Top 1611 Support analyst Jobs in Coppell, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Help Desk Analyst
Harris & Harris, Ltd. —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Commuter assistance
- Paid holidays
Quick Apply
Supply Chain Inventory Analyst
Novolex —Justin, TX
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Bus Systems Analyst Conslt
PNC Financial Services Group —Farmers Branch, TX
- $60,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Wellness program
- Health savings account
9d
Business Systems Analyst Consultant
PNC Financial Services Group —Dallas, TX
- $75,000 - $137,500 a year
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
4d
Application Analyst II – Remote (Healthcare IT)
TEEMA —Irving, TX
- $60 - $87 an hour
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Communication skills
Quick Apply
11d
TECHNOLOGY SERVICES ANALYST
North Richland Hills City Hall —North Richland Hills, TX
- $56,090 - $67,818 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
11d
Loan Documentation and Processing Intermediate Associate Analyst
Citi —Irving, TX
- $61,870 - $86,330 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
6d
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Scheduling Capacity Analyst
Children's Health —Dallas, TX
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
Junior Cyber Analyst (Early Careers Program)
Darktrace —Dallas, TX
- $65,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Commuter assistance
- Paid parental leave
11d
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Crime Analyst & Victim Liaison
City of Southlake —Southlake, TX
- $51,671 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
12d
Analyst, Accounts Receivable (Hybrid)
Raytheon Technologies Corporate Headquarters —Richardson, TX
- $57,200 - $108,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
10d
Systems Support Analyst
Marriott International, Inc —Irving, TX
- Full-time
- Mid-level
- Hotel
- Trade school
Mortgage Operations Analyst (Entry-Level)
The Loan Store, Inc. —Plano, TX
- $23 - $25 an hour
- Full-time
- Office
- Analysis skills
- Organizational skills
Quick Apply
3d
Systems Analyst
Advancial Federal Credit Union —Irving, TX
- $76,000 - $96,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Research
- Mid-level
- 401(k)
- Life insurance
Quick Apply
Sr. Product Support Analyst
McKesson —Irving, TX
- $28 - $30 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Wellness program
- Employee stock purchase plan
Compliance Analyst
F & I Sentinel —Dallas, TX
- $75,000 - $80,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Disability insurance
- Work from home
Background Check Investigations Analyst
Control Risks —Plano, TX
- $70,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- AD&D insurance
- Health insurance
Quick Apply

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support analyst jobs near coppell, tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

support analyst jobs in coppell, tx

Service Desk Analyst

Help Desk Analyst

Supply Chain Inventory Analyst

Bus Systems Analyst Conslt

Business Systems Analyst Consultant

Application Analyst II – Remote (Healthcare IT)

TECHNOLOGY SERVICES ANALYST

Loan Documentation and Processing Intermediate Associate Analyst

Entry Level - After Hours Analyst

Scheduling Capacity Analyst

Junior Cyber Analyst (Early Careers Program)

Help Desk Analyst

Crime Analyst & Victim Liaison

Analyst, Accounts Receivable (Hybrid)

Systems Support Analyst

Mortgage Operations Analyst (Entry-Level)

Systems Analyst

Sr. Product Support Analyst

Compliance Analyst

Background Check Investigations Analyst

I want to receive the latest job alert for support analyst in coppell, tx

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