Top 19 Customer support & client services managers Jobs in Cordova, Tn

Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Manager, Vendor Operations
Brother International Corporation —Bartlett, TN
- $85,000 - $125,000 a year
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Regional Field Support Manager Veterinary Diagnostics
IDEXX —Memphis, TN
- $85,000 - $100,000 a year
- Full-time
- Remote
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
13d
Director, Client Services
Conectiv Supply Chain Solutions, Inc. —Memphis, TN
- Full-time
- Marketing
- Ability to walk for extended periods
- 5 years
Quick Apply
ProCall Supervisor
NAPA —Memphis, TN
- Full-time
- Travel
- Recruiting
- Computer skills
- Opportunities for advancement
Quick Apply
6d
Route Service Manager - UniFirst
UniFirst —Memphis, TN
- No weekends
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Sr. Sales Manager- Customer Success
Super Micro Computer —Memphis, TN
- $115,000 - $140,000 a year
- Office
- 8 years
- Bachelor's degree
Entry Level Manager (AT&T)
Rockstarworld Incorporated —Olive Branch, MS
- $55,000 - $67,000 a year
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Employee discount
- Professional development assistance
Quick Apply
Senior Manager, Field Service Engineering - Tru-D
PDI —Memphis, TN
- $105,000 - $115,000 a year
- 3 years
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Memphis, TN
- 5 years
- Research
- Travel
Customer Service Supervisor
PetSuites —Olive Branch, MS
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Seeking Subject Matter Experts for Contact Center Operations
Pearl Interactive Network, Inc. —United States
- Full-time
- Pass drug screening
- Senior level

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply
Client Service & Sales Manager
Detail Pro Shop —Dublin, OH
This position will be the initial contact for nearly all customer facing activity – including inbound and outbound customer calls, face to face client…
$40,000 - $50,000 a year
Quick Apply
8d

I want to receive the latest job alert for customer support & client services managers in cordova, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near cordova, tn

Customer Success Manager jobs in Memphis, TN

Director Of Client Services jobs in Memphis, TN

Operations Manager jobs in Bridgewater, NJ

Regional Manager jobs in Memphis, TN

Customer Care Manager jobs in Olive Branch, MS

Customer Success Manager jobs in Illinois

Customer Success Manager jobs in Carlsbad, CA

Work At Home Remote Customer Service jobs in Delaware

Creative Manager jobs in Remote

Case Manager jobs in Oceanside, CA

Work From Home Customer Service jobs in Atlanta, GA

Customer Success Manager jobs in Hampton, VA

Customer Success Manager jobs in Chandler, AZ

Customer Service Supervisor jobs in Tallahassee, FL

Supervisor De Trabajo Social jobs in Puerto Rico

Customer Service Supervisor jobs in Columbia, SC

Service Advisor jobs in Michigan

Exchange Service jobs in Fort Buchanan, PR

Customer Service Supervisor jobs in Albany, NY

Customer Service Supervisor jobs in New Jersey

Client Support Manager

Barrett Distribution Centers -
Olive Branch, MS

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $90K-$110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

Quick Apply

Refine Your Search

customer support & client services managers jobs in cordova, tn

Client Support Manager

Manager, Vendor Operations

Regional Field Support Manager Veterinary Diagnostics

Director, Client Services

ProCall Supervisor

Route Service Manager - UniFirst

Sr. Sales Manager- Customer Success

Entry Level Manager (AT&T)

Senior Manager, Field Service Engineering - Tru-D

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Customer Service Supervisor

Seeking Subject Matter Experts for Contact Center Operations

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in cordova, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected