Top 61 Customer insights analyst Jobs in Connecticut

Hybrid Data Analyst in Southington, CT
Company Confidential —Southington, CT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Insurance AR Resolution Analyst, Revenue Cycle
CVS Health —Connecticut
- $43,888 - $102,081 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- HIPAA
- Health insurance
- Dental insurance
6d
Data Insights Analyst
Spectrum —Stamford, CT
- $81,800 - $131,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Work from home
- Opportunities for advancement
7d
Analyst, Proposals
CVS Health —Connecticut
- $43,888 - $102,081 a year
- Full-time
- Remote
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Business Support Senior Analyst, Revenue Cycle
CVS Health —Connecticut
- $46,988 - $122,400 a year
- Full-time
- Remote
- Microsoft Outlook
- SQL
- Bachelor's degree
- Health insurance
- Dental insurance
Pricing Analyst
The Siemon Company —Watertown, CT
- Remote
- Oracle
- Customer service
- Mid-level
8d
Collection Analyst
Waste Harmonics Keter —Stamford, CT
- $80,000 - $85,000 a year
- Extended hours
- Oracle
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Demand Planning Analyst
Conair LLC —Stamford, CT
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health savings account
Research and Knowledge Analyst
Withersworldwide —Greenwich, CT
- $110,000 - $120,000 a year
- Email
- Hybrid work
- Customer service
- 5 years
- Office
Senior Data Analyst
Spectrum —Stamford, CT
- $86,000 - $152,400 a year
- Full-time
- Hybrid work
- 5 years
- Writing skills
- Office
- Work from home
- Opportunities for advancement
Research Business Analyst
LIMRA —Windsor, CT
- Computer Science
- 5 years
- Mid-level
- Retirement plan
Quick Apply
Revenue Analyst
The Family Security Plan —Orange, CT
- $70,000 - $90,000 a year
- Mid-level
- Finance
- Analysis skills
Quick Apply
Supply Planning Analyst
Gorilla Commerce —Norwalk, CT
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Mid-level
- Commuter assistance
- Paid holidays
Quick Apply
Senior Analyst, Resource Planning
CVS Health —Connecticut
- $46,988 - $122,400 a year
- Weekends as needed
- Remote
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
23h
Collection Analyst
Keter Environmental Services —Stamford, CT
- Extended hours
- Oracle
- Mid-level
- Office
- Health savings account
- Paid holidays
Financial Analyst
W J DEUTSCH & SONS LTD —Stamford, CT
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
9d
Financial Analyst
CONNEX CREDIT UNION INC —North Haven, CT
- $56,119.54 - $84,179.32 a year
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Sr. Analyst, HRIS
LOVESAC COMPANY —Stamford, CT
- $90,000 - $95,000 a year
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Paid parental leave
- AD&D insurance
Manufacturing Finance Analyst - Assembly & Flight Operations
Lockheed Martin Corporation —Stratford, CT
- Full-time
- 6 years
- Mid-level
- Office
- Paid jury duty
- Paid holidays
Financial Crime Review Analyst
Crowe —Hartford, CT
- $18.75 - $35.75 an hour
- Full-time
- Spanish
- Writing skills
- Research
Quick Apply
7d

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customer insights analyst jobs near connecticut

Hybrid Data Analyst in Southington, CT

Company Confidential -
Southington, CT

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Performance dashboard reports
Data integrity assurance
Data quality checks
Dashboard development
Data visualization software proficiency
Data Integration (Data management)
Data mining
Text mining tools
Call center experience
Visual storytelling
Presentations for conferences or internal meetings
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Sentiment analytics
Data quality monitoring
Requirements analysis
AI-driven automation
Business requirements
Research findings presentation
Database software proficiency

Full Job Description

Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO)

Overview

We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming complex interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.

Key Responsibilities

Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights
Analyze structured and unstructured data from conversational intelligence tools (e.g. CallMiner, Genesys, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics)
Perform data mining and pattern analysis to uncover trends, anomalies, and opportunities for improvement
Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs
Translate complex analytical findings into clear narratives and visual insights that inform decision-making
Ensure data accuracy, consistency, and reliability across reports and dashboards
Automate recurring reports and dashboards to improve efficiency and scalability
Support ad hoc analysis and deep-dive investigations related to customer behavior, agent performance, and operational outcomes
Continuously improve dashboard usability, performance, and visual storytelling

Required Qualifications

Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field (or equivalent experience)
3+ years of experience as a Data Analyst or similar role
Advanced experience building dashboards and reports in Tableau
Hands-on experience with data mining and analysis using conversational intelligence platforms
Strong SQL skills and experience working with large datasets
Ability to analyze both quantitative and qualitative data (including text-based data)
Experience working in customer service, contact center, or CX analytics environments
Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics
Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms)
Knowledge of data visualization best practices and storytelling techniques
Strong attention to detail and data quality standards
Excellent communication skills with the ability to present insights to diverse audiences

What Success Looks Like

Dashboards are intuitive, trusted, and widely used by clients and other key stakeholders
Insights lead to measurable improvements in customer experience, quality, or efficiency
Complex data is consistently transformed into clear, actionable intelligence
Support Quarterly Business Reviews (QBRs), performance reviews, and ad hoc client presentations

This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut.

Candidates must reside within a reasonable commuting distance of our Southington, CT office.

Salary is commensurate with experience.

***WE ARE UNABLE TO SPONSOR ANY RESIDENCY APPLICATIONS AT THIS TIME***

EEO Statement:

We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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Refine Your Search

customer insights analyst jobs in connecticut

Hybrid Data Analyst in Southington, CT

Insurance AR Resolution Analyst, Revenue Cycle

Data Insights Analyst

Analyst, Proposals

Business Support Senior Analyst, Revenue Cycle

Pricing Analyst

Collection Analyst

Demand Planning Analyst

Research and Knowledge Analyst

Senior Data Analyst

Research Business Analyst

Revenue Analyst

Supply Planning Analyst

Senior Analyst, Resource Planning

Collection Analyst

Financial Analyst

Financial Analyst

Sr. Analyst, HRIS

Manufacturing Finance Analyst - Assembly & Flight Operations

Financial Crime Review Analyst

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