Vice President of Experience
JCC of Stamford —Stamford, CT
- $120,000 - $135,000 a year
- Hospitality
- Marketing
- 5 years
Youth Peer Advocate - Southbury
McCall Behavioral Health Network —Torrington, CT
- $18 an hour
- Part-time
- Communication skills
- Entry level
- 403(b) matching
- Employee assistance program
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Outside Sales
Lansing Building Products LLC —Berlin, CT
- $60,000 - $70,000 a year
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- Business development
- 2 years
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Director of Development
Northwestern Connecticut YMCA —Torrington, CT
- $60,000 - $80,000 a year
- Weekends as needed
- Background check
- Marketing
- Public speaking
- Health insurance
- Dental insurance
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Development Manager
McCall Behavioral Health Network —Waterbury, CT
- From $65,000 a year
- Full-time
- Marketing
- Research
- Mid-level
- 403(b) matching
- Paid holidays
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McCall Behavioral Health Network —Torrington, CT
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- Full-time
- HIPAA
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- Mid-level
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McCall Behavioral Health Network —Torrington, CT
- From $27 an hour
- Weekends as needed
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- Mid-level
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Youth Peer Advocate - Thomaston
McCall Behavioral Health Network —Torrington, CT
- $18 an hour
- Part-time
- Addiction Medicine
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- Entry level
- 403(b) matching
- Employee assistance program
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Shift Supervisor - Dempsey
McCall Behavioral Health Network —Waterbury, CT
- $60,000 - $65,000 a year
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- Spanish
- Mid-level
- Residential
- 403(b) matching
- Paid holidays
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5d
Recovery Support Professional I/Receptionist - Dempsey
McCall Behavioral Health Network —Waterbury, CT
- From $20 an hour
- Weekends as needed
- Spanish
- High school diploma or GED
- Driver's License
- 403(b) matching
- Paid holidays
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Recovery Support Professional I - McCall House
McCall Behavioral Health Network —Torrington, CT
- From $20 an hour
- Part-time
- Spanish
- Residential
- High school diploma or GED
- 403(b) matching
- Employee assistance program
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4d
Inside Sales Representative
Lansing Building Products LLC —Danbury, CT
- $20 - $25 an hour
- Full-time
- Spanish
- Computer literacy
- Warehouse
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13d
Inside Sales Representative
Lansing Building Products LLC —Norwalk, CT
- $20 - $25 an hour
- Full-time
- Spanish
- Computer literacy
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5d
General Counsel
Connecticut Lottery Corporation —Wallingford, CT
- $163,000 - $240,000 a year
- Full-time
- Senior level
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- 10 years
4d
Subsidiary President/CEO (Domestic and Int'l)
Berkley —Greenwich, CT
- Full-time
- Bachelor of Science
- 11+ years
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Associate Dean of Campus Operations
Connecticut State Community College —Bridgeport, CT
- $106,523 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
4d
President
Pinnacle Concrete Solutions —Hartford, CT
- $150,000 - $200,000 a year
- Residential
- US work authorization
- Senior level
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Chief Underwriting Officer (EVP, SVP, VP)
Berkley —Greenwich, CT
- Full-time
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Vice President of Organizational Advancement
COMMUNITY SOLUTIONS INC —Windsor, CT
- Full-time
- 7 years
- Public speaking
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- AD&D insurance
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5d
Investor Relations, Lead Principal - The Cigna Group
The Cigna Group —Bloomfield, CT
- $177,400 - $295,600 a year
- Online Application
- Analysis skills
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance

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Vice President of Experience

JCC of Stamford -
Stamford, CT

Apply Now

Job Details

$120,000 - $135,000 a year

Qualifications

IT transformation
Bachelor's degree
Leading team collaboration initiatives
Cross-functional team management
Implementing IT solutions
Cross-functional communication
Senior leadership

Full Job Description

Vice President of Experience
JCC of Stamford
1035 Newfield Ave
Stamford, CT 06905

Principal Responsibilities:

Job Summary

The VP of Experience serves as a strategic member of the executive leadership team responsible for designing, implementing, and continuously improving an exceptional, integrated member experience across all Stamford JCC touchpoints. This leader will oversee Membership, Customer Experience, and Marketing & Branding departments, championing a technology-driven, member-obsessed culture that balances innovation with JCC values and community tradition. The VP of Experience will lead digital transformation initiatives that enhance member journeys, drive engagement, increase retention, and accelerate sustainable growth while ensuring the JCC remains an inclusive, welcoming community hub for people of all ages and stages of life.

