Top 13 Call center manager Jobs in Coral Gables, Fl

Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Manager Contact Center
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Senior Manager Guest Services
Capgemini —Miami, FL
- $46.23 - $72.23 an hour
- Contract
- Hybrid work
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Customer Service/Call Center Manager
Morgan White Group —Miami, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
12d
Executive Director, Contact Center & Access Transformation
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Bachelor's degree
- Senior level
- 10 years
- Health insurance
- Dental insurance
CRM Supervisor – Call Center
Fintek Capital —Miami, FL
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
Quick Apply
4d
Manager, Customer Service I
Chewy —Hollywood, FL
- Full-time
- Mid-level
- Travel
- Mentoring
Manager, Customer Service II
Chewy —Hollywood, FL
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Miami, FL
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
PU&R Contact Center Operations and Transformation Manager
Deloitte —Miami, FL
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Manager, Call Center Operations
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Miami, FL
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research

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Life Insurance Sales Agent | 12–17 Inbound Opportunities Daily | $100K–$400K+
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Exceptional sales professionals may receive assistance obtaining their Florida life insurance license before joining our sales team.*. Friday: 9:00 AM–4:00 PM*.
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Banking Customer Service Representative - Onsite
Teleperformance USA —North Lauderdale, FL
Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. 18 years of age or older.

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
9d
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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Manager, Contact Center Training

University of Miami -
Medley, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance

Qualifications

Bachelor's degree

Full Job Description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .

The University of Miami/UHealth Department of UHealth Connect has an exciting Full Time opportunity for a Manager, Contact Center Training position to work remotely.

Core Job Summary

The Manager, Contact Center Training leads the development and execution of training programs for UHealthConnect, supporting the continued centralization and expansion of patient access services. This role provides strategic direction and ensures alignment of training across enterprise operations, including scheduling, registration, and other patient-facing functions.

The incumbent drives standardized, end-to-end training solutions that support key performance metrics and incorporate industry best practices across customer service, contact handling, Epic EMR, NICE CXone, Kyruus Health, and workforce systems. Training programs are designed to support a fully remote workforce while promoting consistency, efficiency, and a high-quality patient experience.

This role integrates training with operational workflows and partners with operational leadership and the Quality Management team to develop, optimize, and sustain training solutions that reinforce standard processes and enable continuous improvement.

Core Responsibilities

Collaborates with leadership to define and implement training strategies that support the integration and centralization of multiple lines of business within UHealthConnect, ensuring alignment with organizational priorities and performance goals.
Oversees the development, execution, and continuous improvement of enterprise-wide training programs for scheduling, registration, and other patient-facing services, ensuring consistency across workflows and service lines.
Leads the design and delivery of training curricula aligned to core systems and technologies, including Epic EMR, NICE CXone, Kyruus Health, and workforce management tools, ensuring effective adoption and utilization.
Designs and oversees training programs for a fully remote workforce, leveraging virtual facilitation techniques to ensure effective delivery, engagement, and knowledge retention across distributed teams.
Develops and implements online, self-paced, and self-directed training modules, including e-learning and simulation-based content, to support scalable learning and independent skill development.
Establishes and maintains scalable training frameworks that support onboarding, cross-training, and ongoing education, promoting workforce flexibility and operational efficiency across multiple service lines.
Supervises and develops training staff, providing leadership, coaching, and performance management to maintain a high-performing and cohesive training team.
Partners with operational leadership, project teams, and subject matter experts to translate workflows, system enhancements, and business processes into standardized training content and learning solutions.
Oversees training readiness for system implementations, workflow updates, and organizational initiatives, coordinating virtual training delivery, simulations, and end-user support to ensure successful adoption.
Collaborates with the Quality Management (QM) team to incorporate performance insights into training enhancements and ensures training programs reinforce standardized documentation practices and system utilization.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policies and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications
Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required

Knowledge, Skills and Abilities:

Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
Financial Oversight: Knowledge of financial operations and management.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Apply Now

Refine Your Search

call center manager jobs in coral gables, fl

Manager, Contact Center Training

Manager Contact Center

Senior Manager Guest Services

Customer Service/Call Center Manager

Executive Director, Contact Center & Access Transformation

CRM Supervisor – Call Center

Manager, Customer Service I

Manager, Customer Service II

Customer Experience & Service Transformation Management Advisory Consultant

PU&R Contact Center Operations and Transformation Manager

Manager, Call Center Operations

Specialist Manager, Risk and Compliance Services (Personal Consultation)

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