Top 4672 Receiving supervisor Jobs in Coppell, Tx

Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Warehouse Manager - Operations & Systems Optimization
Kings III Emergency Communications —Coppell, TX
- $95,000 - $105,000 a year
- Full-time
- Oracle
- 5 years
- Analysis skills
- Wellness program
- Health savings account
Airport Service Operations Manager- DFW Airport
Bradford Airport Logistics —Dallas, TX
- $80,000 - $85,000 a year
- Overnight shift
- Microsoft Word
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Operations Manager
Action Behavior Centers —Murphy, TX
- $75,000 - $85,000 a year
- Full-time
- 6 years
- Master's degree
- Clinic
- Paid holidays
- Loan repayment program
Quick Apply
Regional Operations Manager (Hybrid - Flower Mound, TX)
Home Franchise Concepts —Flower Mound, TX
- Hybrid work
- Marketing
- 5 years
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
4d
Warehouse Supervisor
Scan Global Logistics —Irving, TX
- $34 - $36 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
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14d
Receiving Supervisor
Thompson Pipe Group —Grand Prairie, TX
- $75,000 - $90,000 a year
- Full-time
- ERP systems
- Mid-level
- Ability to climb stairs
- Profit sharing
- Paid training
Supervisor, Pharmacy Technicians
Option Care Health —Irving, TX
- $33.75 - $56.24 an hour
- Full-time
- High school diploma or GED
- Math
- Recruiting
- Health savings account
- Health insurance
Manager, Inventory Management
Cardinal Health —Roanoke, TX
- $87,700 - $125,300 a year
- Mid-level
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Logistics Supervisor
BAE Systems Inc. —Dallas, TX
- $75,254 - $127,930 a year
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
Repair Operations Supervisor
Assurant —Irving, TX
- $56.20 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Supervisor, IT
The Specialty Alliance —Southlake, TX
- $65 - $80 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
7d
Accounts Payable Supervisor
Hollister Whitney, a Vantage Elevation Company —Irving, TX
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Supervisor, Pharmacy Technicians
Option Care Enterprises, Inc. —Irving, TX
- $33.75 - $56.24 an hour
- Full-time
- High school diploma or GED
- Math
- Recruiting
- Health savings account
- Health insurance
Quick Apply
1d
Operations Supervisor -Coppell, TX.
Maersk —Coppell, TX
- $65,000 - $70,000 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Distribution Supervisor
McKesson —Fort Worth, TX
- $60,200 - $100,400 a year
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Wellness program
- Employee stock purchase plan
Sr. Supervisor, Requisition Services (Hybrid)
RTX Corporate —Richardson, TX
- $86,800 - $165,200 a year
- Full-time
- Hybrid work
- Management
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
11h
Health & Community Navigator Supervisor
McKesson —Irving, TX
- $73,300 - $122,100 a year
- Hybrid work
- 6 years
- Computer literacy
- Mid-level
2d
Operations Supervisor - Distribution
DHL —Irving, TX
- $62,500 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
CUSTOMER SUPPORT SUPERVISOR
Tarrant County, TX —Tarrant County, TX
- $85,720.44 - $94,292.38 a year
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs

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receiving supervisor jobs near coppell, tx

Help Desk Supervisor

M3 Networks
Southlake, TX

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Managing technical support teams
Service agreement management
Teamwork
Managing teams in a customer support role
Team leadership
Incident Escalation
Performance management
Team development
Supervising experience
Customer support ticket management
Management reporting
Process management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Help Desk Supervisor

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership
- You're a technician First
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Actively work tickets across all levels including complex and escalated issues.
- Serve as the primary escalation point for service desk incidents and client concerns.
- Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support
- Manage escalated tickets with urgency, professionalism, and clear communication.
- Communicate directly with VIP and executive level clients to address concerns and set expectations.
- Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality
- Create, implement, monitor, and report on Service Level Agreements.
- Ensure ongoing SLA compliance across response times, resolution times, and service quality.
- Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
- Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement
- Lead the implementation, optimization, and auditing of the ticketing system.
- Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
- Identify inefficiencies and implement practical improvements that support scalability and consistency.
- Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration
- Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
- Coach, develop, and hold service desk staff accountable to performance and communication standards.
- Support onboarding and ongoing skill development for service desk team members.
- Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work
- Participate in internal projects related to service delivery, tools, and process improvements.
- Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
- Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support
- Partner with service delivery leadership to support and execute quarterly business goals.
- Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
- Track and report progress toward quarterly goals while identifying risks early.
- Balance service quality with efficiency to support profitability and scalability.
- Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications
- Minimum of 5 years experience working in a Managed Services Provider environment.
- Minimum of 5 years experience in a management or supervisory role.
- Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
- Proven experience handling escalations and complex technical issues.
- Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
- Experience creating, managing, and reporting on Service Level Agreements.
- Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like
- Service Level Agreements are consistently met or exceeded without technician burnout.
- Escalations decrease over time due to improved process, coaching, and clarity.
- The service desk operates predictably and supports quarterly business objectives.
- Leadership has clear visibility into service performance, risks, and capacity.

Final NoteThis role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Work Location: Hybrid remote in Southlake, TX 76092

Quick Apply

Refine Your Search

receiving supervisor jobs in coppell, tx

Help Desk Supervisor

Warehouse Manager - Operations & Systems Optimization

Airport Service Operations Manager- DFW Airport

Operations Manager

Regional Operations Manager (Hybrid - Flower Mound, TX)

Warehouse Supervisor

Receiving Supervisor

Supervisor, Pharmacy Technicians

Manager, Inventory Management

Logistics Supervisor

Repair Operations Supervisor

Supervisor, IT

Accounts Payable Supervisor

Supervisor, Pharmacy Technicians

Operations Supervisor -Coppell, TX.

Distribution Supervisor

Sr. Supervisor, Requisition Services (Hybrid)

Health & Community Navigator Supervisor

Operations Supervisor - Distribution

CUSTOMER SUPPORT SUPERVISOR

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