Top 7 Service advisor Jobs in Cookeville Tn

Service Advisor
Thompson Truck Group —Cookeville, TN
- $19 - $23 an hour
- Full-time
- Dealership
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Automotive Service Advisor - Cumberland CDJR
MAP Automotive Group —Cookeville, TN
- Full-time
- Clean driving record
- Sales
- Dealership
- Paid training
- Health insurance
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9d
Sales Associate or Sales Manager
Tire Discounters —Cookeville, TN
- $35,000 - $55,000 a year
- Mid-level
- Driver's License
- US work authorization
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23h
Sales and Service Technician
Firestone Complete Auto Care —Cookeville, TN
- $14.40 - $21.51 an hour
- Full-time
- Hybrid work
- Inventory management
- High school diploma or GED
- Driver's License
- Paid holidays
- Dental insurance

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Cumberland Auto Center - Part-time Driver
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O'Reilly Automotive Stores —Cookeville, TN
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Service Advisor

Thompson Truck Group -
Cookeville, TN

Quick Apply

Job Details

Full-time
$19 - $23 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
High school diploma or GED
Experience working in the automotive repair industry
Commercial vehicle

Full Job Description

We are adding to our team in Cookeville, TN! If you’re looking for more than just a job—you’ve found it. At Thompson Truck Group, we’re a powerhouse in the commercial truck dealership industry with community roots and a workplace culture that truly feels like family. Our people are the heart of our success, and we’re committed to helping every team member grow, thrive, and make an impact.

Here, you’ll be supported by the Thompson Advantage—the tools, training, and opportunities you need to reach your full potential. Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we deliver legendary customer experiences while fostering a positive, collaborative, and energizing place to work.

If you want a career where you’re valued, encouraged, and empowered to succeed, this is where it begins. With opportunities in Chattanooga, Knoxville, Cookeville, and Bristol, VA, we have a place for you!

The Cookeville team is currently seeking a Service Advisor to join our team. You will be the first point of contact for all our are Service business.

Essential Duties and Responsibilities:

Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
Greets customers in a timely, friendly manner, and obtain all specific vehicle / customer information required for proper repairs, contacting customer, and invoicing.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Obtains customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors warranty guidelines, approval process, and policies during the write up and repair process.
Establishes customers’ method of payment, Purchase Order requirements, and estimate requirements if needed at time of write up.
Investigates process of vehicle repairs and contact customer with status changes / promise time if required.
Ensures vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
Explains complete work and charges to the customer.
Handles customer complaints.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Keeps up to date on all warranty policies and product changes to maintain effectiveness in this role.
Has the ability to utilize ISIS at the time of write up.
Maintains a professional appearance.
Keeps work area clean.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED) and 3 years’ experience in Medium/Heavy Duty truck industry.

Required Certificates, Licenses and/or Registrations:

Valid Driver’s License – Commercial License preferred

Work Environment:

Work environment includes working outside in all weather conditions, working in a service shop, working in a parts warehouse, and an office environment
Shop environment: exposure to potentially hazardous chemicals, noise, dust, grease, smoke, fumes, and gases. Frequently around moving mechanical parts including medium and heavy duty diesel and gas engines.

Physical Demands:

Medium strength is frequently required and heavy strength is occasionally required which includes:
Constant standing
Walking, climbing ladders, and balancing
Lifting and carrying up to 50lbs; Pushing and pulling up to 100lbs
Lifting self onto raised surfaces, including into vehicles
Stooping, kneeling, crawling, and crouching
Reaching and grasping; Working with arms above shoulder level

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service advisor jobs in cookeville tn

Service Advisor

Automotive Service Advisor - Cumberland CDJR

Sales Associate or Sales Manager

Sales and Service Technician

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