Top 17 Help desk Jobs in Conway Ar

IT Support Tech
Westrock Coffee —Conway, AR
- On call
- Mid-level
- Travel
- Experience equivalent to degree accepted
computer technician
Central Baptist College —Conway, AR
- Email
- Mid-level
- Office
- Windows
Helpdesk & IT Infrastructure Technician
McFarland Eye Care —Little Rock, AR
- $17 - $20 an hour
- Full-time
- HIPAA
- Mid-level
- Windows
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3d
USER SUPPORT ANALYST
State of Arkansas —Little Rock, AR
- $54,924 - $89,613 a year
- Mid-level
- Office
- Windows
3d
Analyst, Information Technology Support
Bank OZK —Little Rock, AR
- Extended hours
- Computer literacy
- Writing skills
- Windows
- Dental insurance
- Paid time off
Network Analyst
RITTER COMMUNICATIONS HOLDINGS, LLC —Little Rock, AR
- Computer science
- Computer Science
- Engineering
- Paid training
- Disability insurance
Quick Apply
Desktop Support
ATC —North Little Rock, AR
- Contract
- Background check
- Computer science
- Computer Science
Technical Support Specialist - Automotive Equipment
Snap-on Inc —Conway, AR
- Full-time
- Mid-level
- 3 years
- Organizational skills
Senior Customer Support - Conway, AR (Onsite)
Gainwell Technologies —Conway, AR
- $28,500 - $40,700 a year
- Full-time
- Mid-level
- Office
- In-person
- Travel reimbursement
- Profit sharing
4d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Conway, AR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
System Support
ATC —North Little Rock, AR
- Contract
- Background check
- Computer science
- Computer Science
Sr. Technical Support Specialist - HD Automotive Equipment
Snap-on Inc —Conway, AR
- $28 - $33 an hour
- Extended hours
- 5 years
- Databases
- Travel
MSP Level 3 Technician
TeamLogic IT, Little Rock, AR —Little Rock, AR
- $65,000 - $90,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply

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computer technician
Central Baptist College —Conway, AR
Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to see and read…
IT Support Tech
Westrock Coffee —Conway, AR
Answer phone calls from users requiring assistance. Troubleshoot data transmissions from technicians in the field. Some travel time will be expected.

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
Quick Apply
4d

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help desk jobs near conway ar

IT Support Tech

Westrock Coffee -
Conway, AR

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Job Details

Qualifications

Cloud identity and access management (IAM)
Smartphone (troubleshooting support)
Phone communication
iOS
NetSuite
Operating system updates
Android
Patch management
Computer management
Azure AD
Desktop applications
Mobile device management
Productivity software
Video conferences (communication methods)
Desktop administration
Client interaction via phone calls

Full Job Description

This position provides technical support for desktop computers, smartphones, applications, and related technology. Windows patching and updates of end-user workstations and servers fall under the responsibilities of this individual. This position is also responsible for providing Help Desk support for end-users both in Concord, Little Rock and in the field. Support includes specification, installation, testing, and maintenance of computer systems and peripherals within established standards and guidelines. Help Desk support involves being on-call 7x24 approximately 1 week out of 3. (The exact schedule will be determined once the individual is established in the position). Some travel time will be expected. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end-users. The position's responsibilities require independent analysis, professional communication, good time management, and problem-solving. Responsibilities also include keeping up with technology in order to recommend and implement solutions that drive efficiencies across the company. Work will often be performed with little supervision and requires individual initiative and judgment.

Job Functions:

Troubleshoot/repair hardware and software within a networked environment
Setup and Configure Windows computers and peripherals
Build images for desktops, laptops, and tablets
Answer phone calls from users requiring assistance
Managing tasks through the Service Desk Plus ticketing system
Create the computer images and manage the imaging process
Setup and configure smart phones
Troubleshoot data transmissions from technicians in the field
Malware and virus remediation on end user workstations
Administer user accounts in Microsoft Active Directory and Azure AD
Maintain a database of IT assets
Determine long term strategies for the end using computing environment
Assist the Systems Administrators with security planning and implementation
Configure and troubleshoot all computer hardware and software issues
Resolve issues in person, by phone, or using remote assistance applications
Install/analyze software applications

Perform preventative maintenance such as operating system and virus patches on servers and end-user workstations
Other duties as assigned

Requirements:

Qualifications include:

Thorough knowledge of Microsoft Windows Operating Systems and Microsoft Office
Knowledge of Windows Server Operating Systems
Windows Patch Management Process knowledge using Manage Engine
Desktop Central
Working knowledge of Active Directory
Manage Engine AD Audit
UPS World Ship knowledge
Excellent telephone demeanor
Experience with the Android operating system
Experience with iPhones and iPads
Experience working with a wireless carrier
Ability to prioritize tasks and perform duties efficiently
Exceptional troubleshooting skills required
Exceptional communication skills, both written and verbal
Two-year Associate Degree in Information Systems or equivalent
Past experience working in a corporate networked environment

Ability to lift 40 pounds
Zscaler
WebEx and Teams knowledge a plus
Experience with NetSuite
A+ Certification a plus
ITIL certification a plus

Equal Opportunity Employer / Vets / Disabled

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Refine Your Search

help desk jobs in conway ar

IT Support Tech

computer technician

Helpdesk & IT Infrastructure Technician

USER SUPPORT ANALYST

Analyst, Information Technology Support

Network Analyst

Desktop Support

Technical Support Specialist - Automotive Equipment

Senior Customer Support - Conway, AR (Onsite)

Seasonal, Operations Technical Specialist (Part Time)

System Support

Sr. Technical Support Specialist - HD Automotive Equipment

MSP Level 3 Technician

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