Top 15 Technical support analyst Jobs in Connecticut

IT Support Analyst
Cianbro —North Stonington, CT
- Full-time
- Computer science
- Computer Science
- Mid-level
Executive IT Support Sr Analyst
The Hartford —Hartford, CT
- $96,000 - $144,000 a year
- Full-time
- 7 years
- Office
- Windows
13d
Helpdesk Analyst
Apollo Technology Solutions LLC —Middletown, CT
- Contract
- Windows
- Microsoft Office
- Entry level
Quick Apply
Technical Customer Support Senior Analyst (Mainframe Operations)
The Cigna Group —Bloomfield, CT
- $28 - $47 an hour
- Part-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Application Enablement & Support Analyst - Torrington
O&G Industries Inc —Torrington, CT
- Full-time
- Mid-level
- Fair chance
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Systems Analyst
Meriplex —Greenwich, CT
- Azure
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Application Support Analyst
absiusa —Hartford, CT
- $1 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Driver's License
- Travel
Quick Apply
Deskside Support Analyst (Level 2)
Cognizant —Stamford, CT
- $37,804 - $72,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Application Support Analyst (.Net /Field Centrix product)
Sonoma Consulting Inc. —Farmington, CT
- Full-time
- Mid-level
- SQL
- Analysis skills
Quick Apply
Customer Service Analyst
The Timken Company —East Haven, CT
- Mid-level
- Office
- Analysis skills
- Opportunities for advancement
Epic Credentialed Trainer-Project Delivery Senior Analyst
Deloitte —Stamford, CT
- $71,300 - $112,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level

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Technical Support Representative
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IT Support Analyst
Upstart Network, Inc. —Columbus, OH
Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work…
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IT End User Services Analyst
Vertiv —Westerville, OH
They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as…
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technical support analyst jobs near connecticut

IT Support Analyst

Cianbro -
North Stonington, CT

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Job Details

Full-time

Qualifications

Software issue identification
Knowledge management
Computer science
On-site technical support
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
In-person customer service
Software implementation
Hardware maintenance
Bug Reporting (Quality assurance practices)
Application deployment
Mid-level
Incident Escalation
Analysis skills
Bachelor's degree
Computer hardware
Content development
System testing
Vendor communication
Customer service knowledge base
System deployment
Application Maintenance
Phone triage
Access control management
Online help documentation
Technical support via email
Bachelor's degree in computer science

Full Job Description

As an IT Support Analyst at The Cianbro Companies, you will help team members in diverse roles in our businesses across the nation stay up and running as you provide technical support with applications, technologies, devices and IT services. In this position you will have the opportunity to work with many types of systems and software, with an opportunity to learn and grow in knowledge and experience as you become familiar with our systems and software and take on more complex challenges.

We are looking for a motivated, curious problem-solver who enjoys working on a mix of both routine and complex support challenges, who is not content to leave things as status quo. If you enjoy helping people stay productive when minutes count, and if you can ask the right questions to understand the problem to provide an efficient and effective resolution… then you would be an ideal fit!

Job Responsibilities

End-User Technical Support: Provide support for incidents and service requests via phone, email, web, or in-person. Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Document issues and resolutions within the ticketing system, creating and updating knowledge base articles to capture for future use by team members and business users. Maintain consistent communication with end users, ensuring that they know the status of their open support issues.
Software Support and Testing: Interact with end-users and business applications to investigate and resolve issues that arise in business software applications and systems. Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary. Capture detail on how to replicate errors, and escalate or reassign tickets as necessary to reach resolution. Engage with vendors as necessary to open tickets, report issues or obtain system fixes.
IT and System Security: Provision access and system security to applications, systems, data, and facilities using appropriate toolsets.
Internal IT Projects: Contribute to supporting IT projects as an individual or with a team as needed. For example, assist with the deployment and adoption of new or modified software functionality.
Assist with IT support, hardware and software deployments, and maintenance activities within the office and surrounding campus buildings.
Off-Hours Support: Participate in on-call rotation for after-hours or weekend support.

Qualifications/Requirements

The preferred candidate will have completed a 2-year information technology-focused degree, with a 4-year degree in Computer Science/Technology desirable.
Minimum 2+ years’ experience with IT Support/Help Desk is required. Equivalent combinations of training and related experience will be considered.
Excellent interpersonal, written, and verbal communication skills.
Excellent analytical problem-solving skills attention to detail with a willingness to learn.
A professional: strong customer support instincts and work ethic, and a whatever-it-takes, can-do attitude.
Commitment to teamwork, innovation and improvement.
Ability to multi-task and follow-up on requests.

Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

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Refine Your Search

technical support analyst jobs in connecticut

IT Support Analyst

Executive IT Support Sr Analyst

Helpdesk Analyst

Technical Customer Support Senior Analyst (Mainframe Operations)

Application Enablement & Support Analyst - Torrington

Systems Analyst

Application Support Analyst

Deskside Support Analyst (Level 2)

Application Support Analyst (.Net /Field Centrix product)

Customer Service Analyst

Epic Credentialed Trainer-Project Delivery Senior Analyst

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