IT Technical Support - Tier 1
Pratt Industries —Conyers, GA
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Specialist
Nadia Care —Atlanta, GA
- $60,000 - $70,000 a year
- Multiple hires
- Remote
- Google Workspace
- Surgery
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
5d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Stone Mountain, GA
- $25.48 - $41.68 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
IT Generalist
Fetch Staffing Solutions —Conyers, GA
- $23 - $25 an hour
- Contract
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Helpdesk Analyst
Apollo Technology Solutions LLC —Conyers, GA
- Contract
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
9d
Technical Support Technician I
Clayton County Public Schools —Jonesboro, GA
- School experience
- Office
- Windows
2d
Technology Support Tech III - IT Customer Service and Support
Gwinnett County Public Schools —Gwinnett County, GA
- $49,435 - $79,283 a year
- Full-time
- 5 years
- Windows
- Ability to climb stairs
Technical Customer Service Representative
Expedite Software Services —Conyers, GA
- $19 - $20 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Computer skills
Quick Apply
12d
IT Help Desk Analyst
Vision Square Inc —Conyers, GA
- Contract
- Mid-level
- Windows
- 3 years
Quick Apply
9d
IT Support Administrator
Marcura —Atlanta, GA
- $54,900 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
IT Technician
Academy Of Scholars —Decatur, GA
- Full-time
- Background check
- Classroom
- Experience working with children
Quick Apply
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
Desktop Support Engineer (Dispatch /Part-Time) – Conyers, Georgia
Axiom Technologies —Conyers, GA
- Part-time
- Mid-level
- Communication skills
5d
Imaging IT Support Spec
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- Hospital
- Mid-level
- Associate's degree
2d
Technology Support Tech III - Grades K-5
Gwinnett County Public Schools —Gwinnett County, GA
- $49,435 - $79,283 a year
- Full-time
- 5 years
- Windows
- Ability to climb stairs
9d
Customer Support Specialist
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays

I want to receive the latest job alert for it technician in conyers, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it technician jobs near conyers, ga

IT Technical Support - Tier 1

Pratt Industries -
Conyers, GA

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching

Qualifications

Bachelor's degree

Full Job Description

In this role, he/she will maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order system. He/she will be responsible for the administration and internal support of the Company's PCs, laptops, mobile devices, printers, servers, and related IT equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.

Responsibilities:

Provide work order system support and resolve problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received through the IT work order system.
Monitor the Service Desk for tickets assigned to the queue and process them first in and first out based on priority.
Modify configurations, utilities, software default settings, etc., for the local workstation.
Utilize and maintain the work order system tracking software.
Document internal procedures.
Assist with onboarding of new users.
Ensure each workstation assigned has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Install, test, and configure new workstations, peripheral equipment, and software following internal procedures.
Maintained inventory of all equipment, software, and licenses using the internal inventory system.
If an issue cannot be resolved in 5 minutes or less, report it to the work order system for escalation.
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Assign users and computers to proper groups in Active Directory.
Perform timely workstation hardware and software upgrades as required
Provide technical assistance and support for incoming work orders and computer systems, software, and hardware issues.
Respond to work orders electronically, in person, or over the phone.
Draft training manuals and procedures.
Coach computer users on basic Windows setup.
Maintain daily performance of computer systems.
Respond to email messages for customers/users seeking guidance.
Inquire to determine the nature of issues.
Walk the customer/user through the problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers/users to ensure the issues have been resolved.
Gain feedback from customers/users about computer usage.
Run reports to determine recurrent malfunctions.

Requirements:

Bachelor's Degree in Information Systems, Business, Communications, or a related field
Two years of relevant technical experience

Requirements:

Pratt Industries is America's 5th largest paper and packaging company with more than 10,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

Quick Apply

Refine Your Search

it technician jobs in conyers, ga

IT Technical Support - Tier 1

Level 1 Help Desk Analyst

IT Support Specialist

Jr. Service Desk Analyst, Technician

Helpdesk Technician

IT Support Engineer I, Ops Tech Solutions (OTS)

IT Generalist

Level 1 Help Desk Analyst

Helpdesk Analyst

Technical Support Technician I

Technology Support Tech III - IT Customer Service and Support

Technical Customer Service Representative

IT Help Desk Analyst

IT Support Administrator

IT Technician

Help Desk Technician (Part Time)

Desktop Support Engineer (Dispatch /Part-Time) – Conyers, Georgia

Imaging IT Support Spec

Technology Support Tech III - Grades K-5

Customer Support Specialist

I want to receive the latest job alert for it technician in conyers, ga

Related Searches

Explore jobs in more locations

Responsibilities:

Requirements:

Job Seeker Tools

Employer Tools

Browse

Stay Connected