The District Leader in Training’s responsibility is to enhance and develop their skills to successfully lead, plan, organize, and control the activities in preparation for a promotion to District Leader. Although assigned to a specific location and serving primarily as a Store Leader, they will often be called upon to cover District Leader vacations, gaining invaluable experience as they prepare for promotion to District Leader.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities:
Store Financial Performance
- Accountable to achieve financial operating plan to include controllable costs, sales projections, and operating profit for district
- Responsible for operational systems and procedures designed to effect control of the stores costs, shrink and expenses
- Responsible for achieving short and long-term sales goals and action plans to maximize revenue projections
- Hold management accountable to utilizes company systems and procedures designed to control expenses and manage inventory
- Periodically audit pricing, promos, voids and waste at each store. Assists management in identifying trends and is proactive in finding resolution
- Take corrective action to prevent or resolve inventory losses caused by employee or vendor theft and accounting errors
- Maintain budget targets with shrink, labor, supplies, cash and lottery
- Hold store leaders to follow a labor budget specific to each store based on established labor model, sales history and current trends
- Complete daily, weekly and monthly reports as required for position; analyzes the details to identify trends
Marketing, Merchandising and Community Relations
- Work with marketing department to achieve sales objectives, programming and inventory turns at each location
- Train and hold stores accountable to implement product launch plans in coordination with the marketing departments’ planning calendar; ensures the availability of promotional items
- Train and motivate the management team to drive sales plans, programs and promotions to meet stores objectives
- Makes certain store display set up is in accordance with plan-o-grams and merchandising requirements set by the company
- Ensure merchandise is displayed for great brand presentation through strategic merchandising techniques set by the company
- Oversee in-store promotions and customer appreciation events as requested by the company
- Ensure consistent company image throughout all promotional materials and events
- Assist in building community relations throughout region to maintain brand reputation and involvement within local neighborhoods
- Communicate with Director of Operations and Director of Marketing regarding any marketing or promotional activities before implementation
- Conduct competitive analyses through gas and merchandise surveys
Maintain communication with field operations and management
- Speak honesty and act with integrity at all times
- Effectively communicate pertinent information to staff and management teams; encourages open communication and feedback
- Earn the trust of others through open, honest communication and follow through
- Facilitate meeting with store leaders a minimum of one time each month
- Proactively communicate operational openings of each store to Human Resources and assists in the hiring process for store leadership and employees as needed
- Complete store roster each week to confirm there are no ghost employees and pass codes are secure
- Work with Director of Human Resources to ensure that employees disciplinary action is fair and equitable, consistently administered, and all necessary progressive discipline documentation is completed prior to termination
- Complete status/payroll change form for all compensation changes and management transfers to Human Resources within the same week of the effective date
Coaching, development, performance and morale of management teams and staff
- Make certain employee applications, interview guides, reference check forms and all other personnel information are kept in a secured location at each store
- Lead by example in following established recruiting, interviewing and hiring procedures and holds direct reports responsible to do the same
- Ensure established company new hire orientation and training programs are completed and utilized to standard
- Coach management on how to determine appropriate staffing levels within the store to ensure great customer service while managing labor costs
- Supervise the performance and development of store leaders and other leadership positions by periodically providing feedback to improve performance levels; administers corrective action documentation as needed
- Conduct management performance evaluations and ensures employee reviews are conducted timely as required by company standards
- Act as company representative at all times and is perceived as being a positive moral force, as judged by peers and subordinates
- Focus on the retention of quality employees and management by providing opportunities for growth and development; makes employee development a priority
- Provide personal recognition of employees and store leadership to reward their contributions toward goals and company objectives
- Provide a leadership climate which promotes fair and consistent application of company policies and procedures
- Make recommendations which are “given particular weight” for hiring and firing other employees within the respective store
- Provide “added value” to the store through building relationships, supervising, coaching, and mentoring of staff
Customer Service
- Lead by example by acknowledging and greeting all customers as they enter the store
- Interact with guests and employees in a respectful, courteous manner, creating a friendly atmosphere
- Coach store leadership and employees on how to properly handle customer complaints and provide exceptional levels of service
- Hold employees accountable to adhere to federal, state and local laws regarding alcohol and tobacco sales
- Respond to customer complaints within 24 hours and completes investigation into incidents with a sense of urgency
Facilitate store walks each week to verify compliance with company procedures, store cleanliness and customer service levels; insists on high standards
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Management and Leadership responsibilities
- Support the team with a hands on management style and leads with a sense of urgency and purpose
- Complete a minimum of one pm drive by at each location a minimum of once per month
- Complete checklist each day while visiting the stores to monitor key controllable areas and submits to DO for review
- Collect and forwards competitive activity to management
- Complete responsibilities within established deadlines and maintains commitments
- Customarily exercises discretion and independent judgment to ensure sound operations
- Perform “concurrent duties” of non-exempt tasks during appropriate times.
