Additional Links:
This position is Benefit eligible; click here for an overview of available benefits.
This position is covered by the Administrative Clerical Bargaining Unit; click here to review the current NP-3 Contract.
This position is in salary group CL-11; click here to review the current NP-3 Pay Plan.
Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add a full time Telecommunication Operator to our growing Psychiatry team located in Farmington, CT. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.
At UConn Heath, this position is accountable for transmitting and receiving radio and/or telephone communications
SUPERVISION RECEIVED: Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.
EXAMPLES OF DUTIES:
Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider
Obtains patient information and verifies accuracy of system data
Documents telephone inquiries, complaints, conversations and action taken
Schedules appointments and sends out appointment letters
Calls patients for scheduled appointments and instructs patient in any necessary preparations
Responds to correspondence and handle request as needed
Maintains records; may operate a computer
May perform varied clerical, typing and statistical work
Performs related duties as required
MINIMUM QUALIFICATIONS REQUIRED
KNOWLEDGE, SKILL AND ABILITY: Interpersonal skills; oral and written communication skills; ability to speak proper English and to enunciate clearly; ability to operate office and communications equipment; ability to follow written and oral instructions; ability to think and act quickly in emergency situations with judgment and discretion; ability to maintain records.
EXPERIENCE AND TRAINING: Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.
SPECIAL REQUIREMENTS: Incumbents in this class may be required to work a schedule that includes minor holidays.
PREFERRED QUALIFICATIONS:
Experience in a Psychiatric Outpatient setting
Spanish speaking
Experience using EPIC
SCHEDULE: Full time, 40 hours per week, Monday through Friday, 8:00 am to 4:30 pm, 30-minute unpaid meal break.
Why UConn Health
UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.
