Overview:
Oversee the daily operations of the waterpark attractions.
Responsibilities:
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Ensure the safety of both guests and employees is the highest priority.
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Administer general and on-the-job training of aquatic attendants and lifeguards.
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Ensure that rotations and breaks for aquatic attendants and lifeguards occur in a timely manner.
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Enforce park policy in a manner conducive to being an advocate for the guests, while still adhering to park rules and regulations.
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Evaluate the performance of subordinates and provide feedback to promote growth and retention.
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Aid supervisors in addressing concerns of coaching and counseling with front line staff.
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Conduct safety audits on ride attendants and lifeguards.
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Make sure necessary paperwork is taken care of and handed to the manager or appropriate department. This includes employee attendance records, coaching and counseling documentation, and any other documentation deemed appropriate to the position.
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Facilitate both proactive and reactive safety responses to emergency situations. This includes informing management of the situations, as well as appropriate park emergency response personnel.
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Maintain 10/20 protection standard over the guests in your zone of protection while on the lifeguard stand.
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Respond to any situations that compromise the safety of the guests.
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Continuously strive for quality service, guest satisfaction, and safety.
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Adhere to all operating procedures as outlined in the waterpark standard operating procedures for the positions you are staffing. This includes, but is not limited to: completing safety checklists, operating attraction, cleaning area, immediately addressing any waterpark attraction maintenance concerns, and/or stopping operation, if necessary.
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Attend a minimum of four hours on in-service training per month – requirement to retain your license.
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Perform other duties appropriate to the area of responsibility as deemed necessary by the Operations Supervisory Staff and Management. Management reserves the right to add or remove duties when circumstances dictate.
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Be willing and able to perform the duties of an Aquatic Attendant or Lifeguard, if necessary.
Qualifications:
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Must be at least 16 years of age.
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Currently hold or be able to obtain a lifeguard license through the International Lifeguard Training Program through Ellis & Associates.
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Be available to work between the hours of 8:30 AM and 9:30 PM
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Able to establish and maintain effective working relationships with co-workers and supervisors.
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Able to work outside in varying weather and temperature conditions.
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Able to perform the following: frequently – walk, stand, use close/distance/peripheral vision, lift/move up to 10 pounds; occasionally – ascend/descend stairs, work at heights, kneel, bend crawl, lift/move 25-50 pounds.
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Able to maintain composure and objectivity during stressful, critical, and emotional incidents.
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Have a positive attitude and demeanor at all times.
OTHER FUNCTIONS:
Any and all other duties that are assigned or necessary in order to support the Operations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must be able to sit, stand, and walk for long periods of time throughout the day.
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Must be able to work outdoors at various times throughout the year.
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Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing, and speech.
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Requires occasional kneeling and bending.
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Requires occasional walking, reaching above shoulder-height, pushing, and pulling.
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Requires occasional lifts and carries up to 50 pounds.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate.