- Hold employees responsible to complete shift checklists, store walk’s cleaning projects and ensures the completion of tasks
- Direct employees to maintain clear aisles and walkways in compliance with ADA Title III requirements
- Adhere to company safety and security practices at all times
- Audit stores to assure proper ringing, reporting and accounting of all sales, including merchandise, gasoline, lottery, coupons, and gift cards
- Hold management and employees accountable to practice sanitary and safe food handling procedures at all times
Compliance to company standards, systems, procedures, and policies
- Accountable to act with integrity, adhere to company expectations of performance and behavior; abide by work rules and demonstrate high standards of moral and ethical conduct at all times
- Abide by company policies and procedures as established in the Employee Handbook and Training Materials
- Make certain company safety, robbery prevention and security procedures are communicated and practiced by all employees while performing their work duties
- Ensure employees have an excellent personal appearance by following uniform guidelines and personal hygiene standards by being in a clean uniform prior to the start of each shift
- Must be reliable and punctual in reporting to work as scheduled; Enforces company time and attendance policy
- May not sign contracts on behalf of the company
- Review disciplinary documentation with Human Resources prior to any employee separation
- Maintain confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing Management or Human Resources
- Responsible to ensure the completion of all required documentation in compliance with payroll, state and federal labor laws, and company personnel policies
- May only make expenditures from vendors for authorized items in Pricebook for normal store operations. Unauthorized vendors, unauthorized products, and quantities exceeding normal business volumes must be approved by the Director of Operations; trains employees and store leadership to do the same
Appearance and maintenance of store and fuel station equipment
- Partner with maintenance department to ensure preventative maintenance program is in place at each store
- Immediately report all safety issues, incidents, and maintenance needs to the Director of Operations
- Uphold cleanliness standards through store evaluations and holds management teams accountable for deficiencies
Knowledge, Skills, and Abilities:
- Able to provide excellence in service; perform basic mathematical calculations, read and write, understand and follow general instructions
- Must be detail-oriented and accurate
- Must have good interpersonal and problem-solving skills
- Ability to multi-task effectively in a busy environment
- Responsible, dependable, and adaptable to change
- District Leaders in Training must be able to work varied hours, days, and shifts as needed by the employer due to business circumstances.
EDUCATION AND REQUIREMENTS
Required:
- Associates or Bachelor’s degree or equivalent experience
- Must maintain a current, valid, unrestricted driver’s license with an insurable driving record
- Current ServSafe Certification
- Successful completion of age restricted alcohol and tobacco sales training
- Successful completion of UST Training
- District Leaders in Training must be able to work varied hours, days, and shifts as needed by the employer due to business circumstances.
Preferred:
- Minimum of 5+ years multi-unit retail experience, convenience store experience preferred; or a minimum of 5+ years of store management experience within Parker’s
PHYSICAL REQUIREMENTS
- Shift Length – Varies – 8 to 10 hour shifts
- Flooring and Lighting – Cement and fluorescent lighting
- Environment – Subject to wet floors, temperature extremes, and loud noise
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Parker’s is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
