Top 673 Computer operations support Jobs in Coppell, Tx

Junior Call Center Systems Administrator
DaBella —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
4d
Servicing Operations Support Analyst
Stellantis Financial Services US —Dallas, TX
- Overtime
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Opportunities for advancement
Quick Apply
IT Support Specialist
West Star Aviation —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Application Support Specialist
Jackson Walker —Dallas, TX
- Overtime
- Hybrid work
- Computer science
- Mid-level
- 3 years
Quick Apply
IT Analyst - Sys Ops II
GEODIS Logistics LLC —Coppell, TX
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Dental insurance
Quick Apply
Application Support Analyst II
Jack Henry —Allen, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
3d
Operational Support Analyst
ClinDCast LLC —Plano, TX
- Full-time
- 5 years
- Senior level
- Communication skills
Quick Apply
IT Support Engineer I, Ops Tech Solutions
Amazon.com Services LLC —Dallas, TX
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
11d
0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
Shared Services Field Operations Coordinator
2020 Companies, Inc. —Dallas, TX
- $17 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid holidays
- Employee assistance program
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Project Manager – Asset Inventory
Apptricity Corporation —Irving, TX
- $115,000 - $130,000 a year
- Full-time
- Computer Science
- Inventory management
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Senior Technology Risk Analyst
Newrez —Coppell, TX
- Overtime
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Quick Apply
5d
Principal Engineer, IT Software
American Airlines —Fort Worth, TX
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
10d
Senior Network / Security Engineer (Fortinet / Cisco)
Vaco by Highspring —Irving, TX
- $140,000 - $150,000 a year
- Continuous improvement
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
IFS ERP Analyst
Central Point Partners —Grand Prairie, TX
- $70,000 - $80,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
Consultant
Yardi Systems, Inc. —Irving, TX
- $89,600 - $100,800 a year
- Full-time
- Hybrid work
- Computer Science
- Finance
- Continuous improvement
- Profit sharing
IT - Applications Administrator
EECU —Fort Worth, TX
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
Quick Apply
Security Operations Vice President - Vulnerability Management
JPMorganChase —Plano, TX
- $133,000 - $225,000 a year
- Full-time
- 5 years
- Research
- SQL
- Health insurance
- Tuition reimbursement
12d
[HYBRID] Director of Data Management - PWNA (CRM & nonprofit exp req)
#twiceasnice Recruiting —Dallas, TX
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
2d
Software Engineer, Senior
Freddie Mac —Dallas, TX
- $116,000 - $174,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years

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computer operations support jobs near coppell, tx

Junior Call Center Systems Administrator

DaBella -
Irving, TX

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Job Details

Full-time
$70,000 - $80,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Non-technical user support
Computer science
Data compliance
Bachelor's degree in information technology
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Associate's degree in computer science
Technical documentation
Enterprise software
IT system monitoring
Regulatory compliance
System performance optimization
Training material drafting
Technology security practices
System maintenance
Salesforce Cloud
Analysis skills
IVR
Bachelor's degree
Associate's degree in information technology
Internal employee customer service
Cloud service support
Data access controls implementation
Scripting
Technical customer support solution
Organizational skills
Voice over internet protocol (VoIP) configuration
Telephone systems

Full Job Description

Location: Austin, TX or Dallas, TX

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

computer operations support jobs in coppell, tx

Junior Call Center Systems Administrator

Servicing Operations Support Analyst

IT Support Specialist

Application Support Specialist

IT Analyst - Sys Ops II

Application Support Analyst II

Operational Support Analyst

IT Support Engineer I, Ops Tech Solutions

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Shared Services Field Operations Coordinator

Project Manager – Asset Inventory

Senior Technology Risk Analyst

Principal Engineer, IT Software

Senior Network / Security Engineer (Fortinet / Cisco)

IFS ERP Analyst

Consultant

IT - Applications Administrator

Security Operations Vice President - Vulnerability Management

[HYBRID] Director of Data Management - PWNA (CRM & nonprofit exp req)

Software Engineer, Senior

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