Top 65 Service desk analyst Jobs in Coppell Tx

IT Service Desk Lead
Performance Food Group —Westlake, TX
- $23 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
IT Service Desk Supervisor
GTS Technology Solutions —Dallas, TX
- $73,000 - $78,500 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Application System Analyst Senior - Converge Revenue Cycle
Christus Health —Irving, TX
- 8 hour shift
- Travel
- Mentoring
- Organizational skills
1d
Application System Analyst Senior - Converge Revenue Cycle
Christus Health —Irving, TX
- 8 hour shift
- Travel
- Mentoring
- Organizational skills
1d
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- System design
- Project management
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
IT Operations Analyst - Sponsorship not Available
ViaOne Services —Dallas, TX
- $70,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
4d
Client Support Desk Analyst
defi AUTO LLC —Westlake, TX
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Senior Service Desk Specialist
Exeter Finance LLC —Irving, TX
- $31.00 - $42.95 an hour
- Full-time
- Computer Science
- Office
- Windows
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
Service Desk Analyst
SRS Distribution - McKinney —McKinney, TX
- $23.51 - $29.90 an hour
- On call
- Background check
- Spanish
- Computer Science
- Wellness program
- Paid parental leave
1d
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
IOC Support Analyst
DFW International Airport —Dallas-Fort Worth, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
10d
PT Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
PT - Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
Support Analyst (on-site)
Ziosk —Plano, TX
- Weekends as needed
- Mid-level
- Office
- US work authorization
- Flexible schedule
1d
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for service desk analyst in coppell tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Lead

Performance Food Group -
Westlake, TX

Apply Now

Job Details

Full-time
$23 - $29 an hour

Benefits

Employee stock purchase plan
Health insurance
Paid time off
401(k) matching
Benefits from day one

Qualifications

Managing technical support teams
Managing teams in a customer support role
Coaching
Key Performance Indicators
Team management
Mentoring
Problem management
Ticketing system technical support

Full Job Description

Job Description:

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America’s food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose
The Lead, IT Service Desk oversees daily service desk operations to ensure timely, effective technical support and consistent customer experience. This role monitors service levels, coordinates escalations, supports incident response, and provides day-to-day guidance, coaching, and support to Service Desk associates. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Primary Responsibilities

Lead day-to-day service desk operations across assigned team
Monitor ticket queues, call volumes, SLAs, and team performance
Serve as escalation point for major incidents and high-priority issues
Coach, mentor, and develop Service Desk Analysts
Ensure adherence to processes, documentation, and service standards
Drive consistent customer experience and professionalis
Coordinate with other IT teams during outages and major incidents
Analyze performance metrics and identify improvement opportunities
Support workforce planning (scheduling, coverage, onboarding
Promote knowledge management and continuous improvement culture
Resolve hardware, software, and system issues, as needed
Develop and maintain knowledge base articles and documentation
Performs other duties as assigned
Complies with all policies and standards

Qualifications:

Associate's Degree/2-Year Technical
3 - 5 years IT support experience in Service Desk/IT Support
Strong understanding of ITIL processes (Incident, Request, Problem)
Experience with service desk KPIs
Proven ability to lead and coach teams
Outstanding verbal and written communication skills

Company description

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Apply Now

Refine Your Search

service desk analyst jobs in coppell tx

IT Service Desk Lead

IT Service Desk Supervisor

Application System Analyst Senior - Converge Revenue Cycle

Application System Analyst Senior - Converge Revenue Cycle

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING

IT Help Desk Analyst

IT Operations Analyst - Sponsorship not Available

Client Support Desk Analyst

Senior Service Desk Specialist

Desktop Support Analyst II

Service Desk Analyst

Restaurant POS Service Analyst

IOC Support Analyst

PT Computer Analyst, Tier 1

Help Desk Analyst L2

PT - Computer Analyst, Tier 1

Support Analyst (on-site)

Learning Technology Consultant

Service Specialist II

I want to receive the latest job alert for service desk analyst in coppell tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected