Top 33 Tier 1 technical support Jobs in Conroe, Tx

Tier 1 Technical Support Specialist
Pure IT CUSO —Tomball, TX
- Full-time
- Hybrid work
- Associate's degree
- 2 years
- Communication skills
12d
Helpdesk Technician
Your Business Solutions —The Woodlands, TX
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
- Tuition reimbursement
Regional Sales Manager: Central
Something & Nothing —Texas
- $0.75 per mile
- Weekends as needed
- Remote
- Spanish
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Cell phone reimbursement
Quick Apply
11d
NAM IT Infrastructure Administrator
Wellbore Integrity Solutions LLC —Houston, TX
- Mid-level
- Office
- Windows
- Free parking
- Paid holidays
Quick Apply
SuccessFactors Analyst
Western Midstream —The Woodlands, TX
- Hybrid work
- Mid-level
- Office
- Analysis skills
Power Development Analyst I-Sr
Entergy Corporation —The Woodlands, TX
- Overtime
- Bachelor of Science
- Writing skills
- Mid-level
Data Quality Engineer
Insperity Services, L.P. —Kingwood, TX
- Full-time
- Computer Science
- Mid-level
- SQL
- Health insurance
- Dental insurance
7d
QHSE MANAGER I
Nabors Industries —Magnolia, TX
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Lube Tech
Thompson Pipe Group —Conroe, TX
- Full-time
- Customer service
- Ability to climb stairs
- Ability to lift 75 pounds
- Profit sharing
- Paid training
Quick Apply
Rental Generator Technician - Level IV
WORLDWIDE POWER PRODUCTS —Houston, TX
- Overtime
- Customer service
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Appliance and Refrigeration Repair Technician
Sears Home Services —Magnolia, TX
- $18 - $30 an hour
- Overtime
- Sales
- Pass drug screening
- English
- Health insurance
- Dental insurance
6d
Business Development Sales Rep
C&J Technical Welding Solutions, —Houston, TX
- Engineering
- High school diploma or GED
- Business development
Quick Apply
AI Program Manager
Insperity Services, L.P. —Kingwood, TX
- Full-time
- Computer Science
- 3 years
- Product management
- Health insurance
- Dental insurance
Senior Structural Engineer - Equipment Engineering
Kiewit Corporation —The Woodlands, TX
- Overtime
- Hybrid work
- OSHA
- Construction site
- 11+ years
- Health insurance
- Dental insurance
Remote Fleet Operator, RFO Sr - RFO Sr. Lead
Entergy Corporation —The Woodlands, TX
- Overtime
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
Fleet Maintenance Operations Manager - New Caney, TX
TRANSPORT REFRIGERATION SERVICES IN —New Caney, TX
- $80,000 - $110,000 a year
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
8h
Executive Director
Brookdale Senior Living Inc. —Houston, TX
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Manufacturing Quality Engineer – Customer & Production Quality
Kongsberg Automotive —Willis, TX
- $69,158.49 - $85,000.00 a year
- Full-time
- Background check
- 5 years
- Engineering
- Health savings account
- Health insurance
Quick Apply
10d
VP, Commercial Construction Supply Chain & Subcontractor Partnerships
ENFRA LLC —The Woodlands, TX
- Full-time
- ERP systems
- 11+ years
- Finance
- Opportunities for advancement

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tier 1 technical support jobs near conroe, tx

Tier 1 Technical Support Specialist

Pure IT CUSO
Tomball, TX

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Job Details

Full-time
12 days ago

Qualifications

Email customer support
Technical support via phone
Phone communication
Incident report management
IT system monitoring
IT service management
Equipment troubleshooting
Phone customer support
Zendesk
Computer hardware
Desktop (troubleshooting support)
Remote access software
ServiceNow
Credit union experience
Equipment testing
Zoho
Technical support via email
Associate's degree
Hardware diagnostics
2 years
Communication skills
CompTIA A+
Entry level
Ticketing system technical support
System performance monitoring

Full Job Description

About Us

We’re a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission? To keep their technology running smoothly, securely, and efficiently so they can focus on serving their members. We’re all about teamwork, innovation, and having fun while doing what we love.

Are you a tech-savvy problem solver with a passion for customer service? Do you love troubleshooting, digging into complex IT challenges, and helping businesses thrive? If so, we want YOU to join our team as a Tier 1 Technical Support Specialist!

What You'll Do:
The Tier 1 Technical Support Specialist provides frontline technical support to managed service Credit Union users. In this role, you will assist clients by troubleshooting and resolving basic hardware, software, and system issues via phone or remote access. You’ll play a key role in delivering reliable, responsive IT support while following established procedures and guidance from senior team members.

What You Bring to the Table:

Provide first-level technical support for hardware, software, and system-related issues of low to moderate complexity.
Respond to user inquiries and troubleshoot problems via phone, email, or remote support tools.
Install software and perform basic hardware diagnostics and testing remotely
Use remote access tools and company-issued equipment to support end users when required
Execute commands and monitor system performance to verify proper operation and identify errors
Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.
Maintain daily records of support activities, incidents, and corrective actions taken
Reference technical documentation and manuals, collaborate with users, and perform diagnostics to resolve issues.
A knack for troubleshooting, problem-solving, and thinking on your feet.
Excellent communication skills—tech talk is great, but making it understandable to clients is even better!
The ability to work independently and as part of a fun, dynamic team.

Bonus Points For:

Associate degree in computer in a computer-related or equivalent training required.
Entry Level- 2 years of experience required.
Experience working with a ticket system (we use Halo). Other examples: Zendesk, ZOHO CRM, ServiceNow, etc.
CompTIA A+ certification (preferred but not required).
Previous experience working with credit unions or financial institutions.
Familiarity with ITIL concepts or service management best practices

Why You'll Love Working With Us:

A collaborative and friendly team that supports each other.
Opportunities for growth, training, and certification support.
Flexible hybrid work schedule with a mix of remote and on-site work (on-site days are Wednesday and Thursday only).
Competitive salary, great benefits, and the chance to work with cutting-edge technology.

Work Environment

Location: Tomball, TX

If you’re ready to level up your IT career and make a real impact in the financial tech world, we’d love to hear from you! Apply now and let’s talk!

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Apply Now

Refine Your Search

tier 1 technical support jobs in conroe, tx

Tier 1 Technical Support Specialist

Helpdesk Technician

Regional Sales Manager: Central

NAM IT Infrastructure Administrator

SuccessFactors Analyst

Power Development Analyst I-Sr

Data Quality Engineer

QHSE MANAGER I

Lube Tech

Rental Generator Technician - Level IV

Appliance and Refrigeration Repair Technician

Business Development Sales Rep

AI Program Manager

Senior Structural Engineer - Equipment Engineering

Remote Fleet Operator, RFO Sr - RFO Sr. Lead

Fleet Maintenance Operations Manager - New Caney, TX

Executive Director

Manufacturing Quality Engineer – Customer & Production Quality

VP, Commercial Construction Supply Chain & Subcontractor Partnerships

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