Job Title: Director of Operations
Location: Charleston, Myrtle Beach, or Columbia (depending on candidate location)
Reports to: Leadership Team and Owner
Job Summary
The Director of Operations (DO) for our multi-concept restaurant group plays a pivotal role in overseeing multi-unit restaurant locations, driving operational excellence, and achieving financial goals. As a strategic leader, the RDO is responsible for developing and implementing systems to ensure each location within their region meets or exceeds standards in quality, guest satisfaction, employee engagement, and financial performance. This role requires a deep understanding of the hospitality industry, excellent people management skills, and a proven track record of success in multi-unit operations.
Key Responsibilities
- Strategic Leadership and Planning
- Develop and execute regional operational strategies in alignment with the company's overall business goals.
- Identify growth opportunities, new market expansions, and ways to optimize existing locations within the assigned region.
- Create annual budgets and forecasts for all locations, in collaboration with the finance team.
- Operational Excellence
- Ensure high standards of food quality, guest service, cleanliness, and brand consistency across all locations.
- Conduct regular audits and assessments to monitor each restaurant’s compliance with company policies and procedures.
- Partner with restaurant managers to resolve any operational challenges and implement improvements.
- Financial Performance
- Oversee and manage the region’s P&L to meet or exceed revenue, expense, and profit targets.
- Drive cost control initiatives by managing inventory, labor, and other variable expenses.
- Analyze financial reports and metrics to identify trends and areas of improvement, providing actionable insights to restaurant management teams.
- People Management and Development
- Recruit, hire, train, and mentor General Managers and key restaurant leaders within the region.
- Foster a positive, results-driven culture that emphasizes collaboration, accountability, and employee satisfaction.
- Develop and implement programs to retain top talent and build leadership pipelines within the region.
- Conduct regular performance evaluations, setting clear objectives and expectations.
- Brand Management and Guest Experience
- Uphold brand standards and promote brand loyalty through exceptional guest experiences.
- Actively monitor guest feedback across all locations, addressing concerns and ensuring a consistent guest experience.
- Collaborate with the marketing team to create and implement promotions that align with brand objectives and regional needs.
- Cross-functional Collaboration
- Work closely with HR, finance, marketing, and culinary teams to support all operational initiatives and ensure alignment with broader company goals.
- Provide insights and feedback to product development teams to continuously enhance offerings based on guest and market feedback.
- Compliance and Safety
- Ensure all locations within the region comply with local, state, and federal health and safety regulations.
- Conduct regular safety audits and ensure each location follows best practices for health and food safety.
- Handle crisis management, including overseeing resolution processes for any incidents or emergencies within the region.
Expectations and Qualifications
Educational Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field. MBA or advanced degree preferred.
Experience
- 4+ years of experience in restaurant management, with at least 2+ years in a multi-unit or regional management role.
- Demonstrated success managing financial performance, including budgets, cost controls, and P&L management.
- Experience managing a diverse portfolio of restaurant concepts preferred.
Skills and Abilities
- Proven leadership skills with a talent for motivating and developing teams.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to travel frequently within the assigned region.
- Strong understanding of restaurant operations, including service, kitchen, and inventory management.
Performance Metrics
The DO’s performance will be measured on the following metrics:
- Financial Performance: Achieving or exceeding budgeted revenue and profit targets.
- Guest Satisfaction: Meeting and improving guest satisfaction scores across locations.
- Operational Compliance: Successfully completing operational audits and ensuring consistent policy compliance.
- Employee Retention and Satisfaction: Achieving retention goals and maintaining positive employee engagement scores.
- Growth and Expansion: Effectively managing the rollout of new locations or concepts, if applicable.
This position offers a competitive salary, performance-based bonuses, and benefits, including [health, dental, retirement options, etc.]. The DO will be a key player in driving our brand’s success and growth and will have the opportunity to make a meaningful impact within a fast-paced and dynamic work environment.
