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Customer Service Manager I - II

Entergy Corporation -
The Woodlands, TX

Apply Now

Job Details

Qualifications

Customer communication
Change management
Project management
Task assignment

Full Job Description

Job Title: Customer Service Manager I - II

Work Place Flexibility: Hybrid

Legal Entity: Entergy Texas, Inc.-GTX

***This position may be filled as Customer Service Manager I or II depending on the identified candidates’ qualifications.***

Job Summary Purpose

Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.

Job Duties and Responsibilities

Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.
Resolve managed portfolio of customer issues/concerns relative to sales and service reliability
Negotiate and coordinate service and contract activities associated with new and expanding critical commercial & small industrial customers
Coordinate managed account customer service activities associated with Billing, Engineering, Construction, Power Quality, and interact with the Entergy Business Center.
Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in large metropolitan municipal markets in the region.
Manage Municipal franchises within the region including community development, local area economic dev. & strategic marketing plans.
Resolve escalated customer issues from regulators, executive complaints, phone center, media, etc. working with Customer Service Support group.
Responsible for media response, communications and other public facing communications within the region.
Support local media relations
Interact with Business & Economic Development group on municipal & co-op investment opportunities.

Minimum education and experience required of the position

CSM I - Bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required.

CSM II - Bachelor’s degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.

Minimum Knowledge Skills and Abilities

Excellent communication and presentation skills, with media & public speaking experience; Self-starter, change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

#LI-HYBRID

Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123883
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Apply Now

Refine Your Search

customer support & client services managers jobs in conroe, tx

Customer Service Manager I - II

Supervisor, Support & Retention

Manager, Strategic Sales Support

Client Services Supervisor - Environmental Lab

Customer Service Manager - State Farm Agent Team Member

Client Onboarding Manager

Client Solutions Manager

Manager, Customer Service

Client Services Partner

Branch Operations Supervisor - Commercial Insurance

Team Manager Customer Experience - Temporary - Bilingual Spanish

Insurance Customer Service Leader

Customer Service Manager

Software Service and Support Manager

Member Experience Manager

Customer Service Supervisor

Veterinary Customer Service Manager

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I want to receive the latest job alert for customer support & client services managers in conroe, tx

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123883
Travel Percentage:Up to 25%

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customer support & client services managers jobs in conroe, tx

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I want to receive the latest job alert for customer support & client services managers in conroe, tx

Explore jobs in more locations

Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe Job Function: Corporate FLSA Status: Professional Relocation Option: Level II Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 123883 Travel Percentage:Up to 25%

Primary Location: Texas-The Woodlands Texas : The Woodlands || Texas : Conroe
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123883
Travel Percentage:Up to 25%