Top 241 Customer care manager Jobs in Conshohocken Pa

Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Blue Bell, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
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Retirement Client Service Manager
Navia Benefit Solutions Inc —Lansdale, PA
- $80,000 - $100,000 a year
- Email
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
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Project Development and Client Onboarding Specialist
Canopy Home & Building Services —Media, PA
- $45,000 - $55,000 a year
- Full-time
- Google Workspace
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Client Experience Manager
Alpha Drive Ai —Pennsylvania
- $70,000 - $80,000 a year
- Weekends as needed
- Dealership
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Relationship Manager/Associate Agency Representative (Wayne, PA)
Apogee Insurance Group —Wayne, PA
- Office
- Bachelor's degree
- 1 year
- Food provided
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Client Success Manager / Account Manager
TeamLogic IT —Langhorne, PA
- $65,000 - $85,000 a year
- Full-time
- Remote
- 7 years
- 6 years
- Marketing
- Disability insurance
- Health insurance
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Client Development Manager
Randstad North America —Wayne, PA
- $48,355 - $74,030 a year
- Full-time
- Hybrid work
- 18 years or older
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
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Client Advisor
CH Carolina Herrera —King of Prussia, PA
- From $21 an hour
- Full-time
- Spanish
- Merchandising
- Children
- Commuter assistance
- Health insurance
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Customer Service - Self Storage Manager
Public Storage —Collegeville, PA
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
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Manager, Business Tax Services - Private Clients
KPMG —Philadelphia, PA
- Full-time
- CPA
- 5 years
- Bachelor's degree
- Disability insurance
- Health insurance
Customer Success Manager
Energage —Exton, PA
- $75,000 a year
- Remote
- Mid-level
- Communication skills
- Tuition reimbursement
- Paid time off
Growth Customer Success Manager
Yoodli AI Roleplays —Philadelphia, PA
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
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Customer Service Manager, Control Center
American Airlines —Philadelphia, PA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Client Support Manager
Onbe —Conshohocken, PA
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Expert Client Advisor, Women's Ready to Wear
Louis Vuitton —King of Prussia, PA
- $25 - $32 an hour
- Mid-level
- Training & development
- Retail sales
- Disability insurance
- Health insurance
Client Manager - PA Small Group
Highmark Inc. —Blue Bell, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Customer Engagement Manager
IntegriChain —Philadelphia, PA
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Client Services Manager
BAYADA Home Health Care —Wynnewood, PA
- Urgently hiring
- Management
- Medical office experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager, SMB
Clerri —Philadelphia, PA
- $75,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health insurance
- 401(k) matching
Quick Apply
Manager of Customer Success
Steer —Philadelphia, PA
- Remote
- System design
- Mentoring
- Senior level
- Health savings account
- Health insurance
Quick Apply
10d

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Customer Success Manager

KERRIDGE COMMERCIAL SYSTEMS CORP -
Blue Bell, PA

Quick Apply

Job Details

Full-time

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Client onboarding
Customer retention strategy
Presentations for conferences or internal meetings
Mid-level
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Continuous improvement
Customer engagement
Data analytics
Collaborative technology platforms
CRM system proficiency
Productivity software
Risk & issue management
Account management
Communication skills

Full Job Description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long‑term value across a defined portfolio of customers.

This role goes beyond relationship management or issue resolution. CSMs at Klipboard proactively guide customers to adopt the right capabilities, change behaviours where needed, and clearly demonstrate value over time.

The CSM acts as the orchestrator of the customer experience, working across Product, Support, Professional Services, and Sales to ensure customers achieve success that is visible, provable, and repeatable.

Key Responsibilities:

Customer Outcomes & Value

Own the overall success of customers in your portfolio
Establish clear success goals aligned to the customer’s business objectives
Translate Klipboard capabilities into practical, outcome‑led use cases
Regularly validate and articulate value achieved (time saved, risk reduced, performance improved)

Proactive Risk & Lifecycle Management

Monitor customer health, sentiment, and product adoption signals
Proactively identify customers at risk and lead recovery plans
Take ownership of escalations and coordinate swift, effective resolution
Ensure smooth transitions from onboarding to business‑as‑usual

Adoption & Engagement

Drive meaningful adoption of core and high‑value product capabilities
Influence customer behaviour to align with best‑practice usage
Encourage self‑sufficiency while remaining a trusted strategic partner
Lead structured service reviews focused on outcomes, not activity

Internal Alignment & Advocacy

Act as the voice of the customer internally, grounded in evidence, not anecdote
Collaborate with Support, Product, and Delivery teams to resolve systemic issues
Feed actionable insights into product roadmap and service improvements
Contribute to the continuous improvement of Customer Success ways of working

Commercial Impact

Support retention, renewal, and expansion through value‑led engagement
Identify advocacy opportunities including references, case studies, and testimonials
Work closely with Sales and Renewals teams to ensure a joined‑up customer journey
Identify and log leads into the Sales team

Any other duties as requested are commensurate with the role.

Skills, Knowledge and Experience:

Experience & Capability

Proven experience in Customer Success, Account Management, or similar role
Experience managing multiple customers and priorities simultaneously
Strong commercial awareness with the ability to link activity to outcomes
Comfortable working with data, health indicators, and customer insight

Communication & Influence

Clear, confident communicator with senior customer stakeholders
Able to lead value‑based conversations and challenge constructively
Strong written and presentation skills
Builds trust quickly with both customers and internal teams

Mindset & Behaviours

Outcome‑focused and proactive
Curious, analytical, and comfortable with ambiguity
Ownership‑driven — sees issues through to resolution
Continuously learning and improving

Tools & Technology

Comfortable using CRM platforms, customer success tooling, and analytics
Confident with Microsoft Office and collaboration tools
Open to using AI‑assisted tooling to reduce manual effort and improve insight

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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Refine Your Search

customer care manager jobs in conshohocken pa

Customer Success Manager

Retirement Client Service Manager

Project Development and Client Onboarding Specialist

Client Experience Manager

Customer Relationship Manager/Associate Agency Representative (Wayne, PA)

Client Success Manager / Account Manager

Client Development Manager

Client Advisor

Customer Service - Self Storage Manager

Manager, Business Tax Services - Private Clients

Customer Success Manager

Growth Customer Success Manager

Customer Service Manager, Control Center

Client Support Manager

Expert Client Advisor, Women's Ready to Wear

Client Manager - PA Small Group

Customer Engagement Manager

Client Services Manager

Customer Success Manager, SMB

Manager of Customer Success

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