Complimentary Gold Family Membership for your household
- Full access to all Gold Membership amenities
- Opportunity to increase earnings through the CCSF Growth Incentive Plan
- Professional growth and advancement opportunities
- Be part of one of New Hampshire's fastest-growing sports and fitness facilities
Primary Responsibilities Membership Growth & Retention
Membership growth is the primary objective of this position.
Responsibilities include:
- Help increase recurring membership revenue
- Build relationships with prospective, new, and existing members
- Improve member retention and reduce cancellations
- Develop referral programs and membership promotions
- Welcome new members and ensure a positive onboarding experience
- Promote memberships, programs, services, and amenities
- Identify opportunities to improve the overall member experience
Member Engagement
- Learn members' names and build meaningful relationships
- Create a welcoming atmosphere throughout the facility
- Gather member feedback and recommend improvements
- Increase member participation in programs and events
- Create reasons for members to visit more often and remain active
Community Programming & Events
- Develop and coordinate member appreciation events
- Create programming for youth, adults, seniors, and families
- Organize community events that strengthen the CCSF brand
- Support initiatives that attract new members and improve retention
Business Development
- Develop relationships with local businesses and organizations
- Secure sponsorships and community partnerships
- Identify new revenue opportunities
- Help increase rentals, concessions, and ancillary revenue
- Support membership marketing campaigns and promotions
Front Desk Leadership
The Member Engagement Manager will spend approximately 20 hours per week providing front desk coverage while actively engaging with members and guests.
Responsibilities include:
- Deliver exceptional customer service
- Welcome every member and guest
- Build relationships through daily interactions
- Assist prospective members with tours and membership information
- Support daily facility operations
- Create a positive first impression for everyone entering CCSF
What We're Looking For:
We're looking for someone who genuinely enjoys working with people and wants to make a measurable impact on a growing business.
The ideal candidate is:
- Outgoing and personable
- Relationship-driven
- Self-motivated
- Entrepreneurial
- Organized
- Creative
- Professional
- Comfortable networking within the community
- Passionate about helping people live healthier lives
Experience in customer service, fitness, recreation, hospitality, sales, marketing, membership services, business development, or event planning is preferred but not required.
The right personality, attitude, and work ethic are more important than industry experience.
Why Join CCSF?
Capital City Sports & Fitness has experienced tremendous growth over the past 18 months and continues to invest in its members, staff, and community.
This position offers a unique opportunity to help shape the future of one of New Hampshire's premier sports and fitness facilities.
If you're motivated by building relationships, creating memorable experiences, and helping grow a business, we'd love to meet you.
About Capital City Sports & Fitness
Capital City Sports & Fitness is a premier multi-sport and fitness facility serving the Greater Concord community. We offer fitness, aquatics, basketball, pickleball, tennis, racquetball, youth programming, leagues, camps, and community events for individuals and families of all ages.
Our mission is to inspire healthier lives by providing a welcoming, inclusive community where people of all ages and fitness levels can Train. Thrive. Belong.
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
