Job Title: Patient Access Specialist
Department: Patient Access
Reports To: Finance Director
FLSA Status: Hourly, Non-Exempt
Location: Tomball, Texas
Position Summary: The Patient Access Specialist is responsible for all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records in an electronic medical records system (EMR), filing, cashiering, and computer work.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides support to the Patient Access Department and all TOMAGWA patients by:
a. Communicating with patients and providers.
b. Scheduling, canceling, and rescheduling patient appointments.
c. Reminding patients of upcoming appointments, and pre-visit planning.
d. Forwarding telephone calls appropriately and following up on return calls.
e. Checking-in patients and properly documenting registration by verifying and updating information in EMR as needed.
f. Insurance verification and verification of patient demographics, routing appropriate patients to the Eligibility staff member, for screening and qualification for Sliding Fee Discount or other programs.
g. Checking-out patients and properly documenting follow-up appointments in EMR.
h. Copying and faxing duties.
i. Collecting co-pays and cash from patients, getting authorization on credit cards.
j. Performs all other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following:
1. Serves as an advocate for our patients and the employees.
2. Serves as an example to staff.
3. Maintains an attitude of helpfulness and compassion in all situations.
4. Exercises cultural sensitivity.
5. Performs assigned tasks with organization, accuracy and efficiency.
6. Protects company assets.
7. Portrays professional appearance with adherence to professional dress standards.
8. Maintains well-kept and tidy surroundings.
9. Communicates in a prompt, precise and positive manner.
10. Follows appropriate chain of command.
11. Uses sound judgment when making decisions.
12. Demonstrates professionalism and tact when managing conflict or stressful situations.
Education/Experience:
Required: High School Graduate or GED required.
Additional/Preferred Experience: 1 year of front office experience in a healthcare setting. Bilingual (English and Spanish) a plus.
Language Ability: Ability to read and comprehend instructions, short correspondence, and memos; Ability to document, with clarity, all information relevant to a patient’s needs; Ability to effectively present information in small group situations to patients, Clinic staff, and the general public.
Computer Skills: To perform this job successfully, an individual should have ability to use office equipment including but not limited to computers, fax machines, telephones, and copiers.
Travel and Standard Work Schedule: Standard hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is sometimes responsible for working hours outside of the standard work schedule. Some travel may be required to other TOMAGWA clinic sites in the area.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This work environment requires working under stressful conditions or working irregular hours, requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to lift and/or move more than 50 pounds. Requires sitting, standing and walking for extensive periods of time. The employee frequently is required to reach with hands and arms. Ability to work with a moderate noise level in the work environment is required.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervision.
