AIRPORT CHIEF INFORMATION OFFICER - 3112
GRADE - 127
PAY RANGE - $97,926.40- $139,609.60/yr - plus a comprehensive benefits package
GENERAL STATEMENT OF DUTIES:
Ensures effective operations and information technology (IT) infrastructure throughout all life-cycle phases to meet the business needs of the Airport. Plans, organizes and directs the operations and activities of the Airport’s Information Technology Department; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to provide administrative oversight and strategic direction to all operations and activities of the Airport’s Information Technology Department. The work is performed under the direction of the Deputy Aviation Director but extensive leeway is granted for the exercise of independent judgement and initiative. Supervision is exercised over the work of all employees within the Airport’s Information Technology Department. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other Airport business units, tenants, business partners, local, state and federal officials, outside vendors, and members of the public. The principal duties of this class are performed in a general office environment.
EXAMPLES OF ESSENTIAL WORK:
- Plans, organizes, directs and evaluates the work of the Airport Information Technology Department in implementing the expressed goals, policies and procedures of the Airport;
- Develops policies and procedures designed to increase the efficiency and effectiveness of the Airport’s IT Departmental operations and addresses Airport technology needs;
- Develops and administers the Airport’s IT Departmental budget;
- Oversight of Payment Card Industry (PCI) compliance by vendors, concessionaires, and business partners;
- Develops and administers Airport cybersecurity and IT emergency response plan;
- Confers with the Airport management team to track implementation of key performance indicators;
- Provides status reports and makes recommendations to the Airport senior management team on Departmental operations, any major shift in IT policies or procedures and recommendations for future enhancements and development and future information needs through appropriate technologies and services;
- Directs the strategic planning, policy development, data collection and reporting activities of the Airport’s IT Department;
- Directs the implementation of new communication and information systems initiatives to meet current and future information needs through appropriate technologies and services;
- Directs and participates in the establishment of goals and objectives for information processing and retrieval resources, office automation, local and wide area networking, GIS operations, telecommunications and related fields;
- Evaluates, selects and acquires all data processing equipment and software for Airport departments;
- Establishes and oversees Airport training programs related to Airport equipment and information technology;
- Establishes security and related policies and procedures to safeguard the Airport’s vital information maintained electronically;
- Advises the Airport senior management team of the use and capabilities of management information systems;
- Identifies and mitigates IT-related risks, including cybersecurity threats, data breaches, and technology failures;
- Delivers a positive user experience for employees and customers by ensuring that IT systems and applications are user-friendly and meets their needs;
- Ensures that the organization complies with relevant laws and regulations related to IT and data management, such as GDPR, HIPAA, or industry-specific standards;
- Communicates IT strategies, projects, and performance to executive leadership, department heads, and other stakeholders in a clear and understandable manner;
- Oversees IT projects from inception to completion, ensuring they are delivered on time, within budget, and meet their objectives, including project prioritization and resource allocation;
- Provides guidance and demonstrations to new employees in similar positions;
- Keeps supervisors informed of work progress, issues, and potential solutions;
- Attends meetings and training to stay current on relevant practices and developments;
- Responds to citizen inquiries courteously and promptly;
- Coordinates regularly with others to enhance interdepartmental efficiency; and
- Performs additional duties as required by the classification.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
- Comprehensive knowledge of integrated communication and information systems;
- Comprehensive knowledge of current principles and practices of public administration;
- Comprehensive knowledge of the methods and procedures for designing automated systems;
- Comprehensive knowledge of software, hardware and computer operating systems and utilities used as the tools of program development;
- Comprehensive knowledge of current technological advances that may impact strategic planning and overall operations;
- Comprehensive knowledge of budgetary principles;
- Comprehensive knowledge of assigned system needs, including user requirements, priorities and interests;
- Comprehensive knowledge of computing resources and related networks;
- Comprehensive knowledge of computer application design and programming practices and procedures;
- Comprehensive knowledge of computer system programming languages;
- Comprehensive knowledge of data processing practices and procedures;
- Comprehensive knowledge of data processing troubleshooting principles and practices;
- Comprehensive knowledge of information technology system concepts;
- Comprehensive knowledge of computer terminal usage;
- Ability to understand how Airport technology can be used to meet airport federal requirements under Code of Federal Regulations particularly 49 CFR 1542 and 14 CFR 139.
- Ability to train, coordinate, manage, evaluate, supervise and lead the work of others;
- Ability to recognize Airport business unit needs regarding computer and communications systems;
- Ability to provide administrative direction within a governmental agency, department and/or airport;
- Ability to analyze and comprehend various administrative and business operations and to apply computer technology to those operations;
- Ability to provide expertise on application software, computer languages and operating systems;
- Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
- Ability to understand and follow oral and/or written policies, procedures and instructions;
- Ability to prepare and present accurate and reliable reports containing findings and recommendations;
- Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
- Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
- Integrity, ingenuity and inventiveness in the performance of assigned tasks.
ACCEPTABLE EXPERIENCE AND TRAINING:
- Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science or a related field; and
- Six years or more of experience in information and communication systems within an airport or governmental environment with some management role; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
REQUIRED SPECIAL QUALIFICATIONS:
ESSENTIAL PHYSICAL ABILITIES:
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
- Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review a wide variety of written material in electronic or hardcopy form;
- Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and related equipment;
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to turn, reach and grasp repetitively;
- Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 10 pounds occasionally, 5 pounds frequently and 2 pounds consistently;
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to function in a general office environment or assigned work areas.
