Top 7 Guest service agent Jobs in Concord Nh

Guest Service Agent
Comfort Inn —Concord, NH
- Part-time
- Background check
- Basic math
- Pass drug screening
Quick Apply
Front Desk Agent
Springhill Suites Manchester —Manchester, NH
- Computer literacy
- Hotel
- High school diploma or GED
hotel front desk agent
Prime Zenith Hospitality LLC —Manchester, NH
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Employee discount
- Opportunities for advancement
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Guest Service Agent

Comfort Inn -
Concord, NH

Quick Apply

Job Details

Part-time

Qualifications

Customer communication
Basic math
Employee relationship building
High school diploma or GED
Customer engagement

Full Job Description

Description:

Are you passionate about providing exceptional service and creating memorable experiences for guests? We're looking for a friendly and outgoing individual to join our team as a part-time Guest Service Agent (weekends mandatory). As the first point of contact for guests, you'll play a vital role in ensuring their stay is comfortable and enjoyable. If you thrive in a customer-focused environment and enjoy making people feel welcome, we want to hear from you!

About us:

The Comfort Inn is owned and operated by Duprey Hospitality, a full-service hotel management company based in Concord. We take pride in our commitment to excellence. With management contracts including renowned brands like Marriott, Choice Hotels, and Hilton, we're at the forefront of hospitality. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Responsibilities:

Deliver professional and courteous guest service, ensuring guests feel welcomed and valued throughout their stay.
Extend a warm greeting to arriving guests, creating a positive first impression of the hotel.
Handle telephone inquiries with courtesy and efficiency, providing helpful information regarding hotel services, guest registration, local attractions, and travel directions.
Efficiently manage guest reservations, including generating, confirming, canceling, and modifying bookings as needed.
Maintain accurate records of room availability and guest accounts, ensuring seamless check-in and check-out processes.
Provide assistance to guests with luggage upon arrival and departure, offering personalized service to enhance their experience.
Handle billing transactions with precision, including computing bills, processing payments, and providing change when necessary.
Assist guests in making reservations for restaurant dining, transportation, or entertainment, ensuring a seamless experience.
Promote current hotel and franchise marketing programs to enhance guest satisfaction and loyalty.
Complete daily shift responsibilities checklist to ensure all tasks are completed efficiently and accurately.
Demonstrate effective teamwork skills, fostering positive relationships and collaboration within a diverse team environment.

Requirements:

Essential Behavior Requirements

Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.
Communication: Actively listens to guests, coworkers and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Quality: Work “product or service” is free of errors and exceeds customer expectations.

Minimum Qualifications

Education or Experience- High school diploma or GED equivalent; no prior experience is required.
Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.

Physical Requirements

Ability to pass pre-employment drug test and background check
Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing
Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Quick Apply

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