Top 2 Senior customer service representative Jobs in Conway, Ar

Sr. Coord, Customer Service
Smurfit Westrock —Conway, AR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
13d
Sr. Technical Services Representative
LATICRETE International, Inc. —Little Rock, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
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8d

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Sr. Coord, Customer Service

Smurfit Westrock -
Conway, AR

Apply Now

Job Details

Full-time
13 days ago

Benefits

Flexible schedule

Qualifications

Customer relationship building
Spreadsheets
Employee relationship building
Conflict management
Desktop applications

Full Job Description

The opportunity:

The Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.

How you will impact Smurfit Westrock:

Work proactively to complete all tasks timely, accurately, and completely.
Initial point of contact for sales team, customers, and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, & graphics
Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility
Manage customer graphics
Assist in ordering materials by providing forecast information (timing & quantity)
Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints
Assist in production planning and/or order prioritization by providing customer requirements
Respond to customer inquiries regarding product availability, and provide inventory information
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company

What you need to succeed:

Bachelor’s degree preferred
Customer service experience / account management preferred
Knowledge of the carton folding industry and products a plus

Occasional travel required
Professional customer satisfaction skills needed to maintain positive external and internal relationships
Excellent oral and written communications skills
Effective listening skills
Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
Excellent organizational skills to include follow-up, accountability, and spreadsheet management
Ability to easily adapt to fluctuations in business cycles and workload
Excellent problem-solving skills
Be comfortable working independently and within a team environment
Ability to work through conflict situations
Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

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senior customer service representative jobs in conway, ar

Sr. Coord, Customer Service

Sr. Technical Services Representative

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