Top 120 Customer service representative Jobs in Coralville, Ia

Customer Service Representative
West Music Company —Coralville, IA
- Writing skills
- Office
- High school diploma or GED
5d
Customer Service Representative
WEST MUSIC —Coralville, IA
- Writing skills
- Office
- High school diploma or GED
Quick Apply
5d
Customer Service & Office/Sales Job
Big Ten Rentals, Inc —Iowa City, IA
- $18 - $20 an hour
- Weekends as needed
- Word processing
- Office
- Contracts
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Bridge Community Bank —Mount Vernon, IA
- Full-time
- Customer service
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
13d
Sales Support Specialist
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Microsoft Office
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Health savings account
Client Support Specialist , Field Services, 12 mo. contract, $18/hr., "Daily Territory Travel"
Integrity Consulting —Cedar Rapids, IA
- $18 an hour
- Full-time
- Background check
- Google Workspace
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
Customer Service Representative
Hammer, Inc. —Coralville, IA
- Weekends as needed
- Clean driving record
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Carolina Espinoza - State Farm Agent —Iowa City, IA
- $45,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Rep-evening
Planet Fitness - Baseline Fitness —Coralville, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
6d
Customer Service Representative Early Mornings Part Time
Planet Fitness - PF Baseline Fitness —Coralville, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Cedar Rapids, IA
- $19 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Representative Nights and Weekend
Planet Fitness - PF Baseline Fitness —Coralville, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Senior Client Relationship Associate
KSI —Coralville, IA
- $67,500 - $82,500 a year
- Full-time
- Mid-level
- Office
- In-person
- Profit sharing
- Paid holidays
Quick Apply
Customer Contact Center Representative 1
Hills Bank —Hills, IA
- From $18.50 an hour
- Full-time
- High school diploma or GED
- Trade school
- Computer skills
Quick Apply
Customer Service Associate
Walgreens —Coralville, IA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative Evening and Weekend-Part Time
Planet Fitness - PF Baseline Fitness —Coralville, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Condition Management Account Coordinator
Cottingham & Butler —Iowa City, IA
- Urgently hiring
- Writing skills
- CNA
- Entry level
- Profit sharing
- Health savings account
Quick Apply
Customer Service Representative
Target Freight Management —Cedar Rapids, IA
- $38,000 - $45,000 a year
- 8 hour shift
- Hybrid work
- Windows
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Doug Valentine - State Farm Agent —Cedar Rapids, IA
- $60,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply

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Customer Service Representative

West Music Company -
Coralville, IA

Apply Now

Job Details

5 days ago

Qualifications

Customer relationship building
Writing skills
Client rapport building
Employee relationship building
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Customer information system software
Stakeholder relationship building

Full Job Description

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About This Job

As a Customer Service Representative, you serve as the first point of contact for our customers, providing essential support and ensuring their satisfaction. You play a crucial role in building positive relationships and representing our brand with excellence. This position offers the opportunity to directly impact customer loyalty and contribute to our company's reputation for outstanding service.

Job Duties and Responsibilities

Responds promptly and courteously to customer inquiries via phone, email, and chat, delivering accurate and helpful information.
Listens actively to customer concerns, identifying underlying issues and clarifying needs to provide effective solutions.
Resolves customer problems efficiently and empathetically, escalating complex issues when necessary to ensure timely resolution.
Manages customer relationships by building rapport and trust, fostering a positive experience with every interaction.
Communicates clearly and concisely, both verbally and in writing, ensuring customers understand information and next steps.
Navigates and utilizes CRM software to document interactions, track customer history, and manage cases effectively.
Applies conflict resolution techniques to de-escalate challenging situations and achieve mutually beneficial outcomes.
Demonstrates patience and professionalism, maintaining a calm and reassuring demeanor even under pressure.
Collaborates with internal teams to address customer feedback and improve service processes.
Educates customers on products, services, and policies, empowering them with knowledge.

Required Qualifications

Education

High school diploma or equivalent.

Experience

Previous experience in a customer-facing role is a plus.

Knowledge/Skills

Demonstrates strong customer service skills, consistently aiming for positive customer outcomes.
Possesses excellent communication skills, both verbal and written, for clear and effective interactions.
Applies active listening techniques to understand customer needs thoroughly.
Exhibits strong problem-solving abilities to address and resolve customer issues.
Understands principles of customer relationship management to foster loyalty.
Shows empathy and understanding towards diverse customer situations.
Applies conflict resolution skills to handle difficult customer interactions professionally.
Proficiently uses CRM software and other relevant computer applications.
Maintains patience and composure in fast-paced and challenging environments.
Produces clear, concise, and professional written communication.

Preferred Qualifications

Associate's or Bachelor's degree in a related field.
Experience with specific industry-related software.
Ability to speak multiple languages.

Physical Requirements/Work Conditions

Performs work primarily in an office or remote setting, requiring prolonged periods of sitting.
Uses a computer and telephone extensively throughout the workday.
Communicates verbally and in writing with colleagues and customers.
Possesses the ability to concentrate for extended periods.

Key competencies:

Service Focus – demonstrates a personal commitment to delivering high-quality, professional, responsive service to customers and co-workers
Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
Team Player/Collaborative – collaborates with fellow associates to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.
Results-oriented – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.
Adaptable – thrives in a fast-paced environment; responds positively to evolving priorities or work assignments; open to feedback.

Physical Demands –
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk. The employee is frequently required to sit. Will use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee must infrequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Apply Now

Refine Your Search

customer service representative jobs in coralville, ia

Customer Service Representative

Customer Service Representative

Customer Service & Office/Sales Job

Customer Service Representative

Sales Support Specialist

Client Support Specialist , Field Services, 12 mo. contract, $18/hr., "Daily Territory Travel"

Regional Sales & Customer Service Manager

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Rep-evening

Customer Service Representative Early Mornings Part Time

Customer Service Representative

Customer Service Representative Nights and Weekend

Senior Client Relationship Associate

Customer Contact Center Representative 1

Customer Service Associate

Customer Service Representative Evening and Weekend-Part Time

Condition Management Account Coordinator

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

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