Top 3 Senior technical support Jobs in Concord, Nh

Senior IT Support Technician
Easterseals NH —Manchester, NH
- From $26.11 an hour
- Full-time
- Research
- Office
- Windows
- 403(b) matching
- Paid holidays
Quick Apply
5d
Senior NOC Technician
FIRSTLIGHT —Manchester, NH
- $25 - $35 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Project management
Quick Apply

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Senior NOC Technician
FIRSTLIGHT —Manchester, NH
Associate degree in Telecommunications, Information Technology, Network Engineering, or related field; or equivalent work experience.
$25 - $35 an hour
Quick Apply

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Senior IT Support Technician

Easterseals NH -
Manchester, NH

Quick Apply

Job Details

Full-time
From $26.11 an hour
5 days ago

Benefits

403(b) matching
Paid holidays
Loan repayment program
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
403(b)

Qualifications

Vendor relationship building
Mobile device support
Team supervision
Enterprise software
iOS
Windows
Android
User training (technical support)
Administrative experience
Database administration
Driver's License
Supervising experience
Desktop (troubleshooting support)
Desktop applications
Mobile device management
Handling customer service requests
Voice over internet protocol (VoIP) configuration
Telephone systems
Productivity software
Video conferences (communication methods)
Desktop administration
PowerShell
IT department experience
Teaching technology use

Full Job Description

Job Description:

We are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related equipment. The individual in this key position will diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals (including advanced support as the Senior Support Technician).

** This role is onsite at our Manchester, NH office **

Additional responsibilities include:

Assist with the interviewing process of support technicians.
Assist with managing and reporting on key metrics.
Support the IT Leadership Team and the agency on strategic projects and operational alignment with support, infrastructure, and business applications.
Support IT Purchasing Agent with managing user account requests and separations. Ensure account requests are verified, created in a timely and accurate manner, and compliant with IT and security policies as needed.
Manage Azure Active Directory to include password resets, Powershell synchronization, device management, training, and multifactor authentication (MFA).
Support managing and administering the web filtering application. Research, test, and resolve web filtering issues. Suggest and monitor solutions to issues.
Support departmental procurement procedures, including research, recommendations, communication, and facilitation of relationships with vendors and manufacturers.
Support the process of terminated staff and Legal Hold procedures to ensure IT policy compliance.
Cultivate partnerships with area vendors as needed.
Verify the accuracy of procedure documentation.
Ensure support requests are evenly distributed based on volume and level of difficulty.
Assist other IS&T department staff with network configuration and support as necessary.
Support managed print services and vendor interactions.
Track and update service requests in throughout the request life cycle.
Provide A/V support with Zoom Rooms, MS Teams, etc.
Assist other IT teams as necessary.

Qualifications:

Associate’s degree in Information Technology or equivalent
CompTIA, A+ certification or equivalent on-the-job experience
Seven (7) years of IT Support/Help Desk experience with increasing responsibility/supervisory experience, including administrative and customer service experience with a high level of proficiency in information technology and business/enterprise applications
Minimum two (2) years of recent experience with mobile device management, including tablets,
Thorough knowledge of a PC environment, computer setup, and business applications (i.e. Windows, Apple, Mac and iOS, Chromebook and Android OS, MS Office, report writer packages, database administration, server/network knowledge)
Ability to work independently, manage multiple priorities and deadlines, and establish own work plan with minimal supervision
Excellent written and verbal communication skills, organizational skills, and departmental purchase processing/tracking
Experience with hosted VoIP solutions, configurations, and support
Comfortable with a variety of audiences in varying levels of IS/IT literacy
Ability to train and assist end users 1:1 and as a group
Ability to lift up to 50 lbs
Valid driver’s license and reliable transportation

Compensation: Starting $26.11 hourly. Additional compensation based on experience and education.

Hours: This is a full-time position. 8am to 5pm, Monday - Friday. This role is onsite and not remote/hybrid.

What’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:

Medical, Dental, Vision, Life & Disability
PTO begins accruing on your first day!
10 Paid Holidays – includes a floating holiday of your choice
403(b) employer match up to a maximum of 3%
Tuition reimbursement after one year of employment
Student loan repayment for qualifying degrees after one year of employment
Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation
We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

To learn more about this role, please click on the blue “Apply Now” button below to submit your application. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Bill: www.calendly.com/eastersealsnh-bill/15min

Difficulty submitting your application or scheduling time to chat? Contact Bill at 603-670-6817 or [email protected].

EOE

Quick Apply

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