Top 187 Front desk agent Jobs in Concord Nc

Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
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Front Desk Associate
Concord Embassy Suites - Atrium Hospitality —Concord, NC
- $17 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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Part-Time Guest Services Representative
Hendrick Chrysler Dodge Jeep Ram FIAT of Concord —Concord, NC
- $18.50 an hour
- Part-time
- Dealership
- Ability to walk for extended periods
- Basic math
- Paid training
- Employee assistance program
1d
Front Desk Receptionist - 26-27
Cabarrus County Schools —Harrisburg, NC
- Full-time
- 5 years
- Word processing
- Computer literacy
9d
Guest Service Representative
Fairfield Inn & Suites By Marriott - Charlotte Matthews —Charlotte, NC
- $16 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Expert
Marriott International, Inc —Charlotte, NC
- $19.63 - $20.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
- Free parking
Night Auditor (Part Time) 11pm to 7am
Wingate by Wyndham —Concord, NC
- From $14 an hour
- Part-time
- Hotel
- In-person
- Communication skills
Quick Apply
7d
Front Desk Receptionist
Volair Aviation —Monroe, NC
- $15 - $18 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
3d
Guest Services Agent
Naman Hotels —Concord, NC
- Part-time
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate
Planet Fitness —Charlotte, NC
- Full-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Hotel Guest Service Agent
Hilton Charlotte University Place —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
Quick Apply
Charlotte - Flexible Schedule Front Desk Agent
NFC Amenity Management —Charlotte, NC
- $18 an hour
- Part-time
- US work authorization
- Reliable transportation
- Entry level
- Paid training
- Disability insurance
Quick Apply
2d
Spa Front Desk Agent
Marriott International, Inc —Charlotte, NC
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Night Auditor - The Westin Charlotte - $20.63/hr
Marriott International, Inc —Charlotte, NC
- $20.63 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
13d
Night Auditor
Home2 Charlotte —Charlotte, NC
- $18 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
16h
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Concord, NC
- $13.50 - $14.00 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
Guest Services Rep
Hendrick Lexus Charlotte —Charlotte, NC
- Part-time
- Dealership
- Ability to walk for extended periods
- Basic math
Front Desk
Matthews Family Dentistry —Matthews, NC
- From $18 an hour
- Full-time
- Dental office
- No experience needed
- Entry level
- Paid training
- Continuing education credits
Quick Apply
Front Desk Agent First Shift
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
9d
Front Desk Clerk - HOMEWOOD SUITES CHARLOTTE UPTOWN - FULL TIME
HW Charlotte 1st Ward —Charlotte, NC
- Full-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Hotel Front Desk Associate

SpringHill Suites Concord
Concord, NC

Quick Apply

Job Details

Part-time
$16 - $17 an hour

Qualifications

English
Receptionist experience within hospitality industry

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The SpringHill Suites by Marriott, located in Concord near the Charlotte Motor Speedway, is currently hiring for a part-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The hours for this position are 3pm-11pm; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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