Top 43 Inbound call center Jobs in Concord, Nh

Call Center Agent | Patient Contact Center | Full Time | Day
Concord Hospital —Concord, NH
- Full-time
- High school diploma or GED
- Typing
- Medical terminology
4d
Contact Center Agent | Patient Contact Center| Full Time | Days
Concord Hospital —Concord, NH
- Full-time
- High school diploma or GED
- Typing
- Medical terminology
Customer Service Specialist
defi AUTO LLC —Concord, NH
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
4d
Call Center Representative
Amoskeag Health —Manchester, NH
- $18 - $22 an hour
- Full-time
- Hybrid work
- Background check
- Writing skills
- High school diploma or GED
- 403(b) matching
- Health insurance
Quick Apply
Call Center Operator
INTRALOT INC —Concord, NH
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Contact Center Specialist
GRANITE STATE CREDIT UNION —Manchester, NH
- Full-time
- Analysis skills
- Quality control
- Communication skills
- Wellness program
- Health insurance
Call Center Representative - Elliot Call Center - Part Time
Elliot Health System —Manchester, NH
- Part-time
- Hospital
- High school diploma or GED
- Pediatrics
- Continuing education credits
- Disability insurance
Call Center Representative - Elliot Call Center - Per Diem
Elliot Health System —Manchester, NH
- Part-time
- Hospital
- High school diploma or GED
- Pediatrics
- Continuing education credits
- Disability insurance
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Concord, NH
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
9d
E-Commerce Call Center Representative
F.W. Webb —Londonderry, NH
- $21 - $26 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative - Appliances
Baron's Major Brands —Bedford, NH
- From $18 an hour
- 8 hour shift
- Sales
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Inside Sales Specialist
Sequel Med Tech —Manchester, NH
- $33.00 - $36.06 an hour
- Extended hours
- Remote
- Bilingual
- Mid-level
- Business development
- Health savings account
- Paid holidays
Patient Access Specialist
Catholic Medical Center —Manchester, NH
- Full-time
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Call Center Representative
Planet Honda —Tilton, NH
- $40,000 - $55,000 a year
- Urgently hiring
- Business development
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Locally Owned Call Center Hiring Upbeat Personalities NOW!
Ellis Crow Solutions, LLC —Merrimack, NH
- $17 - $25 an hour
- Part-time
- Sales
- Customer service
- English
- Paid training
- Paid time off
Quick Apply
Sales BDC Client Care Representative
Nucar AutoMall of Tilton —Tilton, NH
- Full-time
- Dealership
- Business development
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Representative
Dermatology & Skin Health —Londonderry, NH
- $18 - $20 an hour
- Full-time
- Computer literacy
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Inside Sales, National Accounts
Coastal Specialty Forest Products Inc —Bow, NH
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
21h
Bilingual Customer Service Representative - Cantonese/Mandarin/English
Prime Source Foods of NH —Londonderry, NH
- Overtime
- Computer literacy
- English
- Office
- Health savings account
- AD&D insurance
Quick Apply
Representative, Contact Center II
Eversource Energy Service Company —Manchester, NH
- $50,050 - $55,610 a year
- Extended hours
- Background check
- Spanish
- Pass drug screening
- Disability insurance
- Health insurance
4d

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Call Center Agent | Patient Contact Center | Full Time | Day

Concord Hospital -
Concord, NH

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Customer communication
High school diploma or GED
Typing

Full Job Description

Summary

Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.

Education

High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

None required.

Experience

Excellent communication skills
Ability to problem solve
Demonstrates accuracy and attention to detail
Ability to thrive in a self-directed work environment
Ability to handle a high call volume environment while maintaining professionalism and high performance
Strong computer and keyboard skills required (Words per minute will be asked upon interview)
Knowledge of medical office and hospital operations a plus
Familiarity with medical terminology a plus

Responsibilities

Answer incoming calls and triage appropriately
Schedule appointment in the electronic medical record
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.

Apply Now

Refine Your Search

inbound call center jobs in concord, nh

Call Center Agent | Patient Contact Center | Full Time | Day

Contact Center Agent | Patient Contact Center| Full Time | Days

Customer Service Specialist

Call Center Representative

Call Center Operator

Contact Center Specialist

Call Center Representative - Elliot Call Center - Part Time

Call Center Representative - Elliot Call Center - Per Diem

Temporary Workforce Management Specialist

E-Commerce Call Center Representative

Customer Service Representative - Appliances

Inside Sales Specialist

Patient Access Specialist

Customer Call Center Representative

Locally Owned Call Center Hiring Upbeat Personalities NOW!

Sales BDC Client Care Representative

Front Desk Representative

Inside Sales, National Accounts

Bilingual Customer Service Representative - Cantonese/Mandarin/English

Representative, Contact Center II

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