Top 102 Bilingual call center representative Jobs in Coppell Tx

Patient Access Representative
The Center for Cancer and Blood Disorders —Dallas, TX
- Full-time
- Bilingual
- HIPAA
- Administrative experience
- Free parking
- Health insurance
Quick Apply
Customer Advocate 1, Contact Center Support
PDS Health —Irving, TX
- $18.60 - $24.40 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Dental insurance
- 401(k)
5d
Customer Service Representative
Liquid Environmental Solutions —Irving, TX
- $21 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
6d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Keller, TX
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
11d
Contact Center Agent - Full Time - Remote/Onsite Plano, TX
Human Coalition —Plano, TX
- Full-time
- Hybrid work
- Spanish
- Sales
- Computer literacy
Quick Apply
12d
Inbound Telesales Representative - Dallas/Fort Worth
Henry Schein, Inc. —Grapevine, TX
- $38,993 - $53,616 a year
- Full-time
- Hybrid work
- Spanish
- Bachelor's degree
- Organizational skills
- Paid parental leave
- Health insurance
Remote Customer Service Representative
Essilor and Subsidiaries —Dallas, TX
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Health insurance
- Paid time off
Customer Service Specialist, I
Carrington Mortgage Holdings —Plano, TX
- $22 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Computer skills
- Health insurance
- Tuition reimbursement
5d
Customer Care Advisor
NCD —Dallas, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
Bilingual Customer Service Representative (English and Spanish)
JL TILE INC. —Dallas, TX
- $20 - $26 an hour
- Full-time
- Analysis skills
- Organizational skills
- In-person
Quick Apply
10d
Customer Care Advocate
HARRIS & HARRIS LTD —Coppell, TX
- $15 - $16 an hour
- Full-time
- Spanish
- Sales
- Typing
- Travel reimbursement
- Commuter assistance
Quick Apply
Customer Support Specialist
Kings III Emergency Communications —Coppell, TX
- $20 - $21 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Customer Service Representative
Elitek Vehicle Services —Plano, TX
- $18 - $23 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Sales
4d
Contact Center Representative
Systems Integration, Inc. —Dallas, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Call Center Representative
Cook Children's Health Care System —Fort Worth, TX
- Overtime
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Patient Accounts - Customer Service Representative
Methodist Health System —Dallas, TX
- Full-time
- Spanish
- Basic math
- High school diploma or GED
Bilingual Mtg Customer Service Agent
BOK Financial —Irving, TX
- On call
- High school
- High school diploma or GED
- 2 years
4d
Bilingual Customer Service Specialist
Two Harbors Investment Corp. —Coppell, TX
- Full-time
- Spanish
- Ability to walk for extended periods
- English
Clinical Call Center Representative - Dallas, TX
Fortrea —Dallas, TX
- Part-time
- Spanish
- Computer literacy
- High school diploma or GED
Bilingual Customer Service Representative (Full Time) - Plano
PROSPERITY BANK —Plano, TX
- Overtime
- Bilingual
- Basic math
- Computer skills

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Patient Access Representative

The Center for Cancer and Blood Disorders -
Dallas, TX

Quick Apply

Job Details

Full-time

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Administrative experience
High school diploma or GED
Medical administrative support
Medical records

Full Job Description

We want you to join our team! The Center for Cancer and Blood Disorders has more than 60 cancer specialists and 400 healthcare professionals representing many different areas of medical and administrative services across 22 locations throughout North Texas. Candidate will be based in Dallas, but must be willing to travel to Plano and McKinney locations to provide coverage if needed.

JOB DESCRIPTION:

Under the general direction of the Patient Access Manager, the Patient Access Representative is responsible for performing a variety of administrative duties for the providers and staff of “The Center”. This may include, but not limited to, technical support for on-line assistance, answering general questions about services “The Center” provides, forwarding messages to triage, routing calls to physician offices for scheduling assistance and escalating complaints to the appropriate supervisor for assistance. Responds positively to change and demonstrates the ability to be flexible in the work environment, including changes in job functions, patient volumes, and working hours. Takes on the initiative to learn new skills and is willing to participate and share expertise. Performs daily activities of assigned patient access areas, call center operations, front-desk check-in and co-pay collection activities.

● Performs all required patient check-in duties; verifying demographic and financial information while maintaining HIPAA at all times

● Collects co-pays and deductibles as required and provides support services to patients and medical staff upon request

● Responds to and resolves routine inquiries, complaints and concerns through inbound phone calls and or other electronic requests.

● Ensures a positive and exemplary experience with all customers of “The Center” by focusing on customer satisfaction and resolution.

● Provide accurate, valid and complete information to customers of “The Center” by using the right methodologies and tools provided

● Ability to identify emergency situations and remaining calm; providing a professional demeanor at all times

● Quickly escalate priority issues to the appropriate clinical personnel or Patient Access Manager, providing pertinent information based on facts and not emotions.

● Ability to document all customer phone interactions accurately to ensure optimal services and outcomes.

● Requests patient medical records upon request; obtaining the proper authorizations

● Maintains files, generates daily payment reports and verifies cash drawer against report.

● Answers incoming patient phone calls, takes messages, and directs escalated calls to the Patient Access Manager

● Other duties as assigned

● Demonstrates an in-depth understanding of standard workflows related to the front desk check-in process and phone operations systems

Customer Service:

· Ensure a high level of customer service in interactions with patients and their families, physicians, staff and vendors by phone and in person

● Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication (verbal/non-verbal) skills, being polite, friendly, patient, and calm under extreme pressure.

● Maintain composure when dealing with emergency situations and responding professionally.

● Effectively communicates with clinical areas and other departments to resolve issues that impact patient care and immediately escalating issues that cannot be resolved to the Patient Access Supervisor and/or Patient Access Manager.

● Acts as a team player.

Quality Assurance

● Maintains a high level of productivity and accuracy for work performed based on departmental standards. Maintains a thorough knowledge of policies, procedures, and standard work ethic within the department to successfully perform duties on a day-to-day basis.

Education, experience and skills required for consideration:

● High School Diploma or equivalent

● At least 1 year front office experience in a clinic or hospital setting preferred

● Medical terminology and electronic medical record experience is preferred.

● Ability to demonstrate competencies such as communication, customer service, initiative, professionalism, stewardship, and teamwork required.

● Previous experience in a fast-paced call center preferred

● Responds positively and remains flexible to a changing work environment

● Adjusts well to changes in job functions, patient volumes, and work hours based on clinic needs

● Maintains commitment to our extraordinary patient care standards and guidelines

● Bilingual preferred

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

bilingual call center representative jobs in coppell tx

Patient Access Representative

Customer Advocate 1, Contact Center Support

Customer Service Representative

Spanish Bilingual Remote Customer Service Representative

Contact Center Agent - Full Time - Remote/Onsite Plano, TX

Inbound Telesales Representative - Dallas/Fort Worth

Remote Customer Service Representative

Customer Service Specialist, I

Customer Care Advisor

Bilingual Customer Service Representative (English and Spanish)

Customer Care Advocate

Customer Support Specialist

Customer Service Representative

Contact Center Representative

Call Center Representative

Patient Accounts - Customer Service Representative

Bilingual Mtg Customer Service Agent

Bilingual Customer Service Specialist

Clinical Call Center Representative - Dallas, TX

Bilingual Customer Service Representative (Full Time) - Plano

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