Top 23 Senior customer service representative Jobs in Coon Rapids

Service Representative/ Senior Service Representative
Washington County, MN —Washington County, MN
- $21.53 - $29.26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Disability insurance
9d
Customer Operations Sr Representative
Securian Financial Group —Saint Paul, MN
- $18.80 - $32.69 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Research
- Mid-level
- Paid holidays
- Disability insurance
8d
Senior Customer Success Manager
Protolabs —Maple Plain, MN
- $114,000 - $156,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health savings account
- Employee stock purchase plan
Quick Apply
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Minnetonka, MN
- $23 - $26 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Service Representative/ Senior Service Representative
Washington County (MN) —Stillwater, MN
- $21.53 - $29.26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
9d
Senior Customer Service Representative
K&G Men's Company LLC —Brooklyn Center, MN
- $14.54 - $18.90 an hour
- Urgently hiring
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Tuition reimbursement
- Employee discount
Member Service Agent
Blue Cross and Blue Shield of Minnesota —Eagan, MN
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Consumer Care Supervisor, Ostomy Care
Coloplast —Minneapolis, MN
- $67,668 - $101,502 a year
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Dental insurance
Practice Operations Coordinator
AMERICAN SENIOR BENEFITS LLC —Minneapolis, MN
- $40,000 - $100,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Finance
Consumer Care Supervisor, Continence Care
Coloplast —Minneapolis, MN
- $67,668 - $101,502 a year
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Dental insurance
Senior Customer Success Manager
Internet Brands —Minneapolis, MN
- From $75,000 a year
- Full-time
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- AD&D insurance
Quick Apply
Financial Services - Senior Client Service Representative
Fortune Financial —Hopkins, MN
- $60,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
Senior Manager, Claims Workforce Management, Meritain TPA
CVS Health —Plymouth, MN
- $67,900 - $199,144 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Customer Success Manager, Corporate Legal
Thomson Reuters —Eagan, MN
- $123,200 - $228,800 a year
- Full-time
- Computer science
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health savings account
9d
Supervisor, Technical Customer Care
HHAeXchange —Minneapolis, MN
- $75,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Travel
- Paid holidays
- Health insurance
Quick Apply
Managing Director, Managed Services Delivery & Experience (Finance, HR & Business Operations)
Baker Tilly Advisory Group, LP —Minneapolis, MN
- $182,150 - $345,350 a year
- Full-time
- 11+ years
- Senior level
- Leadership
Quick Apply
4d
Sr Manager, Strategic Technical Operations
Peak Technologies —Eagan, MN
- $100,000 - $120,000 a year
- Full-time
- Remote
- English
- 8 years
- Bachelor's degree
Quick Apply
13d
Senior Manager-Frontline Support Engineering
CVS Health —Saint Paul, MN
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Sr. Director, Client Services
Kobie Marketing —Minneapolis, MN
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Senior Service and Operations Manager
Natalie Lyon-Farmers Insurance Agency —Minneapolis, MN
- $70,000 - $90,000 a year
- Full-time
- Office
- Supervising experience
- Conflict management
- Paid holidays
- Paid time off
Quick Apply

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Service Representative/ Senior Service Representative

Washington County, MN -
Washington County, MN

Apply Now

Job Details

Full-time
$21.53 - $29.26 an hour
9 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

High school diploma or GED
Cultural competency

Full Job Description

JOB SPECIFICS

The Service Representative provide customer service to residents, taxpayers and customers of Washington County by acting as an agent for the State of Minnesota by processing Driver's License, Passports, motor vehicle transactions, Department of Natural Resources, and other transactions as necessary. Responsible for performing a variety of technical duties including balancing daily receipts, compiling records, correspondence and maintaining various records. Interpreting County, state and federal rules, regulations, statutes and policies for customers. Successfully manage difficult or emotional customer situations in a fast-paced, front facing public work environment.

DESIRABLE EXPERIENCE:

Experience processing Passport, Driver's License, motor vehicle, and/or Department of Natural Resources transactions
Experience providing effective, courteous, high-volume customer service to the general public, in-person and over the phone
Knowledge of Microsoft Office (Outlook, Word, Excel) and point-of-sale systems
Paid experience interpreting County, State and Federal rules, regulations, statutes and policies for customers

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: Schedule consisting of 40 hours per week with varied shift times between the following hours: Monday, Wednesday, Thursday, and Friday 8:00AM to 5:30PM; Tuesday, 9:00AM to 6:30PM. Work schedules may vary based on department business needs.

ANTICIPATED HIRING RATE: Service Representative - $21.53 - $22.35 Hourly (Position may be filled at Senior Service Representative level depending on qualifications and experience of the applicant.)

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
E- Verify Participation
Right to work Poster

JOB SUMMARY

The Service Representative assists the public in obtaining licenses, vehicle titles, and legal documents such as passports or marriage licenses.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: The Service Representative requires a high school diploma, or equivalent.

Within a year of being appointed to the position, State certification as a License Title Agent or Federal certification as a Passport Acceptance Agent must be obtained and must be renewed as required by passing a written exam. Other certifications or licenses from federal and state agencies may be required to perform the functions of the job.

Due to the job requirement, this position requires evidence of US citizenship upon employment.

PREFERRED QUALIFICATIONS: Prior work experience involving customer service is preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies outline essential business and professional, supervisory and leadership and work traits necessary to perform this job.

Promote a diverse, culturally competent, and respectful workplace;
Technical and professional knowledge:
Demonstrates knowledge of statutes and laws related to legal documents and services provided at the Service Counter;
Demonstrates knowledge of documents accepted for documents such as passports, marriage licenses and homestead status;

Work requires the ability to convey detailed or important spoken instructions to individuals.

DUTIES & RESPONSIBILITIES

Please note that Service Representatives may perform some or all of the following tasks depending on their location and areas of expertise.

Provide customer service:

Respond to customer inquiries for various legal document related processes and services;
Communicate accurate information to the public regarding laws, statutes, policies and procedures: interpret County, State and Federal rules, regulations, statutes. And policies for customers;
Process transactions, collect fees and process overpayments;
Review documents for accuracy and completeness;
Resolve discrepancies or escalate to Senior Representative or Supervisor;
Answer or direct calls;
Research, analyze and verify records, reports, applications and other documents;
Provide copy and fax services to the public;
Conduct searches or communicate with representatives other divisions or government agencies.

Perform administrative duties:

Manage and deliver interoffice mail;
Complete data entry;
Close and balance receipts daily;
Compile or prepare a variety of reports;
Prepare other correspondence, forms, memos, and reports as needed; and
Enter and maintain various records.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is performed, primarily standing, within license centers and public service desks and includes frequent position changes in response to customer needs. Lifting requirement of 15-20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating or computer work. Equipment used may include but is not limited to computer, typewriter, calculator, telephone, copy and fax machine, cash register and equipment unique to the Property Records & Taxpayer Services department. Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged. Must have own means of transportation for business purposes. Individuals operating a motor vehicle for county business must possess a valid driver's license. Additional physical/mental requirements that may occur, may not be listed above, but are inherent performing the position's essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

Apply Now

Refine Your Search

senior customer service representative jobs in coon rapids

Service Representative/ Senior Service Representative

Customer Operations Sr Representative

Senior Customer Success Manager

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Service Representative/ Senior Service Representative

Senior Customer Service Representative

Member Service Agent

Consumer Care Supervisor, Ostomy Care

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Consumer Care Supervisor, Continence Care

Senior Customer Success Manager

Financial Services - Senior Client Service Representative

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