Education and Experience-
Education:
- High School diploma, or equivalent.
Experience:
- (1) Year of experience in a hospital or healthcare facility preferred
- Excellent customer service and verbal communication skills
- Strong organizational skills
- Proficiency with Microsoft Office software (Outlook, Word, Excel)
- Discretion and ability to maintain confidentiality
- Good problem-solving skills, ability to follow directions and take instruction
- Flexibility, and ability to multi-task and meet deadlines
- 6 month’s previous experience in Patient Financial Services
Duties and Responsibilities-
Essential Duties:
- Performs a wide range of clerical functions including department reception, filing, mail receipt and distribution, department reporting, copying functions, etc.
- Ensures that department equipment (including fax and copy machines) are operational and serviced as necessary.
- Maintains adequate department supplies/other inventory as appropriate.
- Supports department with various secretarial functions including basic to mid-level correspondence. May be responsible for meeting agenda/minutes and distribution.
- Operates switchboard to connect, hold, transfer and disconnect telephone calls
- Determine nature of inquiries and provide general information
- Carry out other clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, bill filing or photocopying) during quieter periods on the switchboard
- Gathers, sorts and distributes all incoming mail in a timely and accurate manner to all departments – when necessary, researching mail recipient through hospital data base, to ensure that mail is delivered accurately
- Sorts and prepares PFS EOB/remittance mail to deliver to PFS Cash Team
- Sorts and batches PFS Correspondence to be scanned, researching patient accounts when needed.
- Posts and prepares all outgoing mail daily, including bulk mailings
- Update mailing/postage equipment with postage funds
- Maintains and orders supplies for mail/postage as required
- Respond to collection agency correspondences and agency assignment paperwork
- May review returned mail to skip trace
- Process bankruptcy and probate accounts
- Evaluate patient eligibility for financial assistance and process applications
- Maintain basic understanding and knowledge of health insurance plans, policies and procedures
- May maintain various appointment calendars including those for department meeting rooms.
- Schedules meetings as requested.
- Other duties as assigned.
Mission:
- The Patient Financial Services Clerk will be expected to uphold the mission statement and values of Coquille Valley Hospital. He/she is expected and encouraged to continue to learn by experiencing procedures by observation, or interacting with other staff and seminars as available.
Coquille Valley Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coquille Valley Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Coquille Valley Hospital expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coquille Valley Hospital’s employees to perform their job duties may result in discipline up to and including discharge.
