Reports to: Front Office Manager
Job Summary
Responsible for assisting and supporting the Front Office Manager in overseeing all front office operations, including Front Desk, Concierge, Bell Staff, Valet, Shuttle Services, Night Audit, and related areas. This role ensures exceptional guest service, efficient daily operations, and team development while maintaining hotel luxury standards. The Assistant Front Office Manager acts as a leader on duty, directly supervising staff, resolving guest concerns, and achieving departmental financial and service goals.
Essential Job Functions:
- Lead and support daily front office operations, ensuring a seamless guest experience from arrival to departure
- Supervise and motivate front desk, bell, valet, night audit, and concierge teams
- Act as Manager on Duty, handling escalated guest concerns with professionalism and care
- Create memorable guest experiences through personalized service and attention to detail
- Train, coach, and develop team members to meet luxury service standards
- Assist with documentation of disciplinary actions and performance management processes.
- Assist with the interview process for applications in related areas.
- Partner with other departments to ensure operational excellence
- Assist with scheduling, payroll, and labor management
- Support revenue-driving initiatives such as room upselling
- Monitor guest feedback and implement improvements to enhance satisfaction
- Maintain professional appearance as outlined in the company dress code.
- Step in to perform line-level duties in all areas as needed
- Other duties and tasks as assigned.
Experience:
- 3–5 years of front office experience in a hotel or resort environment (luxury preferred)
- Prior leadership or supervisory experience
- Strong problem-solving skills with the ability to handle guest concerns confidently
- A hands-on leader who leads by example and inspires their team
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Experience with Agilysys Versa PMS system is a plus
- Flexible availability, including weekends, nights, and holidays
- Have a basic understanding of budgeting, labor management, pricing, and revenue strategies.
Physical Requirements:
These physical requirements for this position may be accomplished with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist, stoop, kneel, or crouch. The employee is frequently required to reach with hands and arms. Employees will frequently use their hands to handle objects and tools, and operate service equipment and computers. The employee will also frequently ascend and descend stairs. Vision abilities required by this job include close vision and color vision.
Work Conditions:
The position will require you to work morning, evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in a moderate to loud environment, dependent on the specific work site and/or equipment operation. This position requires flexibility to work varied shifts, including overnights, weekends, and holidays. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Pay: $62,500.00 - $67,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have experience in a leadership role in a hotel setting? If yes, please explain.
Work Location: In person
