Top 858 Operations lead Jobs in Coppell, Tx

Call Center Client Migration Team Lead (in-office)
Mphasis Limited —Fort Worth, TX
- Up to $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
Warehouse Operations Lead
Maverick Tech —Carrollton, TX
- $34.26 - $50.24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
Warehouse Sr Leader
PepsiCo —Plano, TX
- $80,200 - $134,250 a year
- Engineering
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Site Lead, Data Center Operations
Oracle —Irving, TX
- Full-time
- Team management
- Mentoring
- Senior level
Supply Chain Operations Lead
Sam's Club —Fort Worth, TX
- $26.20 - $29.70 an hour
- Weekends as needed
- High school
- Mid-level
- Warehouse experience
- Paid jury duty
- Disability insurance
8d
Site Lead - Dallas
Odeko —Dallas, TX
- $75 an hour
- Spanish
- High school
- 5 years
- Health insurance
Quick Apply
Shipping Lead
Smurfit Westrock —North Richland Hills, TX
- $30.06 an hour
- Overtime
- English
- Mid-level
- Forklift
Materials Lead
Carrier —Fort Worth, TX
- $143,000 - $286,000 a year
- Full-time
- ERP systems
- 8 years
- Bachelor's degree
- Wellness program
- Paid jury duty
7d
VSM Leader
Carrier —Fort Worth, TX
- $174,500 - $348,500 a year
- Full-time
- 7 years
- Inventory management
- Supervising experience
- Wellness program
- Paid jury duty
7d
Returns Lead
Priority Tire —Coppell, TX
- $21 - $23 an hour
- Full-time
- Mid-level
- Warehouse
- Recruiting
Quick Apply
Service Center Warehouse Manager - Site Leader
Graybar Electric Company, Inc. —Irving, TX
- From $85,000 a year
- Full-time
- 5 years
- Forklift
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
12d
Territory Operations Leader
FAMILY ENTERTAINMENT GROUP LLC —Dallas, TX
- $90,000 - $105,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick Apply
Visual Lead - Shops at Clearfork
ALO —Fort Worth, TX
- Weekends as needed
- Merchandising
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Irving, TX
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Visual Lead - Galleria Dallas
ALO —Dallas, TX
- Weekends as needed
- Merchandising
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Operations Lead, Command Center
Aurora —Coppell, TX
- $87,000 - $124,000 a year
- Weekends as needed
- Hybrid work
- Office
- Organizational skills
- Fair chance
Quick Apply
Bottling Line Lead
BuzzBallz —Carrollton, TX
- Overtime
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
4d
Customer Experience Team Lead
Robinhood —Westlake, TX
- $34 - $40 an hour
- 8 hour shift
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Lead Dispatch Specialist
Precision Garage Doors —Southlake, TX
- $24 - $27 an hour
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
12d
Team Leader of Client Service
CSC (Corporation Service Company) —Lewisville, TX
- Full-time
- Mid-level
- Office
- Microsoft Office
- Work from home

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operations lead jobs near coppell, tx

Call Center Client Migration Team Lead (in-office)

Mphasis Limited -
Fort Worth, TX

Quick Apply

Job Details

Full-time
Up to $75,000 a year

Qualifications

Customer communication
Program development
Process improvement
High school diploma or GED
Team development
Supervising experience
Call center management

Full Job Description

Who are we looking for?

A supervisor who manages a team of White Glove Voice Specialists/ Jr. Banker, who is responsible for managing day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, Monitor and assess client calls, emails and other activities.

Process/Functional Skills:

· Team Leadership: Lead, motivate, and supervise a team of specialists to ensure high-quality customer service, productivity, and adherence to company policies and procedures.

· Client Interfacing: Liaising with clients, providing status updates and addressing questions related to the work. Handle escalation from customers and provide effective resolutions

· Performance Management: Monitor and evaluate the performance of specialists, providing regular feedback, coaching, and support to improve performance and achieve KPIs.

· Call Monitoring: Review and assess call interactions to ensure that specialists maintain a high level of professionalism, customer service, and compliance with company standards.

· Scheduling: Create and manage specialist schedules to ensure proper coverage during peak hours and adherence to break schedules.

· Training and Development: Identify training needs and assist in the development of training programs to improve the skills and knowledge of specialists. Conduct onboarding for new recruits.

· Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.

· Data Analysis: Collect and analyze project data, including work volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.

· Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.

· Documentation and Reporting: Maintain accurate records, reports, and documentation of center activities, including performance metrics and specialist evaluations.

· Compliance: Ensure compliance with industry regulations, company policies, and data security standards. Stay up to date with relevant laws and regulations.

Behavioral Skills:

· Communication: Excellent written and verbal communication

· Leadership: ability to coordinate, motivate and provide guidance to the teams.

· Risk Management: The ability to analyze, prioritize, and minimize the risk, program, or project may cause.

· Analytical problem solving: The ability to identify and address potential issues, keep up with technology, and improve software quality.

· Time management: The ability to prioritize tasks and meet delivery deadlines.

· Presentation: should possess excellent presentation skills. Should be able to provide status updates on PPT.

Qualification:

· High school diploma or equivalent.

· At least 3-5 years of working in Migration related programs, customer service, a supervisory role, and in a contact center is required.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Job Type: Full-time

Pay: Up to $75,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

operations lead jobs in coppell, tx

Call Center Client Migration Team Lead (in-office)

Warehouse Operations Lead

Warehouse Sr Leader

Site Lead, Data Center Operations

Supply Chain Operations Lead

Site Lead - Dallas

Shipping Lead

Materials Lead

VSM Leader

Returns Lead

Service Center Warehouse Manager - Site Leader

Territory Operations Leader

Visual Lead - Shops at Clearfork

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Visual Lead - Galleria Dallas

Operations Lead, Command Center

Bottling Line Lead

Customer Experience Team Lead

Lead Dispatch Specialist

Team Leader of Client Service

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