Position Summary
Flossy Orthodontics is looking for a friendly, motivated, dependable, and highly coachable individual to join our team as a Front Desk / Treatment Coordinator Trainee.
No previous orthodontic or dental experience is required. We are looking for someone with the right personality, work ethic, communication skills, and willingness to learn.
At Flossy Orthodontics, exceptional patient service is a priority. Team members are expected to communicate professionally and positively with patients and families and provide courteous, helpful service on the phone and in person.
You will learn how to:
- Prepare for new patient consultations
- Welcome new patients and make them feel comfortable
- Gather necessary patient and insurance information
- Understand the doctor's recommended treatment so you can appropriately support the consultation
- Explain the orthodontic process in a clear and patient-friendly manner
- Present treatment fees and available financial arrangements
- Explain insurance benefits and estimated coverage
- Discuss payment and financing options
- Answer common questions about beginning orthodontic treatment
- Help patients and parents feel confident moving forward
- Coordinate treatment-start appointments
- Follow up with patients who have not yet scheduled treatment
- Maintain accurate documentation and follow-up records
- Work closely with the doctor, clinical team, and front-office team to provide a seamless patient experience
The ideal candidate is someone who:
- Is naturally friendly and enjoys talking with people
- Has a positive, energetic personality
- Is comfortable speaking on the phone
- Communicates clearly and professionally
- Enjoys working with children, teenagers, parents, and families
- Is organized and able to manage multiple responsibilities
- Pays attention to details
- Is comfortable learning computer systems and new technology
- Is dependable and punctual
- Takes direction well and welcomes feedback
- Is willing to learn scripts and practice communication skills
- Is comfortable discussing money and financial options once trained
- Works well as part of a team
- Takes initiative instead of waiting to be told every next step
- Wants to grow professionally and take on additional responsibility
- Understands that excellent customer service is part of everyone's job
What We Can Teach
We can teach you:
Orthodontics.
Insurance.
Scheduling.
Our software.
Financial arrangements.
Treatment coordination.
Our systems and scripts.
What we need you to bring is reliability, kindness, professionalism, enthusiasm, attention to detail, a strong work ethic, and a genuine desire to learn.
Our Expectations
At Flossy Orthodontics, we expect team members to become excellent at the fundamentals of their positions and to go beyond the minimum when caring for patients and supporting the team. Our employee standards emphasize becoming "brilliant in the basics," doing ordinary things extraordinarily well, and being an "and then some" person.
Because this is a trainee position, asking questions is encouraged. We do not expect a new team member to know orthodontics on day one. We do expect them to listen, take notes, practice, accept coaching, and steadily improve.
Team members are also expected to recognize the limits of their training and ask the doctor or management for guidance when they are unsure.
Qualifications
- High school diploma or equivalent
- No orthodontic or dental experience required
- Customer service, hospitality, retail, childcare, reception, sales, or administrative experience is helpful but not required
- Comfortable using computers and learning new software
- Strong verbal and written communication skills
- Professional appearance and demeanor
- Reliable transportation and dependable attendance
- Ability to maintain patient confidentiality
- Willingness to learn, practice, and be coached
Why Join Flossy Orthodontics?
This is more than an entry-level front desk position. It is an opportunity to learn a career.
For the right person, we are willing to invest the time and training necessary to teach the business side of orthodontics and develop them into a confident, knowledgeable orthodontic front-office and Treatment Coordinator professional.
No experience? That's okay. Come ready to learn, work hard, take great care of our patients, and grow with Flossy Orthodontics.
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Work Location: In person
