Top 6 remote help desk Jobs in conway ar

IT Support Tech
Westrock Coffee —Conway, AR
- On call
- Mid-level
- Travel
- Experience equivalent to degree accepted
4d
Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
- $32,700 - $46,700 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Coordinator, Property & Technology
Girl Scouts - Diamonds of Arkansas Oklahoma And Te —Little Rock, AR
- $21.49 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
Monitor live and recorded calls to assess performance and provide timely, constructive feedback. Duties will include, but are not limited to, research and…
$32,700 - $46,700 a year
Contact Center Supervisor
Summit Utilities Inc —Little Rock, AR
Handle escalated customer calls professionally and effectively to achieve timely resolution. The Contact Center Supervisor provides front-line, first-level…
Quick Apply
2d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Part Time Onsite IT Support
Miles IT —Columbus, OH
This position is intended to provide a flexible option for occasional supplemental income, not a consistent and guaranteed monthly income. Pay: $30.00 per hour.
$30 an hour

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remote help desk jobs near conway ar

IT Support Tech

Westrock Coffee -
Conway, AR

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Job Details

4 days ago

Qualifications

Cloud identity and access management (IAM)
Smartphone (troubleshooting support)
Phone communication
iOS
NetSuite
Operating system updates
Android
Patch management
Computer management
Azure AD
Desktop applications
Mobile device management
Productivity software
Video conferences (communication methods)
Desktop administration
Client interaction via phone calls

Full Job Description

This position provides technical support for desktop computers, smartphones, applications, and related technology. Windows patching and updates of end-user workstations and servers fall under the responsibilities of this individual. This position is also responsible for providing Help Desk support for end-users both in Concord, Little Rock and in the field. Support includes specification, installation, testing, and maintenance of computer systems and peripherals within established standards and guidelines. Help Desk support involves being on-call 7x24 approximately 1 week out of 3. (The exact schedule will be determined once the individual is established in the position). Some travel time will be expected. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end-users. The position's responsibilities require independent analysis, professional communication, good time management, and problem-solving. Responsibilities also include keeping up with technology in order to recommend and implement solutions that drive efficiencies across the company. Work will often be performed with little supervision and requires individual initiative and judgment.

Job Functions:

Troubleshoot/repair hardware and software within a networked environment
Setup and Configure Windows computers and peripherals
Build images for desktops, laptops, and tablets
Answer phone calls from users requiring assistance
Managing tasks through the Service Desk Plus ticketing system
Create the computer images and manage the imaging process
Setup and configure smart phones
Troubleshoot data transmissions from technicians in the field
Malware and virus remediation on end user workstations
Administer user accounts in Microsoft Active Directory and Azure AD
Maintain a database of IT assets
Determine long term strategies for the end using computing environment
Assist the Systems Administrators with security planning and implementation
Configure and troubleshoot all computer hardware and software issues
Resolve issues in person, by phone, or using remote assistance applications
Install/analyze software applications

Perform preventative maintenance such as operating system and virus patches on servers and end-user workstations
Other duties as assigned

Requirements:

Qualifications include:

Thorough knowledge of Microsoft Windows Operating Systems and Microsoft Office
Knowledge of Windows Server Operating Systems
Windows Patch Management Process knowledge using Manage Engine
Desktop Central
Working knowledge of Active Directory
Manage Engine AD Audit
UPS World Ship knowledge
Excellent telephone demeanor
Experience with the Android operating system
Experience with iPhones and iPads
Experience working with a wireless carrier
Ability to prioritize tasks and perform duties efficiently
Exceptional troubleshooting skills required
Exceptional communication skills, both written and verbal
Two-year Associate Degree in Information Systems or equivalent
Past experience working in a corporate networked environment

Ability to lift 40 pounds
Zscaler
WebEx and Teams knowledge a plus
Experience with NetSuite
A+ Certification a plus
ITIL certification a plus

Equal Opportunity Employer / Vets / Disabled

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remote help desk jobs in conway ar

IT Support Tech

Lead Call Center Representative - Arkansas

Coordinator, Property & Technology

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