Top 2 Sr desktop support specialist Jobs in Coral Gables, Fl

Senior Desktop Support Technician
Educational Federal Credit Union —Miami, FL
- Weekends as needed
- Background check
- Microsoft Outlook
- Windows
- Paid holidays
- Health insurance
Quick Apply
Senior Solutions Architect — Agentic WorkSpaces AI
Amazon Web Services, Inc. —Miami, FL
- $153,600 - $207,800 a year
- Full-time
- 3 years
- Travel
- Senior level
- AD&D insurance
- Health insurance
3d

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Senior Desktop Support Technician

Educational Federal Credit Union -
Miami, FL

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Windows
Network infrastructure
SharePoint
Desktop administration
Associate's degree
Intune
Help desk

Full Job Description

Job Summary:

Serve as the senior technical resource on the IT Service Desk, providing advanced (Tier II and Tier III) support for end-user computing, Microsoft 365 services, and network connectivity. Assist with desktop administration, endpoint management, and workstation imaging. Troubleshoot and resolve complex issues independently or with minimal supervision. Mentor Service Desk technicians and contribute to documentation, process improvement, and IT projects. Ensure all support activities comply with credit union security policies and regulatory requirements.

We encourage you to view and apply directly at edfed.org/careers

Duties include:

Perform the duties and responsibilities of the IT Support Specialist II and III.
Provide advanced troubleshooting for Windows PCs, printers, peripherals, VPN, and internet connectivity issues.
Support and troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint for end users.
Administer user accounts, group memberships, and permissions in Active Directory and Microsoft Entra ID.
Support endpoint management using Microsoft Intune, including device enrollment, application deployment, compliance policies, and troubleshooting.
Deploy computer images, applications, and updates to workstations.
Assist in the administration of network devices, VLANs, and configurations as needed in coordination with the Infrastructure team.
Create, maintain, and update Service Desk documentation, knowledge base articles, and standard operating procedures.
Mentor and provide guidance to Service Desk technicians.
Participate in IT projects and initiatives as assigned, including system rollouts, migrations, and upgrades, which includes after-hours and weekends.
Monitor and respond to Service Desk tickets in accordance with established SLAs and prioritization guidelines.
Support multi-site and remote users, including branch locations.
Follow change management procedures and maintain proper documentation for all system changes.
Perform other duties as assigned.

Job Type: Full-Time

The following are some benefits offered to employees of EdFed:

Paid Birthday
Paid Holidays
Paid Sick and Personal Time
Paid Vacation
Tuition Reimbursement
401K (with matching funds) and CU contributions

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now or in the future require sponsorship to work within the United States?

Education:

Associate (Required)

Experience:

Help desk: 5 years (Preferred)
Microsoft 365: 5 years (Preferred)
System Configuration: 5 years (Preferred)
Software troubleshooting: 5 years (Preferred)

Ability to Commute:

Miami, FL 33183 (Required)

Work Location: In person

Quick Apply

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sr desktop support specialist jobs in coral gables, fl

Senior Desktop Support Technician

Senior Solutions Architect — Agentic WorkSpaces AI

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