Top 447 Client services manager Jobs in Conway Ar

Client Relationship Manager
Smiley Technologies —Little Rock, AR
- Full-time
- 5 years
- Mid-level
- Office
7d
Manager, Customer Experience
Smiley Technologies —Little Rock, AR
- Office
- Analysis skills
- Continuous improvement
Case Management Coordinator
CorVel Corporation —Little Rock, AR
- $16.74 - $26.92 an hour
- Full-time
- Remote
- Customer service
- Computer literacy
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
- $32,700 - $46,700 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Laboratory Consultant and Client Services Specialist
Arkansas Pathology Associates, P.A. —Little Rock, AR
- From $1 an hour
- Full-time
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
13d
Project Accountant
W. G. Yates & Sons Construction Company —Conway, AR
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Licensed Masters Social Work, Licensed Clinical Social Worker, or Licensed Professional Counselor
Inspiration Day Treatment —Little Rock, AR
- Full-time
- Background check
- Master of Social Work
- Licensed Clinical Social Worker
- Paid holidays
- Health insurance
Quick Apply
Intake Registered Nurse: Manager (Evenings)
The BridgeWay —North Little Rock, AR
- $28 - $45 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
3d
Mental Health Therapist (Arkansas)
SonderMind —Arkansas
- $70 - $88 an hour
- Choose your own hours
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Flexible schedule
Quick Apply
Senior Project Manager
NABHOLZ —Little Rock, AR
- $120,000 - $140,000 a year
- Full-time
- Background check
- Construction site
- 11+ years
- Relocation assistance
- Health insurance
Quick Apply
Account Manager / Outside Sales Representative - Conway/Little Rock, AR area
Spectrum Paint Company Inc —Conway, AR
- $50,000 - $65,000 a year
- Spanish
- Clean driving record
- Pass drug screening
Quick Apply
Telecommunications Market Manager
RLC-Networks —Little Rock, AR
- $800 - $1,000 a week
- Full-time
- Mid-level
- Office
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
19h
Account Manager - HVAC Service
Star Service —Little Rock, AR
- Mid-level
- Business development
- Travel
Quick Apply
Maintenance Technician
Asset Living —Little Rock, AR
- $16 - $18 an hour
- Overtime
- Ability to climb stairs
- High school diploma or GED
- Driving
- Paid holidays
- Disability insurance
Hair Stylist/Barber
Sport Clips —Conway, AR
- $25 - $31 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Hair Stylist/Barber
Sport Clips —Little Rock, AR
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Hair Stylist/Barber
Sport Clips —North Little Rock, AR
- $21 - $29 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Direct Support Manager
EASTERSEALS ARKANSAS —Little Rock, AR
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Mid-level
14h
Field Clerical
Utility Lines Construction Services, LLC —Conway, AR
- Full-time
- Hybrid work
- Microsoft Word
- 18 years or older
- Microsoft Excel
Quick Apply
6d
Client Success Manager
First Orion —North Little Rock, AR
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Paid holidays
- Dental insurance
9d

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Client Relationship Manager

Smiley Technologies -
Little Rock, AR

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Managing customer accounts
Customer communication
Financial services customer support
Customer relationship building
Operations coordination
Presentations for conferences or internal meetings
Managing clients in a customer support role
Documentation tools
Bank experience
Meeting facilitation
Customer support
Account management
Cross-functional team management

Full Job Description

Description:

At Smiley Technologies, how we work matters as much as what we build. We’re a community-bank technology company grounded in clear ownership, thoughtful decisions, and a strong sense of responsibility to our customers and one another.

We’re known for a people-first culture where employees are trusted to think, contribute, and own meaningful work. You won’t be a number here. You’ll be part of a team that values transparency, respect, and accountability — and that isn’t afraid to work through hard problems together. Expectations are high, but support is real.

Smiley is a place where work is purposeful, collaboration matters, and growth is intentional and sustainable. We value direct, respectful feedback and encourage people to build strong careers while maintaining full lives outside of work.

We work hard, take pride in what we do, and genuinely enjoy the people we work with. If you’re looking for a role where your judgment matters and your contribution is valued, Smiley may be the right fit.

Summary

The Client Relationship Manager serves as the primary relationship owner and customer advocate for an assigned portfolio of Smiley bank customers.

The Client Relationship Manager builds trusted relationships with bank leadership and operational teams while maintaining visibility into customer support activity, project progress, product adoption, customer health, and overall satisfaction. Working closely with Product Support, Product Design, Processing Operations, and Implementation teams, this individual helps coordinate customer communication, navigate escalations, identify risks, and drive successful customer outcomes.