Core Responsibilities

Strategic Leadership & Innovation

Develop and execute a comprehensive, forward-thinking member experience strategy aligned with the JCC's mission, vision, and strategic plan
Lead digital transformation initiatives, identifying and implementing emerging technologies that enhance service delivery and member satisfaction
Create and maintain a seamless, personalized member journey across physical and digital touchpoints
Establish metrics-based performance standards and key performance indicators to measure success across all experience-related departments
Collaborate with the CEO and executive team on strategic planning and organizational development initiatives

Departmental Management & Team Development

Provide inspirational leadership to Membership, Customer Experience, and Marketing/Branding departments, fostering a culture of excellence, creativity, and accountability
Recruit, develop, and retain high-performing talent; provide coaching, mentorship, and professional growth opportunities
Establish clear departmental objectives, monitor progress, and ensure alignment with organizational goals
Facilitate cross-functional collaboration to break down silos and create an integrated approach to member experience
Manage departmental budgets effectively, ensuring resource allocation maximizes member satisfaction and return on investment

Technology & Data Management

Spearhead the evolution of member-facing technology, including the JCC mobile app, website, CRM platforms, and digital engagement tools
Implement data governance practices ensuring high-quality, secure data collection and management
Leverage artificial intelligence and advanced analytics to generate actionable insights into member behavior, preferences, and satisfaction
Develop comprehensive dashboards and reporting mechanisms to track engagement metrics across all touchpoints
Stay current on emerging technologies and digital trends relevant to community organizations

Member Experience Enhancement

Design and implement innovative programs that increase member engagement, satisfaction, and loyalty
Create personalized member journeys that anticipate needs and exceed expectations
Develop feedback systems that capture the voice of the member and drive continuous improvement
Establish service standards and protocols that ensure consistency across all departments and touchpoints
Lead crisis communication and experience recovery initiatives during service disruptions

Brand Management & Communications

Oversee development and execution of a cohesive marketing strategy that strengthens the JCC's brand position and visibility
Ensure all communications and brand touchpoints reflect the JCC's values and member-centric approach
Develop compelling content strategies that engage diverse audiences across multiple platforms
Lead community outreach initiatives that expand the JCC's influence and attract new members
Collaborate with program directors to effectively market offerings and maximize participation

Minimum Qualifications:

Required Qualifications

Bachelor's degree required; Degree in Business Administration, Marketing, Hospitality Management, or related field preferred
5+ years of progressive leadership experience in customer/member experience management, with demonstrated success in driving engagement and satisfaction
Proven track record in digital transformation and technology implementation within service-oriented organizations
Experience leading diverse teams and managing multiple departments with different functional specialties
Demonstrated ability to analyze complex data and translate insights into strategic action plans
Exceptional communication skills with the ability to influence stakeholders at all levels
Experience in membership-based organizations, preferably in community centers, country clubs, social clubs, or fitness/wellness facilities

Preferred Experience

Previous work in Jewish community centers, multi-site/multi-platform fitness or hospitality companies preferred
Experience implementing and optimizing customer relationship management (CRM) platforms
Background in user experience design or service design methodologies
History of successful change management initiatives in member-facing organizations
Experience with budget development and financial management

Core Competencies

Strategic thinking and organizational planning
Digital fluency and technological innovation
Data-driven decision making
Emotional intelligence and interpersonal effectiveness
Creative problem-solving and adaptability
Cultural competence and inclusivity
Strong project management capabilities
Collaborative leadership style

Salary:

$120,000 - $135,000

Agency Information:

Founded on and guided by Jewish heritage, culture and traditions, the Stamford JCC provides a welcoming, inclusive and nurturing community for all people to help enrich their lives.

Apply Now

Refine Your Search

ceo/president jobs in connecticut

Vice President of Experience

Youth Peer Advocate - Southbury

Outside Sales

Director of Development

Development Manager

Linkage to Care Specialist (LCS)

Licensed Practical Nurse

Youth Peer Advocate - Thomaston

Shift Supervisor - Dempsey

Recovery Support Professional I/Receptionist - Dempsey

Recovery Support Professional I - McCall House

Inside Sales Representative

Inside Sales Representative

General Counsel

Subsidiary President/CEO (Domestic and Int'l)

Associate Dean of Campus Operations

President

Chief Underwriting Officer (EVP, SVP, VP)

Vice President of Organizational Advancement

Investor Relations, Lead Principal - The Cigna Group

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