Top 1 Head of customer service Jobs in Connecticut

Chief Financial Officer - P&C Private Client Services
Marsh McLennan Agency —Norwalk, CT
- $137,200 - $240,300 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Presentation skills
- Profit sharing
- Health insurance

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Chief Financial Officer - P&C Private Client Services

Marsh McLennan Agency -
Norwalk, CT

Apply Now

Job Details

Full-time
$137,200 - $240,300 a year

Benefits

Profit sharing
Health insurance
401(k)
Tuition reimbursement
Employee assistance program

Qualifications

Financial planning tool implementation
Performance dashboard reports
Accounting systems
Microsoft Excel
Business intelligence
Financial model construction
Mergers & acquisitions experience within finance
Tooling
Dashboard creation
Dashboard creation support
Dynamic financial modeling
Data governance
Revenue forecasting
Managing budgets in a finance role
Bachelor's degree
Organizational integration coordination
Managing financial analysis teams
Accounting and finance experience
Finance directorship
Financial forecasting analysis
Cross-functional collaboration
General management
Data analytics technologies
Cross-functional communication
Organizational budget management

Full Job Description

Company:

Marsh McLennan Agency

Description:

Chief Financial Officer – Marsh McLennan Agency Private Client Services

Marsh McLennan Agency (MMA) Private Client Services (PCS) is an insurance brokerage agency that protects individual’s liabilities and personal assets through the construction and placement of insurance portfolios. As a business, MMA PCS drives growth across three business segments: Individual (Consumer), Sponsored (Enterprise), and Specialty (Lifestyle) Solutions.

Reporting to the President & CEO of MMA PCS and the Chief Financial Officer for MMA, the MMA PCS Chief Financial Officer (CFO) will serve as the finance leader and strategic partner to the President & CEO, the Strategy Leader, and the Leadership Team, synthesizing financial insights into clear recommendations to inform strategic direction and business and function-related decisions

We will count on you to:

Lead finance and accounting, owning financial strategy, planning, and reporting. Partnering with commercial/producer-facing teams and functions (Marketing, HR, Technology), they will drive scalable growth, guide M&A strategy and execution, build forward-looking financial models, and support MMA PCS’s workforce and operating-model decisions — including producer development and validation modeling — all grounded in rigorous, scenario-based financial analysis.

Own financial oversight and collections of carrier revenue streams (e.g., base commissions, profit-sharing/contingency, overrides, bonuses, fees, etc.)

Contribute to the development of the firm’s strategic goals and objectives and the overall management of the organization.

Focus leaders, through use of metrics and benchmarking, on finding ways to improve processes, work environment and margin improvement by challenging current workflows and introducing alternative workflows

In collaboration with Sales Leadership and HR, provide strategic support for design and management of compensation frameworks that enhance producer economics and motivate performance.

Lead and support M&A activity collaborating with the Strategy Leader and President & CEO of MMA PCS to identify and prioritize targets, leading financial due diligence, creating valuation and synergy-capture models, and driving post-close integration planning, tracking, and realization of expected benefits

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality through mentorship of staff

Define and lead finance transformation initiatives implementing or optimizing ERP / consolidation tools, FP&A platforms, BI dashboards, data pipelines, and self-service analytics to speed planning and improve decision quality

Drive integration of measurable talent analytics and reporting capabilities in collaboration with HR to enable real-time visibility into workforce metrics and trend analysis that support evidence-based decision-making, driving clear and consistent communication.

Build and develop talent: recruit, coach, and retain a high-performing finance team and foster strong business partnering capabilities throughout the organization

What you need to have:
Bachelor’s degree in Finance, Accounting, or related field; MBA or advanced degree preferred

Successful work history of 10+ years of finance experience leading FP&A, controllership, and strategic finance initiatives; demonstrable experience in leading M&A transactions (diligence, valuation, integration)

Extensive experience collaborating with executive team to develop and achieve organizational goals

Deep expertise in driver-based financial modeling, scenario planning, budgeting and forecasting, and advanced Excel; familiarity with modern FP&A/BI platforms and ERP/consolidation systems

Experience in insurance, brokerage, financial services, or professional services is highly preferred

Demonstrated ability to partner with senior leaders, influence cross-functional decisions, and lead complex transformation programs

Experience implementing or optimizing financial systems, data governance, and self-service analytics

Moderate travel expected for leadership, M&A diligence/integration, and key stakeholder meetings

What makes you stand out:
Prior CFO, Deputy CFO, or equivalent finance leader experience at a growth-stage business or within insurance/brokerage, particularly P&C

Demonstrated track record scaling finance and operating models through rapid growth and/or M&A-driven consolidation

Strong background in producer economics, sales compensation modeling, and commercial finance supporting go-to-market strategies

Experience deploying modern FP&A tooling, automating processes, and creating actionable analytics/dashboards

Exceptional communication skills and comfort presenting to senior leadership

Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/
https://www.facebook.com/LifeatMMA
https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAPCS

LI-remote

The applicable base salary range for this role is $137,200 to $240,300.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Apply Now

Refine Your Search

head of customer service jobs in connecticut

Chief Financial Officer - P&C Private Client Services

Discover related jobs

I want to receive the latest job alert for head of customer service in connecticut

Explore jobs in more locations

Company:

Description:

Own financial oversight and collections of carrier revenue streams (e.g., base commissions, profit-sharing/contingency, overrides, bonuses, fees, etc.)

Contribute to the development of the firm’s strategic goals and objectives and the overall management of the organization.

Focus leaders, through use of metrics and benchmarking, on finding ways to improve processes, work environment and margin improvement by challenging current workflows and introducing alternative workflows

In collaboration with Sales Leadership and HR, provide strategic support for design and management of compensation frameworks that enhance producer economics and motivate performance.

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality through mentorship of staff

Define and lead finance transformation initiatives implementing or optimizing ERP / consolidation tools, FP&A platforms, BI dashboards, data pipelines, and self-service analytics to speed planning and improve decision quality

Drive integration of measurable talent analytics and reporting capabilities in collaboration with HR to enable real-time visibility into workforce metrics and trend analysis that support evidence-based decision-making, driving clear and consistent communication.

Build and develop talent: recruit, coach, and retain a high-performing finance team and foster strong business partnering capabilities throughout the organization

Bachelor’s degree in Finance, Accounting, or related field; MBA or advanced degree preferred

Successful work history of 10+ years of finance experience leading FP&A, controllership, and strategic finance initiatives; demonstrable experience in leading M&A transactions (diligence, valuation, integration)

Extensive experience collaborating with executive team to develop and achieve organizational goals

Deep expertise in driver-based financial modeling, scenario planning, budgeting and forecasting, and advanced Excel; familiarity with modern FP&A/BI platforms and ERP/consolidation systems

Experience in insurance, brokerage, financial services, or professional services is highly preferred

Demonstrated ability to partner with senior leaders, influence cross-functional decisions, and lead complex transformation programs

Experience implementing or optimizing financial systems, data governance, and self-service analytics

Moderate travel expected for leadership, M&A diligence/integration, and key stakeholder meetings

Prior CFO, Deputy CFO, or equivalent finance leader experience at a growth-stage business or within insurance/brokerage, particularly P&C

Demonstrated track record scaling finance and operating models through rapid growth and/or M&A-driven consolidation

Strong background in producer economics, sales compensation modeling, and commercial finance supporting go-to-market strategies

Experience deploying modern FP&A tooling, automating processes, and creating actionable analytics/dashboards

Exceptional communication skills and comfort presenting to senior leadership

The applicable base salary range for this role is $137,200 to $240,300.

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