Top 70 Services occupations Jobs in Coon Rapids, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Evaluation Workload Specialist - Health Program Representative
State of Minnesota - Health Department —Saint Paul, MN
- $26.12 - $37.91 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- Travel
- Paid parental leave
- Paid holidays
3d
Claims Specialist
US Social Security Administration —Brooklyn Center, MN
- $44,410 - $87,482 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Health insurance
12d
Food Service Worker
US Veterans Health Administration —Minneapolis, MN
- $24.70 - $28.79 an hour
- Online Application
- Background check
- Computer literacy
- Pass drug screening
6d
SOFTWARE DEVELOPERS
Synergy Software Solutions —Eden Prairie, MN
- 5 years
- Mid-level
- Office
IT Project Lead
MiniMed —Brooklyn Park, MN
- $100,000 - $110,000 a year
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Health savings account
- Employee stock purchase plan
Regional Account Coordinator (Minneapolis, MN area)
Statim Logistics, LLC —Mendota Heights, MN
- $55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Community Outreach Assistant
Catalyst Chiropractic and Rehab —Minneapolis, MN
- $16 - $20 an hour
- Full-time
- Background check
- English
- High school diploma or GED
- Paid training
- 401(k)
Quick Apply
23h
Housekeeping Aid - Environmental Services Technician
US Veterans Health Administration —Minneapolis, MN
- $20.99 - $24.48 an hour
- Part-time
- Background check
- Inventory management
- Pass drug screening
14d
Health Technician - Orthotic Fitter
US Veterans Health Administration —Minneapolis, MN
- $49,505 - $71,517 a year
- Online Application
- Background check
- Psychiatry
- Pass drug screening
Operations Management Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
Bindery Supervisor
Arandell —Osseo, MN
- $75,000 - $85,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Press Supervisor
Arandell —Osseo, MN
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Paid holidays
- Dental insurance
Quick Apply
AI for Project Management Program Lead
University of Minnesota —Minneapolis, MN
- Part-time
- Background check
- High school
- Master's degree
Medical Supply Technician (Sterile Processing)
US Veterans Health Administration —Minneapolis, MN
- $42,061 - $76,550 a year
- Weekends as needed
- Background check
- Anatomy knowledge
- Surgery
- Paid parental leave
- Paid holidays
7d
Employment Specialist
Oak Tree Support Services —Woodbury, MN
- Weekends as needed
- Background check
- High school diploma or GED
- Analysis skills
- Mileage reimbursement
- Paid parental leave
Quick Apply
Technical Career Teachers - CTE - 22124
Anoka-Hennepin Schools —Anoka, MN
- Up to $39.04 an hour
- Part-time
- RN License
- High school
- Marketing
Quick Apply
Teaching Specialist - Continuous Recruitment
University of Minnesota —Minneapolis, MN
- Part-time
- Microsoft Word
- Background check
- Bachelor of Science
Human Resources Specialist
US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys —Minneapolis, MN
- $55,012 - $105,845 a year
- Part-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- On-the-job training
14d
Accounting Program Lead
University of Minnesota —Minneapolis, MN
- $2,520 - $2,713 a month
- Part-time
- Background check
- High school
- Master's degree
- Continuing education credits
14d

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Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

services occupations jobs in coon rapids, mn

Service Desk Analyst 1

Evaluation Workload Specialist - Health Program Representative

Claims Specialist

Food Service Worker

SOFTWARE DEVELOPERS

IT Project Lead

Regional Account Coordinator (Minneapolis, MN area)

Community Outreach Assistant

Housekeeping Aid - Environmental Services Technician

Health Technician - Orthotic Fitter

Operations Management Program Lead

Bindery Supervisor

Press Supervisor

AI for Project Management Program Lead

Medical Supply Technician (Sterile Processing)

Employment Specialist

Technical Career Teachers - CTE - 22124

Teaching Specialist - Continuous Recruitment

Human Resources Specialist

Accounting Program Lead

I want to receive the latest job alert for services occupations in coon rapids, mn

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