Top 78 Technical support Jobs in Conroe, Tx

Service Desk Technician
Spring Independent School District —Houston, TX
- $46,800 - $56,389 a year
- Full-time
- Computer literacy
- Research
- Mid-level
IT Administrator
Crane ChemPharma & Energy —Montgomery, TX
- Full-time
- Mid-level
Helpdesk Technician
Your Business Solutions —The Woodlands, TX
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Provider Solutions Tech
McKesson —The Woodlands, TX
- $26.31 - $43.85 an hour
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Wellness program
- Employee stock purchase plan
14d
IT Specialist - SST Willow Creek
School of Science & Technology —Spring, TX
- $21.50 - $28.00 an hour
- Weekends as needed
- Classroom
- Word processing
- Computer literacy
Quick Apply
IT Technical Support
Matrix Medical Management —Spring, TX
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
IT Technician I
Sabre Industries —Conroe, TX
- From $20 an hour
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Campus Technology Support Specialist
Conroe Independent School District —Conroe, TX
- From $22 an hour
- Google Workspace
- Mid-level
- High school diploma or GED
9d
Customer Escalation Specialist - Networking (Shift 2)
Hewlett Packard Enterprise —Spring, TX
- $18.61 - $39.42 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Office
Product Support Specialist
coVita —The Woodlands, TX
- $47,400 - $55,000 a year
- Full-time
- QuickBooks
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
8d
IT Support Specialist
WHC Energy Services —The Woodlands, TX
- Computer Science
- Up to 50% travel
- Office
Quick Apply
Operations IT Technician MSD
Patterson-UTI —Conroe, TX
- Overtime
- Mid-level
- Office
- Windows
CUSTOMER CARE ANALYST - TECHNICAL
Global Shop Solutions —The Woodlands, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Support Specialist I
Arrow Child and Family Ministries —Spring, TX
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Mileage reimbursement
- Health savings account
20h
IT Desktop Support (MSP)
One Way Solutions LLC —Houston, TX
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Windows
- 2 years
Senior IT Systems Analyst
Kraton Corporation —The Woodlands, TX
- Computer science
- Computer Science
- Office
IT Field Tech
WhiteWater Express Car Wash —Houston, TX
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Technical Support Specialist
Booth and Associates —The Woodlands, TX
- Computer Science
- Research
- Mid-level
Quick Apply
1d
Desktop Support Technician 1
SynergenX Health Holdings LLC —Houston, TX
- $55,000 a year
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
1d
Computer Repair Technician
One Way Solutions LLC —Houston, TX
- $45,000 - $60,000 a year
- Full-time
- Customer service
- 5 years
- Senior level

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technical support jobs near conroe, tx

Service Desk Technician

Spring Independent School District -
Houston, TX

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Job Details

Full-time
$46,800 - $56,389 a year

Qualifications

Desktop computer repair
Computer operation
Phone communication
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Cross-functional communication

Full Job Description

Days per Year: 260

Min: $46,800

Mid: $56,389

JOB DESCRIPTION

JOB TITLE: Technician-Service Desk Support

REPORT TO: Coordinator-Service Desk

WAGE/HOUR STATUS: Nonexempt

PAY GRADE: IT 1

PRIMARY PURPOSE:

The Service Desk Support Technician provides Level 1 support for incident resolution and service requests reported to the district service desk. The Service Desk Support Technician, through phone or email conversation is responsible for collecting information, accessing support tools and collaborating with additional Spring ISD departments. Additional responsibilities include the initial assessment, triage, research, and resolution of basic incidents or service requests (first call resolution). Problems beyond the scope of their abilities or responsibilities are escalated to the next level technical resources or relevant Spring ISD business areas.

All employees of SISD are expected to act with integrity, support organizational goals, communicate in a clear and respectful manner, championing the needs of our students and drive continuous improvement.

QUALIFICATIONS:

Required:

High School graduate or GED from an accredited institution
Two years or more of related technical experience in a call center environment.

Preferred:

Bachelors degree from an accredited college or university
Microsoft certified professional a plus.
HDI certification a plus

SPECIAL NOWLEDGE/SKILLS:

Proven track record of results driven high quality customer service.
Must be able to demonstrate advanced knowledge and ability to operate computer-based systems and software.
Must be able to demonstrate ability to triage and troubleshoot intermediate computer-based issues in a call center environment.
Must have great verbal and written communication skills in order to effectively interact with customers, team members and IT management.
Must be able to demonstrate analytical, organization and prioritization skills.
Must have great teamwork and interpersonal skills.

MAJOR RESPONSIBILITIES AND DUTIES:

Provide customer service and/or technical support for computers, technology devices, applications and networked-based problems.
Document reported issues or requests by creating tickets in an online Service Desk System. Do the initial triage of the ticket by asking pertinent questions, using diagnostic tools and/or escalating the issue.
Provide prompt follow up communications via telephone or email about tickets to users when appropriate.
Establish priorities on Service Desk tickets based on established Service Desk and Technology Department’s guidelines and procedures.
Work as the single point of contact for initial technical support and service request.
Maintain and improve quality assurance results by adhering to the Technology Department’s standard operating procedures and Spring ISD district’s policies and procedures.
Identify ways to improve business processes with the goal of increasing customer satisfaction. Make recommendations to the Supervisor and as appropriate implement the recommendations. Monitor the result and submit status reports as appropriate.
Make the customers’ experiences the first priority in all operations. Inform customers by explaining procedures, answering questions and providing information.
Assist with hardware and software repairs of desktops and laptops (including hard drive, laptop screens, motherboards, etc.).
Perform all other duties as assigned.

WORKING CONDITIONS:

The usual and customary methods of performing the job’s functions require the following physical demands: physical mobility, standing, prolonged sitting and use of a computer, some lifting, carrying, pushing, and/or pulling. This position will also require traveling within the district. Mental demands: Ability to solve problems and deal with a variety of situations; Interface with all levels of leadership, dynamic environment with changing priorities and occasional irregular hours. Ability to be effective in both oral and written communication and the ability to maintain emotional control under stress.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of responsibilities and duties that may

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Refine Your Search

technical support jobs in conroe, tx

Service Desk Technician

IT Administrator

Helpdesk Technician

Provider Solutions Tech

IT Specialist - SST Willow Creek

IT Technical Support

IT Technician I

Campus Technology Support Specialist

Customer Escalation Specialist - Networking (Shift 2)

Product Support Specialist

IT Support Specialist

Operations IT Technician MSD

CUSTOMER CARE ANALYST - TECHNICAL

IT Support Specialist I

IT Desktop Support (MSP)

Senior IT Systems Analyst

IT Field Tech

Technical Support Specialist

Desktop Support Technician 1

Computer Repair Technician

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