Top 156 Director of information technology Jobs in Concord Ca

Director of IT Service & Operations
BKF —Walnut Creek, CA
- $165,000 - $200,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Paid holidays
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Director, Technology Transformation
Blue Shield of California —Oakland, CA
- $170,280 - $255,530 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Work from home
Director, IT Operations
Form Energy, Inc —Berkeley, CA
- $199,950 - $293,835 a year
- Full-time
- Hybrid work
- Google Workspace
- PMP
- Office
- Paid parental leave
- Health insurance
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Executive Director, Technology and Learning Systems
Oakland Unified School District —Oakland, CA
- Full-time
- Current TB test
- Computer Science
- Writing skills
Director, Enterprise Delivery
Blue Shield of California —Oakland, CA
- $181,830 - $272,800 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- System design
- Work from home
Senior Director Information Development
Workday —Pleasanton, CA
- $281,600 - $422,400 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Director, IT Infrastructure & Engineering
Penumbra —Alameda, CA
- $200,000 - $300,000 a year
- Azure
- Computer Science
- 11+ years
- Paid parental leave
- AD&D insurance
Director, IT
Ross Stores —Dublin, CA
- $137,400 - $259,050 a year
- Hybrid work
- Computer Science
- 5 years
- Merchandising
Director of Enterprise Applications & Data Analytics
Samuel Merritt University —Oakland, CA
- Up to $185,000 a year
- Full-time
- Computer Science
- Customer service
- ERP systems
Director of Security and Compliance
Swinerton —Concord, CA
- $200,000 - $225,000 a year
- Full-time
- 11+ years
- Master's degree
- AWS
- AD&D insurance
- Paid holidays
Director of Technology Infrastructure & Systems
Grand Lodge —San Francisco, CA
- $200,000 - $230,000 a year
- Full-time
- Office
- Continuous improvement
- Contracts
- Tuition reimbursement
- Opportunities for advancement
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Senior Director
Gap Inc. —San Francisco, CA
- $236,700 - $319,500 a year
- Full-time
- Mentoring
- Agile
- Senior level
- Store discount
- Employee stock purchase plan
Sr. Director, Technology, Infrastructure & Stabilization
Blue Shield of California —Oakland, CA
- $212,630 - $318,890 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- System design
- Work from home
VP of Product
SewerAI Corporation —Walnut Creek, CA
- $260,000 - $275,000 a year
- Full-time
- Hybrid work
- Product management
- Senior level
- Leadership
- Health insurance
- Dental insurance
Information Technology Director
Roots Community Health Center —Oakland, CA
- $125,000 - $145,000 a year
- Full-time
- Google Workspace
- 7 years
- Computer Science
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Senior Director, IT (Transportation & WFM)
Ross Stores —Dublin, CA
- $158,300 - $297,950 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Director of Enterprise AI - Oakland, CA
Fictiv —Oakland, CA
- $220,000 - $260,000 a year
- Full-time
- 11+ years
- Office
- Travel
Quick Apply
Director of AI Strategy & Enablement
Webcor Construction, LP —San Francisco, CA
- Full-time
- Senior level
Quick Apply
7d
DIRECTOR OF DIGITAL STRATEGY
University of California Office of the President —Oakland, CA
- $150,000 - $170,000 a year
- Full-time
- Background check
- 8 years
- Analysis skills
Director, IT - Marketing Technology
Ross Stores —Dublin, CA
- $132,100 - $249,100 a year
- Hybrid work
- Writing skills
- Office
- Master's degree

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Director of IT Service & Operations

BKF -
Walnut Creek, CA

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Job Details

Full-time
$165,000 - $200,000 a year

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Flexible schedule

Qualifications

Vendor relationship building
Managing technical support teams
Stakeholder engagement
Managing teams in a customer support role
Enterprise software
Communication platforms
Global team management
Cloud service support
Productivity software support
SaaS platforms
Collaborative technology platforms
Operational excellence initiatives
Productivity software
Process improvement planning
Desktop administration
Automation tools
Stakeholder relationship building
Senior leadership
Stakeholder management

Full Job Description

We are seeking a Director of IT Service & Operations to join our team at BKF Engineers!

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement, and IT service management. The Director will build and lead a modern, scalable IT service organization, driving operational excellence, automation, and continuous improvement while delivering an exceptional employee experience for a geographically distributed workforce. As BKF continues to grow organically and through acquisitions, this position will play a key role in advancing a cloud-first, data-driven IT organization focused on reliability, security, consistency, and employee productivity.

