Top 125 It support Jobs in Concord Nc

EHR Help Desk Support Trainer (3 years experience needed)
Element Health Consortium —Charlotte, NC
- $20 - $30 an hour
- Full-time
- Sales
- Mid-level
- Office
Quick Apply
Technical Support Representative
BI-TEK LLC —Charlotte, NC
- $50,000 - $65,000 a year
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
IT Desktop Support
Gaylor Electric —Charlotte, NC
- Full-time
- Windows
- Communication skills
- Entry level
Quick Apply
IT Service Desk Agent
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Mid-level
- Windows
- In-person
Quick Apply
Technology Technician III
Cabarrus County Schools —Concord, NC
- $5,160 - $8,256 a month
- Full-time
- Computer literacy
- Basic math
- Mid-level
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Service Desk Analyst
LendingTree —Charlotte, NC
- $65,000 - $80,000 a year
- Monday to Friday
- Office
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
13d
Service Rep II, End User Operations
Lincoln Financial —Charlotte, NC
- $29.05 - $38.74 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Tuition reimbursement
- Paid time off
13d
Help Desk Technician, Tier II
Hiller Companies —Concord, NC
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Support Technician
Media One Digital —Matthews, NC
- $75,000 - $80,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Desktop Support Senior Technician
TTEC —Charlotte, NC
- $62,000 - $65,000 a year
- Computer science
- Computer Science
- Mid-level
- Tuition reimbursement
- Paid time off
IT Desktop Technician
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA —Charlotte, NC
- Monday to Friday
- HIPAA
- Mid-level
- Travel
IT Support Specialist
Carolina NeuroSurgery & Spine Associates —Charlotte, NC
- Evenings as needed
- HIPAA
- Mid-level
- Office
Quick Apply
Desktop Support specialist
Intratek Computer Inc —Charlotte, NC
- Up to $27 an hour
- Contract
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
TECHNOLOGY SUPPORT TECHNICIAN I
Rowan-Salisbury Schools —Salisbury, NC
- $18.67 - $23.20 an hour
- Full-time
- Research
- High school diploma or GED
- Scripting
Field Services Analyst
Novant Health —Huntersville, NC
- 12 hour shift
- Hospital
- Mid-level
- Office
- Health insurance
- Dental insurance
2d
TECHNOLOGY SUPPORT TECHNICIAN II
Rowan-Salisbury Schools —Salisbury, NC
- $19.97 - $24.80 an hour
- Full-time
- Classroom
- Computer Science
- Computer literacy
IT Specialist
Woodie's Auto Service & Repair —Charlotte, NC
- $20 an hour
- Full-time
- High school diploma or GED
- Computer networking
- Associate's degree
- Paid training
- Paid holidays
Quick Apply

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EHR Help Desk Support Trainer (3 years experience needed)

Element Health Consortium
Charlotte, NC

Quick Apply

Job Details

Full-time
$20 - $30 an hour

Qualifications

Telephone systems

Full Job Description

About Us

Element by Arkhe’ is a fast growing clinically integrated network (or CIN) headquartered in Charlotte, NC & created to support historically underutilized providers. A clinically integrated network (CIN) is a group of healthcare providers that work together to coordinate and improve the quality of care & reduce the cost for their patients.

We are looking for:

If you are a dedicated professional committed to providing high-quality, affordable access to mental health to the underserved,
If you are a compassionate and experienced professional eager to make a difference and
You Are a professional looking to be part of a valued community resource that supports our members through an industry evolution that focuses on improving patient outcomes while reducing costs.

"WE ENCOURAGE YOU TO APPLY TODAY!

The Electronic Health Records (EHR) Help Desk Support and Services Team Member supports Element by Arkhe’ by being the liaison between our company and its current and potential customers. The role of each EHR Team Member is to handle high volume incoming phone calls while adhering to the quality of standards, by accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behavior.

Duties and Responsibilities: This is more than just a help desk job reading off a script to resolve a particular problem. The ideal candidate MUST have minimum basic telephony, software installation and knowledge of behavior and mental health industry knowledge to fill this role. Prior experience in a help desk position is a positive.

Participate in the resolution of end users desktop computer issues that may include installing software and educating our members on how to use the software, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, and upgrades.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Perform troubleshooting and problem resolution for IT software issues such as software, telecommunication, business application, customer connectivity, etc.
Identifies, investigates, and resolves users’ problems with our propriatary software.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Maintain current understanding of current and potential customer needs and frustrations. Log information into CRM.
Look for sales opportunities. Inform providers about other services and products offered by Element or our sister companies.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to explain errors and/or recommend modifications in programs.
Maintains knowledge of technology innovations and trends.
May involve monitor, support, and troubleshoot operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
Maintains strict confidentiality of client information and records without exception.

Note: We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position.

This is more than just a help desk job reading off a script to resolve a particular problem. The ideal candidate MUST have some minimum basic telephony, software installation and general behavior and mental health industry knowledge to fill this role.

Prior experience in a help desk position is a positive.

Technical skills and abilities:

Ability to explain technical issues to technical and nontechnical employees and customers.
Calmly work with difficult customers and diffuse frustrating situations.
Proficient with Microsoft Office Suite, CRM, CMIS, EHR, or related software.
Proficient with or the ability to quickly learn an array of computer hardware and software.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to accurately handle 50+ calls per day.
Must have the ability to accurately type at least 32 words per minute.
Collaborate with others to prioritize work and meet deadlines.

Character Skills

Professional and pleasant telephone manner.
Demonstrated ability to remain positive and courteous throughout your shift.
Possess clarity surrounding cultural sensitivity and professional boundaries.
Eye for detail
Strong analytical and problem-solving skills.
Time Management -agents can organize their duties, make a detailed to-do list and know how to multitask in order to meet quotas.
Ability to adapt and multi-task to support incoming calls, email, chat, etc.
Adapt quickly to understand key terms and phrases to apply appropriate troubleshooting techniques.

Physical Attributes and requirements

Lift 15 lbs.
Able to sit at a desk or working on a computer for long periods of time.

Minimum Requirements: *

Bachelor's degree or 4 years experience in a similar role.

Element Health Consortium is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in concord nc

EHR Help Desk Support Trainer (3 years experience needed)

Technical Support Representative

Junior Service Support Analyst

IT Desktop Support

IT Service Desk Agent

Technology Technician III

IT Help Desk Administrator

Service Desk Analyst

Service Rep II, End User Operations

Help Desk Technician, Tier II

IT Support Technician

Service Desk Analyst

Desktop Support Senior Technician

IT Desktop Technician

IT Support Specialist

Desktop Support specialist

TECHNOLOGY SUPPORT TECHNICIAN I

Field Services Analyst

TECHNOLOGY SUPPORT TECHNICIAN II

IT Specialist

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