This role is expected to be highly engaged in customer activity, including ticket trends, open issues, service concerns, enhancement requests, implementation efforts, and strategic initiatives. Success is measured through customer health, retention, customer satisfaction, relationship strength, adoption, and overall customer success.

Responsibilities

Relationship Ownership

Serve as the primary relationship manager for an assigned portfolio of bank customers.
Develop trusted relationships with bank executive leaders and operational contacts.
Maintain a thorough understanding of each customer's strategic objectives, operational priorities, and business challenges.
Conduct regular customer meetings, onsite visits, and executive relationship discussions.
Act as a trusted advisor by aligning customer goals with Smiley capabilities and resources.
Ensure consistent communication, responsiveness, accountability, and follow-through.

Customer Success & Customer Health Management

Monitor customer health, sentiment, adoption, engagement, open issues, and renewal readiness.
Review ticket trends, service activity, escalations, and recurring customer concerns.
Identify potential risks before they impact customer satisfaction or retention.
Help customers maximize the value of Smiley products, services, and strategic initiatives.
Coordinate proactive outreach to customers based on account activity and health indicators.
Partner with Product Design, Product Support, Development, Operations, and Implementation teams to improve customer outcomes.
Maintain customer health summaries and account-level risk assessments.

Ticket Oversight & Issue Coordination

Maintain awareness of customer support tickets, enhancement requests, service issues, and implementation activity.
Serve as a bridge between customers and internal teams during complex customer situations.
Facilitate issue resolution by coordinating the appropriate resources across departments.
Help identify recurring issues and partner with support, product, and operations teams on resolution strategies.

Escalation Management

Own customer escalations for assigned accounts.
Assess customer impact, urgency, risk, and communication needs.
Coordinate cross-functional response efforts while maintaining customer confidence.
Escalate critical concerns appropriately with leadership.
Ensure action plans, commitments, and customer communications remain visible through resolution.
Present recommendations and solutions rather than simply communicating problems.

Strategic Customer Engagement

Lead strategic relationship reviews.
Coordinate customer visit schedules and executive meetings.
Develop agendas, presentations, follow-up plans, and action tracking.
Gather support, operational, project, and customer health data for customer discussions.
Support customer appreciation events, user groups, and relationship-building activities.
Identify opportunities for product enhancements, service improvements, communication improvements, and operational efficiencies.

Reporting and Analysis

Maintains clear account documentation, decision tracking, customer communication notes, risks, commitments, and follow-up items.
Generates regular reports and presents both internally and to bank customers.
Uses data analysis to guide discussions and make informed recommendations.

Requirements:

Required Education and Experience

Bachelor’s degree in Business, Banking, Finance, Communications, Information Technology, or related field preferred; equivalent experience considered.
5+ years of experience in Customer service, relationship management, account management, banking operations, product support, financial technology, customer service leadership.
Experience managing customer relationships and navigating customer escalations.
Experience coordinating across internal teams to resolve customer issues, support adoption, or improve customer outcomes preferred.

Required Knowledge, Skills, and Abilities

Strong relationship-building skills with customers and internal teams.
Strong organizational and project coordination skills.
Excellent written and verbal communication skills.
Strong presentation and meeting facilitation abilities.
Ability to analyze customer situations and recommend practical solutions.
Curiosity and willingness to learn Smiley’s products, customer needs, banking operations, and internal processes.
Proficiency with Microsoft 365.
Ability to travel 25–40% for onsite visits.

Preferred Qualifications

Community banking experience.
Experience with core processing systems, digital banking platforms, payments, lending, or deposit operations.
Experience reviewing support metrics, ticket trends, customer health indicators, and satisfaction data.
Familiarity with JIRA, Salesforce, SharePoint, or similar tools.
Experience conduction executive-level customer conversations and business reviews.

Our core values of Collaboration, Optimism, Respect, Empathy, Integrity, and Service (CORE IS) are at the heart of our organization's vision and strategy and our employees are expected to support our values in what they say and do. This applies to all interactions, internally and externally.

Apply Now

Refine Your Search

client services manager jobs in conway ar

Client Relationship Manager

Manager, Customer Experience

Case Management Coordinator

Lead Call Center Representative - Arkansas

Laboratory Consultant and Client Services Specialist

Project Accountant

Licensed Masters Social Work, Licensed Clinical Social Worker, or Licensed Professional Counselor

Intake Registered Nurse: Manager (Evenings)

Mental Health Therapist (Arkansas)

Senior Project Manager

Account Manager / Outside Sales Representative - Conway/Little Rock, AR area

Telecommunications Market Manager

Account Manager - HVAC Service

Maintenance Technician

Hair Stylist/Barber

Hair Stylist/Barber

Hair Stylist/Barber

Direct Support Manager

Field Clerical

Client Success Manager

I want to receive the latest job alert for client services manager in conway ar

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