Health Care Customer Service Representative
Alianza —Myrtle Beach, SC
- $17 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
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3d
Patient Services Representative
Georgetown Hospital System —Murrells Inlet, SC
- 8 hour shift
- HIPAA
- High school diploma or GED
- Entry level
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Patient Services Representative I
Georgetown Hospital System —Murrells Inlet, SC
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
Quick Apply
Patient Services Representative II
Georgetown Hospital System —Murrells Inlet, SC
- 8 hour shift
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
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Elliott Realty —North Myrtle Beach, SC
- From $15 an hour
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- Entry level
Call Center Reservations Agent
Sea Mist Oceanfront Resort —Myrtle Beach, SC
- Writing skills
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- High school diploma or GED
Quick Apply
Outbound Call Center Representative (Myrtle Beach Area In-House)
CoastalCom —Myrtle Beach, SC
- From $13 an hour
- 8 hour shift
- Sales
- Customer service
- English
- Paid training
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Coastal Air Plus —Myrtle Beach, SC
- Full-time
- High school diploma or GED
- Senior level
- Paid holidays
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Call Center Representative (CSR) – Bilingual
Health Care Partners of South Carolina —Conway, SC
- $15 - $19 an hour
- Full-time
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- Spanish
- HIPAA
- Health insurance
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Georgetown Hospital System —Myrtle Beach, SC
- 8 hour shift
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Capital Vacations —Myrtle Beach, SC
- From $16 an hour
- Full-time
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Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Conway, SC
- From $16 an hour
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11d
Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission
Extra Space Management, Inc —Myrtle Beach, SC
- From $17 an hour
- Full-time
- Remote
- Spanish
- Pass drug screening
- English
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- Dental insurance
Quick Apply

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Health Care Customer Service Representative

Alianza -
Myrtle Beach, SC

Quick Apply

Job Details

Full-time
$17 an hour
3 days ago

Qualifications

Phone communication
Computer literacy
HIPAA
Health information regulatory compliance
Clinical confidentiality policies

Full Job Description

Health Care Customer Service Representative

Location: Myrtle Beach, SC 29579
Schedule: Monday through Friday, 8:45 AM to 5:00 PM or 10:45 AM to 7:00 PM
Pay: $17.00 per hour
Position Type: Entry Level

Job Summary

We are seeking a professional, compassionate, and detail-oriented Health Care Customer Service Rep to join our healthcare contact center team. As the first point of contact for members, you will play a critical role in delivering exceptional customer service by assisting with appointment scheduling, verifying information, answering questions, and ensuring a positive patient experience.

The ideal candidate is comfortable speaking on the phone throughout the day, navigating multiple computer systems, documenting interactions accurately, and handling sensitive healthcare-related conversations with professionalism and confidentiality. This is an excellent entry-level opportunity for individuals seeking to build a career in customer service, healthcare administration, or patient support.

Key Responsibilities

Respond to member inquiries in a timely, professional, and courteous manner.
Assist patients and members with scheduling healthcare and preventive care appointments.
Verify and update member information while maintaining accuracy and confidentiality.
Provide accurate information regarding healthcare services, appointments, and available programs.
Document all customer interactions, updates, and follow-up actions in the appropriate systems.
Maintain detailed and accurate records while adhering to company policies and procedures.
Assess member needs, provide appropriate solutions, and escalate complex concerns when necessary.
Address questions and concerns with empathy, patience, and professionalism.
Follow established call scripts, workflows, quality standards, and compliance requirements.
Maintain HIPAA compliance and protect confidential patient information at all times.
Navigate multiple systems simultaneously while managing customer interactions efficiently.
Meet or exceed performance metrics, quality standards, and productivity goals.
Collaborate with team members and leadership to continuously improve service delivery and customer satisfaction.
Deliver a positive, supportive, and professional experience during every interaction.

Qualifications

High school diploma or equivalent preferred.
Previous customer service, call center, healthcare support, or patient services experience is a plus.
Entry-level candidates are encouraged to apply.
Strong verbal and written communication skills.
Excellent listening skills and professional phone etiquette.
Strong attention to detail and commitment to accuracy.
Basic computer proficiency and data entry skills.
Ability to multitask across multiple systems and applications.
Ability to follow scripts, procedures, and compliance requirements consistently.
Comfortable speaking on the phone for extended periods.
Ability to handle sensitive healthcare-related conversations professionally.
Reliable, punctual, and dependable.

Requirements

Must be able to work one of the designated Monday–Friday schedules.
Comfortable working in a fast-paced contact center environment.
Ability to maintain confidentiality and comply with HIPAA regulations.
Must communicate professionally with members, patients, and team members.
Ability to sit for extended periods while using a computer and telephone.

Why Join Us?

Entry-level opportunity with growth potential
Consistent Monday–Friday schedule
Supportive team environment
Meaningful work helping patients access healthcare services
Opportunity to develop customer service, healthcare, and administrative skills

#hc255272

Quick Apply

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