Key Responsibilities:

Provide strategic leadership and oversight for the organization's IT service delivery function.
Directly manage the Service Desk Lead, providing coaching, accountability, and support while empowering them to lead day-to-day service desk operations.
Establish service standards, operational priorities, and performance expectations across the IT support organization.
Serve as the senior escalation point for significant operational issues affecting employees or business operations.
Foster a culture of accountability, continuous improvement, customer service, and operational excellence.
Develop, implement, and continually improve IT service management processes, including incident, request, problem, change, and knowledge management.
Establish scalable operational processes and leverage automation, self-service capabilities, documentation, and knowledge management to improve efficiency and enhance the employee experience.
Identify recurring operational issues through trend analysis and drive root-cause improvements using ITIL or similar service management best practices.
Oversee operational support for modern workplace technologies, including Microsoft 365, collaboration platforms, SaaS applications, endpoint management solutions, and employee productivity tools.
Partner with Infrastructure, Cloud Operations, and Enterprise Applications teams to ensure seamless delivery of end-user technology services.
Support identity and access management processes, employee onboarding and offboarding, and workplace technology standards.
Oversee the full lifecycle of IT assets, including procurement, inventory management, deployment, refresh planning, recovery, and disposal.
Manage technology procurement, vendor relationships, software licensing, and subscription management while identifying opportunities for standardization and cost optimization.
Oversee technology support for office openings, relocations, expansions, conference room technology, and workplace systems to ensure a consistent employee experience across all locations.
Define, monitor, and report on key performance indicators for IT service delivery, using data and reporting to drive accountability, service improvements, and operational decision-making.
Partner with Human Resources, Finance, Facilities, Compliance, Security, and business leaders to improve employee experience, workplace operations, and business productivity.
Communicate operational priorities, service improvements, and technology initiatives effectively while building strong partnerships across the organization.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience.
Eight or more years of progressive experience in IT service management, workplace technology, or IT operations.
At least five years of leadership experience managing technical teams or IT service organizations.
Demonstrated success leading and improving IT service operations in a mid-sized or large organization.
Experience managing leaders or supervisors responsible for day-to-day technical operations.
Experience supporting modern, cloud-first workplace environments built around Microsoft 365, SaaS applications, and cloud-managed endpoints.
Strong understanding of IT service management principles and continual service improvement.
Demonstrated ability to build operational discipline through process improvement, metrics, automation, and accountability.
Excellent communication, leadership, and stakeholder management skills.

Preferred

ITIL Foundation or higher certification.
Experience leading IT service organizations within professional services, engineering, architecture, or consulting firms.
Experience supporting geographically distributed organizations with multiple office locations.
Experience implementing or optimizing ITSM platforms such as Freshservice, ServiceNow, or Jira Service Management.
Experience managing IT procurement, vendor relationships, software licensing, and asset lifecycle management.
Experience leading organizational change and service modernization initiatives.

Physical Demands:

Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.

Work Conditions:

The Director of IT Service & Operations will primarily work in an office environment with occasional travel to other office locations. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.

Benefits

The typical base salary range for this position is $165,000 -$200,000 per year, and may vary depending upon skills, experience, education, and geographical location. This is a salaried position paid bi-weekly.
Competitive salaries, profit sharing, and 401k.
Medical, Dental, and Vision Benefits.
Generous paid time off packages.
9 Paid Holidays.
Flexible schedules.
Education reimbursement, Paid annual dues for professional and societal organizations.
BKF offers competitive and award-winning benefits and perks. To learn more click here.

BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.

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Refine Your Search

director of information technology jobs in concord ca

Director of IT Service & Operations

Director, Technology Transformation

Director, IT Operations

Executive Director, Technology and Learning Systems

Director, Enterprise Delivery

Senior Director Information Development

Director, IT Infrastructure & Engineering

Director, IT

Director of Enterprise Applications & Data Analytics

Director of Security and Compliance

Director of Technology Infrastructure & Systems

Senior Director

Sr. Director, Technology, Infrastructure & Stabilization

VP of Product

Information Technology Director

Senior Director, IT (Transportation & WFM)

Director of Enterprise AI - Oakland, CA

Director of AI Strategy & Enablement

DIRECTOR OF DIGITAL STRATEGY

Director, IT - Marketing Technology

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