Top 72 Guest service agent Jobs in Concord Ca

Front Desk Agent (Part-Time)
Best Western Heritage Inn —Concord, CA
- $17.50 - $18.00 an hour
- Part-time
- Microsoft Word
- Basic math
- Hotel
- Health insurance
- 401(k)
Quick Apply
Guest Services Agent
Stonebridge —Walnut Creek, CA
- $18.50 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Agent
Best Western —Martinez, CA
- $17.50 - $18.50 an hour
- Weekends as needed
- Microsoft Word
- Basic math
- Hotel
- Health insurance
- 401(k)
Quick Apply
Guest Service Agent / Driver
Holiday Inn Hotel & Suites Oakland Airport —Oakland, CA
- $25.14 an hour
- Part-time
- Clean driving record
- Hotel
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Hotel Guest Service Agent - FT
Residence Inn by Marriott Pleasanton —Pleasanton, CA
- $21.98 an hour
- Weekends as needed
- Background check
- Military
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
Guest Services Agent
WINDSOR CAPITAL GROUP —Walnut Creek, CA
- Hotel
- High school diploma or GED
- Typing
Quick Apply
Guest Service Agent
Aloft Dublin —Dublin, CA
- $19.75 - $21.00 an hour
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
11d
Front Desk Agent – Full-Time or Part-Time Music City Starfactory / The Star Machine
Music City San Francisco —San Francisco, CA
- $22 an hour
- Part-time
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Guest Services Agent
Hyatt Regency San Francisco Downtown SOMA —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Holiday Inn Express Walnut Creek - Front Desk Agent
Aimbridge Hospitality —Walnut Creek, CA
- $18.58 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
8d
Guest Service Agent
AC Hotel Pleasanton —Pleasanton, CA
- From $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
8d
Guest Services Representatives
Omni Hotels & Resorts —San Francisco, CA
- $35.09 an hour
- Full-time
- English
- Hotel
- Math
Quick Apply
Guest Service Agent
Fairfield Napa Residence Inn by Marriott —Fairfield, CA
- $18 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Guest Service Agent
Pleasanton TownePlace Suites by Marriott —Pleasanton, CA
- $19 - $20 an hour
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Office Agent
TR Mission Management LLC —San Francisco, CA
- $35 an hour
- Full-time
- Hotel
- 1 year
- Entry level
12d
Guest Services Agent
Stanford Court Hotel —San Francisco, CA
- $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Night Auditor/Guest Service Agent
DoubleTree by Hilton Hotel and Spa —American Canyon, CA
- $19 - $22 an hour
- Overnight shift
- Management
- Hotel
- High school diploma or GED
- Health insurance
- Employee discount
Quick Apply
Front Desk Agent
YHB Hospitality LLC —San Francisco, CA
- $27.92 an hour
- Full-time
- Customer service
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Agent
Hotel Zoe 425 N Point St San Francisco, CA 94133, USA —San Francisco, CA
- $31.21 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply
4d
Service BDC Agent - Concord Toyota
Sonic Automotive —Concord, CA
- $19 - $21 an hour
- Full-time
- Pass drug screening
- Driver's License
- Clean MVR report
- Health savings account
- Health insurance
Quick Apply
11d

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Front Desk Agent (Part-Time)

Best Western Heritage Inn
Concord, CA

Quick Apply

Job Details

Part-time
$17.50 - $18.00 an hour

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Computer operation
Resort experience
Night audit
Basic math
High school diploma or GED
Cross-functional communication

Full Job Description

FLEXIBLE AVAILABILITY NEEDED

JOB DESCRIPTION

We are seeking a friendly and reliable Front Desk Guest Service Agent who is open to working both day and night audit shifts. As the first point of contact for our guests, the Guest Service Agent plays a key role in creating a positive and welcoming environment.

This position is responsible for managing all stages of the guest experience—from check-in to checkout—while collaborating closely with hotel staff to ensure seamless service. Responsibilities include registering guests, assigning rooms, accommodating special requests, and responding to guest inquiries or concerns in a professional and timely manner.

RESPONSIBILITIES AND DUTIES

Greet guests in a friendly and professional manner upon arrival.
Inform guests of the hotel's facilities and provide a map at the time of registration.
Handle guest check-ins and check-outs efficiently and in a professional manner.
Handle guest issues, complaints, and requests. Proactively resolve problems in a manner satisfactory to both the guests and the hotel.
Pre-register and produce key cards.
Process payments and provide final invoices. Handle cashier duties and balance one's bank at the conclusion of the shift. Follow proper cash handling procedures and be able to file and post all charges to guest folios and ledger accounts.
Assist with answering phones, making reservations, and guests’ requests and inquiries.
Complete shift checklist and necessary reports.
Be proficient with check-in, check-out, making reservations, running daily reports, and planning room assignments.
Monitor guests’ accounts, room inventory, and out-of-order rooms.
Keep the work area neat and always clean.
Answer guest questions regarding local area facilities and be able to give proper directions to these areas.
Demonstrate proper telephone etiquette, transferring calls, and taking accurate messages for guests and employees.
Prepare and receive deliveries via vendor log.
Communicate with the incoming shift employees by logging pertinent information.
Work together with the team to maintain accurate logs such as customer complaint logs, vendor logs, shift notes, etc.
Coordinate with all hotel departments.
Adhere to the dress code, uniform, and name tags.
Stand when speaking to guests or when guests walk in.

QUALIFICATIONS

High School diploma or equivalent required; College coursework in related field helpful.
Computer knowledge of Excel and Word
Experience in a hotel or a related field preferred but not required.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate ability to multi-task, be detail-oriented, and be a good problem solver who can effectively resolve guest conflicts.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Ability to perform numerical operations using basic counting adding, subtracting, multiplying, and dividing.
Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to participate in the creation of an enjoyable work environment.

Pay: $17.50 - $18.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Experience:

Visual Matrix: 1 year (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Quick Apply

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I want to receive the latest job alert for guest service agent in concord ca

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